Director's Dashboard Jun-Aug 2021 — original pdf

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LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS JUN 2021 – AUG 2021 P.1 JUN JUL AUG TOTAL CARDHOLDERS FY 2021 TRENDS 691,835 675,843 Decline is due to database clean-up and migration. 399,335 ACTIVE CARDHOLDERS FY 2021 TRENDS 63,675 63,926 Decline is due to database clean-up and migration. 48,440 TOTAL VIRTUAL eCARDS FY 2021 Trends Virtual Resident Virtual NonResident 8,039 3,683 7,982 3,754 7,936 3,802 9,000 6,000 3,000 - JUN JUL AUG JUN JUL AUG v.9/09/21 9:41 PM E. Johnson, Business Process Monthly System Activity Report  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS JUN 2021 – AUG 2021 P.2 NEW CARDHOLDERS FY 2021 TRENDS JUN JUL AUG 2,725 2,734 2,461 2,213 1,987 1,923 3,000 2,500 2,000 1,500 1,000 500 - New Adult Resident New Youth Resident 49 36 43 New Adult Non- Resident 421 332 294 4 3 3 202 44 34 86 58 44 New Youth Non- Resident New Virtual Cards (Adult/Youth) New Virtual Non- Resident Cards (Adult only) New_All_Cards SYSTEM HOLDS ACTIVITY FY 2021 TRENDS Holds Filled Holds Placed Cardholders Placing Holds 60,625 53,493 13,142 56,891 48,974 12,787 Jun-21 Jul-21 Aug-21 42,464 Holds Placed 33,246 Holds Filled 10,780 Cardholders Placing Holds CENTRAL LIBRARY HOLDS August 6,116 4,526 1,778 CARDHOLDERS PLACING HOLDS HOLDS REQUESTED HOLDS FILLED v.9/09/21 9:41 PM E. Johnson, Business Process Monthly System Activity Report  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS JUN 2021 – AUG 2021 P.3 LIBRARY WEBSITE HITS FY 2021 TRENDS 1,684,906 1,742,098 1,639,250 13,560 WiFi CONNECTIONS FY 2021 TRENDS 18,229 20,947 19,927 1,504,243 1,783 MAY JUN JUL AUG MAY JUN JUL AUG BRANCH COMPUTER SESSIONS CENTRAL COMPUTER SESSIONS 3,948 5,319 6,288 8,340 5,755 4,138 1,547 MAY JUN JUL AUG MAY JUN JUL AUG v.9/09/21 9:41 PM E. Johnson, Business Process Monthly System Activity Report  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS JUN 2021 – AUG 2021 P.4 PUBLIC COMPUTER USAGE NORTH REGION AUGUST 562 560 393 338 277 205 Computer Users Hours on Computer 509 492 440 400 436 433 312 240 AVG 0.9 0.7 1.0 1.0 0 0 0.0 0.8 0.9 1.0 ALW AMI ANV AOQ ASR AUH AWK AWP AYB PUBLIC COMPUTER USAGE SOUTH REGION AUGUST Computer Users Hours on Computer 284 256 1.1 ASJ 165 121 0.7 963 908 305 218 AVG 0.7 0 0 0.0 79 42 0.5 0.9 174 123 0.7 0 0 0.0 441 431 0 0 0 0 0 0.0 1.0 ACB ACP AHO AMR AOK APH ASE ATB ATO 830 657 0.8 ARZ This data is significantly impacted by COVID limited occupancy and branch closures: Cepeda, Terrazas, University Hills, and Pleasant Hill. Public Computer Usage Central Library August 7,096 5,755 1.23 Computer Users Hours on Computer AVG HRS Per Person 600 500 400 300 200 100 0 1000 800 600 400 200 0 v.9/09/21 9:41 PM E. Johnson, Business Process Monthly System Activity Report  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS JUN 2021 – AUG 2021 P.5 Personal Devices and WIFI Usage NORTH REGION AUGUST 1000 878 800 600 400 200 AVG GB 0 601 387.89 326.28 0.37 0.65 939 427.05 516 145.23 0.28 445 98.21 0.22 186 146.17 0.79 ALW AMI ANV AOQ ASJ # OF DEVICES DATA GB USE 672 414.82 538 323.77 423 187.25 