Special Statistical Report Aug 2021 — original pdf

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Special Report August 2021 Director’s Monthly Report This month we took a closer look at new library cards by the hour. We also used Carver and Central to show how a snapshot may be helpful at different times during the year. We did not present Visitor count and Programs are suspended due to COVID. NORTH REGION Little Walnut Creek Branch New Library Cards Created by Day AUGUST 2021 8 10 8 6 4 2 0 18 16 14 12 10 8 6 4 2 0 4 4 3 3 3 3 3 3 4 4 2 2 2 5 1 1 1 1 1 1 1 1 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 Milwood Branch New Cards Created by Day 13 9 7 6 5 4 5 4 5 5 6 8 7 7 6 5 16 9 5 5 3 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 1 Fri Aug 13 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report North Village Branch New Cards Created by Day 13 5 5 4 2 2 3 2 2 2 4 3 3 3 1 2 1 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 10 10 8 Old Quarry Branch New Cards Created by Day 3 3 3 2 2 1 5 4 3 3 5 4 4 7 2 1 8 1 1 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 5 6 5 3 14 12 10 8 6 4 2 0 10 8 6 4 2 0 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report Spicewood Springs New Cards Created by Day 14 15 13 14 15 12 15 8 3 9 9 6 8 8 8 4 16 12 11 4 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 Windsor Park New Cards Created by Day 3 3 3 3 2 1 4 2 2 1 1 3 3 3 3 1 5 2 7 7 4 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 St. John Branch New Cards Created by Day 4 4 4 3 2 1 1 2 1 2 2 1 1 1 1 1 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 2 Fri Aug 20 10 20 15 10 5 0 15 10 5 0 5 4 3 2 1 0 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report Willie Mae Kirk Branch New Cards Created by Day 3 2 2 3 2 1 1 1 1 1 1 1 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 Howson Branch New Cards Created by Day 5 5 3 3 1 1 3 2 2 4 3 2 1 5 4 4 1 1 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 4 3 2 1 0 6 5 4 3 2 1 0 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report SOUTH REGION 20 15 10 5 0 20 15 10 5 0 10 8 6 4 2 0 11 9 8 6 6 6 5 3 8 5 5 6 6 6 5 6 1 2 11 12 10 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 Hampton New Cards Created by Day 16 Manchaca Road New Cards Created by Day 16 3 7 5 5 3 8 8 8 5 2 4 4 3 6 5 10 10 8 6 6 5 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 Ruiz New Cards Created by Day 7 4 4 2 2 3 1 2 2 3 1 6 6 4 1 8 6 6 4 2 2 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report Southeast New Cards Created by Day 7 1 1 1 1 1 1 1 1 1 3 3 4 4 2 2 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 Twin Oaks New Cards Created by Day 5 3 4 4 4 4 4 4 2 2 3 2 3 2 1 1 1 1 1 1 1 1 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 8 6 4 2 0 6 5 4 3 2 1 0 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report CARVER AUGUST SNAPSHOT ACB Express Check Out ACB Express Renewal ACB Desk Check Out ACB Desk Renewal ACB Desk Check In Desk v Express AUG Desk 36% Express 64% ▪ 305 public computer users, averaging .7 hours per user. ▪ 671 customers used their personal devices to connect to WIFI. ▪ 458 customers picked up 641 holds. ▪ 1,218 cardholders used their cards.81 were youth. 