Item 6: Base Rate Review Process and Community Outreach Update — original pdf

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Austin Energy Base Rate Review Status and Process Update Tammy Cooper, Sr. Vice President – Regulatory, Communications, and Compliance June 13, 2022 © 2018 Austin Energy Process Timeline Update 2 Austin Energy Base Rate Review Timeline AEUOC Presentation April 5, 2022 End of Discovery on Rebuttal July 8, 2022 Base Rate Filing Package Published April 18, 2022 Request to Participate Deadline May 18, 2022 IHE Recommendation August 31, 2022 Council Work Session/ Set Public Hearing November 3, 2022 Council Public Hearing November 17, 2022 Public Outreach Public Participation, Discovery, Conferences & Review Approval JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC Unaudited financial data completed January 2022 6/13 EUC Presentation March 21, 2022 End of Briefing August 1, 2022 Final Conference July 14-15, 2022 End of Discovery on Direct June 1, 2022 EUC Review of IHE Recommendation October 17, 2022 Effective Date January 1, 2023 Participant Response to IHE Recommendation September 15, 2022 3 Austin Energy Base Rate Review Formal Participants • Independent Consumer Advocate (ICA) • Homeowners United for Rate Fairness • Coalition for Clean Affordable and • Data Foundry, LLC Reliable Energy (CCARE) • Victor Martinez, Austin Energy • 2WR Customer • Paul Robbins • Texas Industrial Energy Consumers (TIEC) • NXP Semiconductor • Austin Regional Manufacturers Association (ARMA) • National Instruments • Sierra Club and Public Citizen • Solar United Neighbors (SUN) • Solar and Storage Coalition 4 Community Outreach 5 Customer Outreach to Promote Community Meetings • Websites:  Austinenergy.com  Speakupaustin.org in multiple languages  Banner on COA Utilities payment portal • Flyers, posters and paper feedback forms in libraries and Utility Customer Service Centers • All-customer emails • Social media:  NextDoor posts for each in-person meeting  Facebook and Twitter posts • Posters at recreation centers • Utility News on-bill messaging • Council office outreach  Office meetings  Content for electronic newsletters • News release and news interviews in English and Spanish 6 Austin Energy Base Rate Review Email Samples Residential 7 Content Across City of Austin Channels Austin Utilities Now Monthly City of Austin Utilities newsletter Utility News Monthly on-bill messaging April 2022 Austin Energy is preparing for a base rate review that will impact residential and business customers. Learn more starting April 5 at austinenergy.com/go/rates. May - July 2022 Austin Energy is proposing base rate changes through a base rate review that will impact residential and business customers. Learn more at austinenergy.com/go/rates. City Clerk Website Official filing location May 2022 issue shown here; more articles to follow 8 Community Language Access • SpeakUp webpages translated into six languages • Interpreters available at each virtual and in- person community meeting  English  Spanish  Simplified Chinese  Arabic  Vietnamese  Korean 9 2022 Base Rate Review Community Meetings Overall Attendance 342 155 400 350 300 250 200 150 100 50 0 Registered Attended 10 Feedback Form Engagement as of May 18 1,146 Views 264 Commentors Feedback forms will be provided to the Impartial Hearing Examiner and the Independent Consumer Advocate. Customers can submit feedback on the Base Rate Review through July 1st via SpeakUp Austin 11 Additional Outreach CAP Community Partners Shareable Zoom Recording Zoom Recording BASE RATE REVIEW Equity Office & Equity Action Team Website Videos Equity Office Community Partners Community Events ETJ Cities and Counties 12 Shareable Videos Video (English) Video (Spanish) Zoom Recording of Meeting Presentation 13 More questions or comments? Email: rates2022@austinenergy.com Fill out a feedback form: speakupaustin.org/rates ©2022 Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and may be trademarks of their respective owners.