0.45 ASR 0 0 0.00 AUH 0.44 0.60 0.62 AWK AWP AYB CENTRAL LIBRARY Personal Devices Connecting to WIFI and Data Usage 9,170 8,998 # OF DEVICES DATA GB USE 1.02 AVG Personal Devices and WIFI Usage SOUTH REGION AUGUST 1000 671 500 378.74 AVG GB 0 0.56 ACB 0 0 0.00 ACP 773 518.88 0.67 552 157.49 0.29 252 78.66 0.31 AHO AMR AOK # OF DEVICES DATA GB USE 867.47 580 0 0 0.00 APH 1.50 ARZ 0 0 0.00 ATB 840 295.93 0.35 ATO v.9/09/21 9:41 PM E. Johnson, Business Process Monthly System Activity Report  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS JUN 2021 – AUG 2021 P.6 CIRCULATION TRENDS Returning to Stage 5 in August impacted physical check-outs. Use of our Virtual Library held steady. PHYSICAL CIRCULATION BY AUDIENCE PHYSICAL CIRCULATION VIRTUAL CIRCULATION JUN JUL AUG 210,795 196,080 133,403 121,915 121,879 89,828 500,000 300,000 100,000 352,643 363,891 316,572 318,152 222,367 223,463 VIRTUAL CIRCULATION TRENDS JUN JUL AUG Adult Items Youth Items VIRTUAL CIRCULATION BY AUDIENCE JUL AUG JUN 179,585 187,418 192,274 555,287 600,000 500,000 400,000 300,000 200,000 100,000 215,973 209,649 216,777 222,367 30,064 29,359 30,093 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Adult Items Youth Items v.9/09/21 9:41 PM E. Johnson, Business Process Monthly System Activity Report  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS JUN 2021 – AUG 2021 P.7 On average, customers usually pick up 3 holds. H O L D S I N A U G U S T N O R T H R E G I O N CARDHOLDERS PLACING HOLDS HOLDS REQUESTED HOLDS FILLED CARDHOLDERS PLACING HOLDS HOLDS REQUESTED HOLDS FILLED AHO 351 1,276 1,004 ALW 183 723 534 AMI 811 3,371 2,652 ANV 775 3,157 2,434 AOQ 587 2,190 1,817 ASJ 91 403 282 ATO 594 2,023 1,495 AUH 99 479 326 AWK 108 355 258 AYB 722 2,813 2,376 H O L D S I N A U G U S T S O U T H R E G I O N CARDHOLDERS PLACING HOLDS HOLDS REQUESTED HOLDS FILLED 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 - 6,000 5,000 4,000 3,000 2,000 1,000 - CARDHOLDERS PLACING HOLDS HOLDS REQUESTED HOLDS FILLED ACB 218 741 628 ACP 53 202 153 AMR 817 3,386 2,772 AOK 1,325 5,487 4,421 APH 209 906 811 ARZ 240 852 697 ASE 73 290 205 ASR 1,304 5,559 4,304 ATB 69 219 182 AWP 460 1,916 1,360 v.9/09/21 9:41 PM E. Johnson, Business Process Monthly System Activity Report 25,000 20,000 15,000 10,000 5,000 0 20,000 15,000 10,000 5,000 0 LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS JUN 2021 – AUG 2021 P.8 GOAL: Increase use of Express kiosks and decrease Desk activity. Desk v Express Circulation AUGUST North Region 19,498 14,689 Express Desk 9,775 6,893 4,853 5,117 5,587 5,802 7,449 7,567 553 719 659 958 0 153 600 713 ALW ANV AOQ ASJ ASR AUH AWK AWP AYB Desk v Express Circulation AUGUST South Region 15,290 15,396 Express Desk 3,245 2,170 0 141 1,383 1,629 0 518 3,601 1,908 447 775 ACB ACP AHO AOK APH ARZ ASE 0 71 ATB 3,317 2,393 ATO 6-Month Snapshot Feb 1 2019 - Aug 31 2019 EXPRESS DESK 44.75% 55.25% 6-Month Snapshot Feb 1 2021- Aug 31 2021 EXPRESS DESK 32.22% 67.78% Desk and Express Jul Aug Jun 60.67% 47.27% 47.01% 39.33% 52.73% 52.99% v.9/09/21 9:41 PM E. Johnson, Business Process Monthly System Activity Report COVID + CURBSIDE Express Desk