49 69 43 20 47 40 63 33 119 182 281 28 31 31 161 1,197 1 2 1 1 1 1 1 1 9 273 227 138 169 172 268 184 119 145 163 246 103 162 200 160 2,729 Carver Branch New Cards Created by Day 7 6 7 2 1 1 24 5 3 3 3 1 1 2 2 1 4 4 3 5 4 5 4 2 2 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 1 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process CARVER DAY Aug 2 Mon Aug 3 Tue Aug 4 Wed Aug 5 Thu Aug 6 Fri Aug 9 Mon Aug 10 Tue Aug 11 Wed Aug 12 Thu Aug 13 Fri Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu Aug 20 Fri Total 109 154 141 172 165 166 141 159 107 187 74 95 132 169 175 2,146 6 5 4 3 2 1 0  Special Report August 2021 Director’s Monthly Report ACB Express Check Out ACB Express Renewal ACB Desk Check Out ACB Desk Renewal ACB Date Aug 4 Wed Aug 18 Wed Aug 2 Mon Aug 5 Thu Aug 6 Fri Aug 9 Mon Aug 10 Tue Aug 11 Wed Aug 12 Thu Aug 13 Fri Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu Aug 20 Fri Aug 3 Tue Aug 4 Wed Aug 2 Mon Aug 3 Tue Aug 4 Wed Aug 5 Thu Aug 6 Fri Aug 9 Mon Aug 10 Tue Aug 11 Wed Aug 12 Thu Aug 13 Fri Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu Aug 20 Fri Aug 2 Mon Aug 3 Tue TIME 9:00 AM 9:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 10:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 12:00 PM 12:00 PM 105 68 20 6 23 29 21 10 46 5 2 18 35 38 17 12 39 20 26 1 7 5 1 134 8 3 4 5 8 5 1 7 1 2 5 Desk Check In 16 12 115 48 24 47 23 59 40 43 38 1 1 5 4 27 18 26 16 2 27 35 58 1 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report Aug 4 Wed Aug 5 Thu Aug 6 Fri Aug 9 Mon Aug 10 Tue Aug 11 Wed Aug 12 Thu Aug 13 Fri Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu Aug 20 Fri Aug 2 Mon Aug 3 Tue Aug 4 Wed Aug 5 Thu Aug 6 Fri Aug 9 Mon Aug 10 Tue Aug 11 Wed Aug 12 Thu Aug 13 Fri Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu Aug 20 Fri Aug 2 Mon Aug 3 Tue Aug 4 Wed Aug 5 Thu Aug 6 Fri Aug 9 Mon Aug 10 Tue Aug 11 Wed 12:00 PM 12:00 PM 12:00 PM 12:00 PM 12:00 PM 12:00 PM 12:00 PM 12:00 PM 12:00 PM 12:00 PM 12:00 PM 12:00 PM 12:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 2:00 PM 2:00 PM 2:00 PM 2:00 PM 2:00 PM 2:00 PM 2:00 PM 2:00 PM 29 1 21 12 31 3 13 3 13 15 28 20 6 6 50 5 15 25 22 8 34 9 6 3 4 13 9 27 37 4 14 7 5 16 43 16 2 1 5 4 2 2 5 40 12 2 6 8 11 2 5 16 7 11 16 7 5 2 52 56 2 15 5 3 2 7 11 2 1 4 1 1 2 22 2 21 173 86 9 9 8 161 87 4 1 53 51 2 5 31 16 34 14 9 4 1 4 4 16 139 7 14 3 5 11 13 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report Aug 12 Thu Aug 13 Fri Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu Aug 20 Fri Aug 2 Mon Aug 3 Tue Aug 4 Wed Aug 5 Thu Aug 6 Fri Aug 9 Mon Aug 10 Tue Aug 11 Wed Aug 12 Thu Aug 13 Fri Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu Aug 20 Fri Aug 2 Mon Aug 3 Tue Aug 4 Wed Aug 5 Thu Aug 6 Fri Aug 9 Mon Aug 10 Tue Aug 11 Wed Aug 12 Thu Aug 13 Fri Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu 2:00 PM 2:00 PM 2:00 PM 2:00 PM 2:00 PM 2:00 PM 2:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 10 31 2 12 13 13 23 17 4 19 14 2 17 11 39 2 9 5 34 35 17 4 37 11 16 11 37 18 17 17 52 25 41 14 12 1 2 2 4 2 1 92 163 6 1 3 15 20 12 2 2 3 5 3 9 4 3 11 8 1 5 2 3 4 8 2 8 16 1 1 21 21 2 3 1 1 1 11 35 6 3 3 3 7 1 27 8 3 2 3 3 3 3 2 1 23 19 14 2 31 16 30 58 29 25 42 67 1 9 44 78 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report 4:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 7:00 PM 7:00 PM 7:00 PM Aug 20 Fri Aug 2 Mon Aug 3 Tue Aug 4 Wed Aug 5 Thu Aug 6 Fri Aug 9 Mon Aug 10 Tue Aug 11 Wed Aug 12 Thu Aug 13 Fri Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu Aug 20 Fri Aug 2 Mon Aug 3 Tue Aug 4 Wed Aug 5 Thu Aug 6 Fri Aug 9 Mon Aug 10 Tue Aug 11 Wed Aug 12 Thu Aug 13 Fri Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu Aug 20 Fri Aug 3 Tue Aug 16 Mon Aug 17 Tue 7 13 15 7 9 31 57 25 12 15 25 11 7 13 39 35 12 9 2 5 7 11 9 13 5 8 6 5 2 12 2 5 2 95 4 21 2 5 1 6 1 1 7 1 1 18 2 1 1 43 32 17 21 6 5 39 39 4 1 1 6 1 1 50 8 10 8 11 65 28 1 1 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report CENTRAL AUGUST SNAPSHOT Central New Cards Created by Day 35 30 41 35 25 67 42 29 21 30 34 24 27 31 56 48 39 105 81 63 35 45 44 Mon Aug 2 Tue Aug 3 Wed Aug 4 Thu Aug 5 Fri Aug 6 Sat Aug 7 Sun Aug 8 Mon Aug 9 Tue Aug 10 Wed Aug 11 Thu Aug 12 Fri Aug 13 Sat Aug 14 Sun Aug 15 Mon Aug 16 Tue Aug 17 Wed Aug 18 Thu Aug 19 Fri Aug 20 Sat Aug 21 Sun Aug 22 Mon Aug 23 Tue Aug 24 ▪ 12,530 cardholders used their cards. 581 were youth. ▪ 1,279 customers picked up 4,526 hold items. ▪ 5,755 customers used public computers for an average of about 1 ½ hours. ▪ 8,998 personal devices connected to WIFI using an average of 1 GB. Desk v Express AUG Desk 7% Express 93% 120 100 80 60 40 20 0 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report ACE Express Check Out 2 1,397 1,320 939 939 1,118 1,688 1 1,103 936 813 746 843 1,623 1,224 907 778 566 714 1,956 Day Aug 1 Sun Aug 2 Mon Aug 3 Tue Aug 4 Wed Aug 5 Thu Aug 6 Fri Aug 7 Sat Aug 8 Sun Aug 9 Mon Aug 10 Tue Aug 11 Wed Aug 12 Thu Aug 13 Fri Aug 14 Sat Aug 15 Sun Aug 16 Mon Aug 17 Tue Aug 18 Wed Aug 19 Thu Aug 20 Fri Aug 21 Sat Aug 22 Sun Total ACE Express Renewal ACE Desk Charge ACE Desk Check Out 69 19 7 25 12 21 42 29 31 6 5 36 15 13 26 15 4 57 ACE Express Check In 116 668 584 529 594 615 840 195 867 631 512 441 577 864 153 821 632 422 405 445 858 120 11,889 ACE Desk Renewal 9 12 2 1 7 8 30 4 14 5 6 2 14 2 19 3 1 1 1 115 168 126 148 131 96 94 149 116 70 99 126 104 105 88 115 113 159 421 341 172 161 150 184 145 157 111 83 95 77 113 154 143 98 109 181 19,613 432 2,122 141 2,895 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report BY DAY TIME ACE Express Charge ACE Express Renewal ACE Express Discharge ACE Desk Charge ACE Desk Renewal ACE Desk Discharge 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 8:00 AM 9:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 2 133 221 123 199 124 117 145 197 67 68 3 2 2 10 2 9 4 17 2 7 16 1 3 1 9 31 11 9 21 13 1 10 1 3 3 3 1 49 103 104 36 60 45 64 43 92 25 41 2 2 4 14 21 27 9 1 8 22 3 14 21 7 3 5 2 9 6 2 3 1 1 18 96 51 25 57 51 48 59 13 3 Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 1 Sun Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 2 Mon Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 3 Tue 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 3 Tue Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 4 Wed Aug 5 Thu Aug 5 Thu Aug 5 Thu Aug 5 Thu Aug 5 Thu Aug 5 Thu Aug 5 Thu Aug 5 Thu Aug 5 Thu 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 80 176 130 153 147 104 165 164 93 104 2 1 24 63 116 74 173 135 85 135 133 74 126 133 91 54 155 186 8 2 2 1 1 2 2 3 2 1 1 5 2 4 7 1 76 49 53 32 25 49 138 43 31 42 4 1 1 3 32 104 48 81 67 48 23 57 39 12 7 7 1 26 68 75 53 69 62 93 119 17 18 8 15 16 5 15 13 53 1 59 16 13 4 20 11 3 9 8 13 11 8 20 26 1 1 6 57 12 70 52 32 22 33 18 36 8 1 34 8 12 28 33 38 10 9 7 1 10 18 3 23 11 20 18 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report 1 50 Aug 5 Thu Aug 5 Thu Aug 5 Thu Aug 5 Thu Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 6 Fri Aug 7 Sat Aug 7 Sat Aug 7 Sat Aug 7 Sat Aug 7 Sat Aug 7 Sat Aug 7 Sat Aug 7 Sat Aug 7 Sat Aug 7 Sat Aug 7 Sat Aug 7 Sat Aug 8 Sun Aug 8 Sun Aug 8 Sun Aug 8 Sun 5:00 PM 6:00 PM 7:00 PM 8:00 PM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 10:00 PM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 111 9 2 4 64 157 172 174 107 127 225 81 5 11 107 217 236 267 196 150 176 313 15 6 2 5 2 3 1 3 4 5 5 3 14 8 3 3 3 39 72 109 55 80 67 35 97 19 3 5 3 3 25 4 15 89 107 187 121 91 92 73 33 16 12 4 18 14 10 53 2 20 32 13 24 9 7 7 17 1 5 23 10 20 22 12 3 8 1 26 2 1 31 32 18 3 3 9 50 4 67 3 32 26 29 12 14 1 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report Aug 8 Sun Aug 8 Sun Aug 8 Sun Aug 8 Sun Aug 8 Sun Aug 8 Sun Aug 8 Sun Aug 8 Sun Aug 8 Sun Aug 8 Sun Aug 8 Sun Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 9 Mon Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 6:00 AM 7:00 AM 8:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 4:00 AM 5:00 AM 6:00 AM 7:00 AM 8:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 1 41 178 229 143 149 88 71 66 66 72 33 172 184 143 53 10 33 3 7 43 24 14 4 6 4 1 9 14 8 191 160 38 85 141 22 98 29 46 20 5 1 1 1 5 2 24 157 46 50 86 22 10 9 9 2 9 11 12 11 4 17 3 12 8 35 8 32 1 1 2 1 2 19 10 34 16 36 5 7 7 5 4 11 45 32 22 16 4 1 15 2 12 2 5 1 10 6 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 10 Tue Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 11 Wed Aug 12 Thu Aug 12 Thu Aug 12 Thu Aug 12 Thu Aug 12 Thu Aug 12 Thu Aug 12 Thu Aug 12 Thu Aug 12 Thu Aug 12 Thu Aug 12 Thu Aug 12 Thu Aug 12 Thu 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 10:00 PM 6:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 50 70 60 49 121 1 1 87 133 82 84 103 87 114 121 1 1 68 129 71 67 100 49 77 175 9 8 5 1 10 1 1 16 2 1 1 1 3 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process 30 63 60 26 41 16 1 7 13 125 56 28 47 68 56 44 33 4 4 8 4 15 5 7 74 105 19 34 59 21 40 44 18 5 6 9 25 1 16 2 28 24 16 9 12 18 7 2 4 11 10 5 4 15 7 12 8 4 1 6 11 7 12 1 5 2 17 23 16 9 6 12 19 2 3 23 14 16 6 4 14 3  Special Report August 2021 Director’s Monthly Report Aug 12 Thu Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 13 Fri Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 14 Sat Aug 15 Sun Aug 15 Sun Aug 15 Sun Aug 15 Sun Aug 15 Sun Aug 15 Sun Aug 15 Sun Aug 15 Sun 9:00 PM 6:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 8:00 PM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 8:00 PM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 1 13 105 123 121 69 159 111 37 95 9 98 204 181 201 176 226 175 354 8 2 1 2 4 27 4 1 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process 2 34 8 12 6 14 8 11 1 14 3 10 5 21 7 6 10 3 3 3 19 105 62 33 46 97 55 57 52 28 17 1 1 3 17 120 133 93 60 179 141 72 27 12 5 1 1 15 73 7 1 3 10 3 8 4 3 15 22 14 13 8 9 2 25 35 1 15 10 22 16 2 14  Special Report August 2021 Director’s Monthly Report Aug 15 Sun Aug 15 Sun Aug 15 Sun Aug 15 Sun Aug 15 Sun Aug 15 Sun Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 16 Mon Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 1:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 3:00 AM 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 1 177 155 101 122 191 89 130 79 62 109 8 75 141 76 97 65 95 94 36 2 8 18 2 1 11 1 7 7 35 145 57 40 88 119 108 57 54 60 31 1 11 1 6 9 28 87 73 34 85 30 54 36 40 31 1 1 9 13 15 5 10 7 12 8 11 5 10 19 5 1 6 2 1 1 1 18 1 2 14 10 19 5 14 29 6 13 2 1 26 23 33 7 32 2 1 13 5 3 2 1 2 2 2 3 1 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process  Special Report August 2021 Director’s Monthly Report Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 17 Tue Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 18 Wed Aug 19 Thu Aug 19 Thu Aug 19 Thu Aug 19 Thu Aug 19 Thu Aug 19 Thu Aug 19 Thu Aug 19 Thu Aug 19 Thu Aug 19 Thu Aug 19 Thu Aug 19 Thu Aug 20 Fri Aug 20 Fri Aug 20 Fri Aug 20 Fri 6:00 PM 7:00 PM 8:00 PM 9:00 PM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 10:00 PM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 107 121 1 101 119 112 54 153 50 74 114 2 81 112 64 69 69 49 62 43 15 61 7 10 15 1 1 14 2 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process 40 89 17 3 5 7 22 70 54 53 27 42 28 58 35 8 3 4 3 3 5 20 25 74 82 16 52 37 46 29 10 9 4 13 1 31 8 30 4 13 29 12 4 15 7 4 2 11 13 18 15 6 8 12 30 10 1 1 4 13 73 3 28 2 15 10 9 3 1 3 9 8 32 3 7 13 22 2 31  Special Report August 2021 Director’s Monthly Report Aug 20 Fri Aug 20 Fri Aug 20 Fri Aug 20 Fri Aug 20 Fri Aug 20 Fri Aug 20 Fri Aug 20 Fri Aug 20 Fri Aug 20 Fri Aug 20 Fri Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 21 Sat Aug 22 Sun Aug 22 Sun Aug 22 Sun Aug 22 Sun Aug 22 Sun Aug 22 Sun Aug 22 Sun Aug 22 Sun Aug 22 Sun Aug 22 Sun AUG Total 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 5:00 PM 6:00 PM 8:00 AM 40 101 90 89 99 76 142 16 183 175 272 211 145 287 335 330 18 19,613 2 4 11 3 4 35 7 6 3 29 4 6 20 1 7 3 20 6 6 17 57 65 55 48 49 95 25 73 26 22 1 1 1 1 15 147 123 104 110 45 166 40 86 11 1 5 4 3 7 24 60 21 2 28 12 20 5 17 10 9 1 2 40 16 16 13 16 23 33 1 1 9/9/2021 11:07 PM Emi Johnson, Innovation & Improvement | Business Process 432 3 11,889 2,122 141 2,895