COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc Regular Meeting Wednesday – March 11, 2020 – 6:30 PM Street Jones Building – Conference Room 400A 1000 East 11th Street, Austin, TX 78702 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. CURRENT COMMISSION MEMBERS: Sophie Gairo ‐ Mayor Steve Adler Nehemiah Pitts III ‐ Council Member Natasha Harper‐Madison, District 1 Claudia Yanez ‐ Mayor Pro Tem Delia Garza, District 2 Malcolm Yeatts ‐ Council Member Sabino “Pio” Renteria, District 3 David Alexander ‐ Council Member Gregorio Casar, District 4 Dave Floyd ‐ Council Member Ann Kitchen, District 5 Irfan Syed ‐ Council Member Jimmy Flannigan, District 6 Dina Ayman ‐ Council Member Leslie Pool, District 7 Michelle Reinhardt ‐ Council Member Paige Ellis, District 8 Nicole Thompson – Council Member Kathie Tovo, District 9 Sumit DasGupta ‐ Council Member Alison Alter, District 10 AGENDA CALL TO ORDER CITIZEN COMMUNICATION: GENERAL The first ten speakers signed up prior to the meeting being called to order will each be allowed a three‐minute allotment to address their concerns regarding items not posted on the agenda. 1. APPROVAL OF MINUTES – February 12, 2020 2. STAFF AND COMMUNITY BRIEFINGS (A member of the public may not address a board at a meeting on an item posted as a briefing) a. Small Cell Permitting Process Rollout Update in Austin (John Guinan, Project Manager, City of Austin – Telecom & Regulatory Affairs) 1 3. NEW BUSINESS (Discussion and Possible Action) a. Commission discussion and action on the Digital Inclusion Stakeholder Summit b. Commission discussion and action on the FY21 Budget Recommendations including City Council Vote Tabulation, Digital Inclusion Stakeholder Summit, Police Video Processing, Remote Meeting Participation, and Residential Technology Study 4. COMMISSION UPDATES (Discussion and Possible Action) a. Digital Inclusion, Civic Engagement, and Strategic Technology and Telecom Policy b. Knowledge, Information, and Data Stewardship Working Group c. Technology, Infrastructure, and Innovation Working Group Working Group 4. FUTURE AGENDA ITEMS Next Regular Meeting: April 8, 2020 5. ADJOURNMENT The City of Austin is committed to compliance with the American with Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. Meeting locations are planed with wheelchair access. If requiring Sign Language Interpreters or alternative formats, please give notice at least 2 days before the meeting date. Please contact Jesse Rodriguez at the Office of Telecommunications & Regulatory Affairs at (512) 974‐7676, for additional …
COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc Regular Meeting Wednesday – February 12, 2020 – 6:30 PM Austin Public – Studio One 1143 Northwestern Ave ‐ Austin, TX 78702 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. CURRENT COMMISSION MEMBERS: Sophie Gairo ‐ Mayor Steve Adler Nehemiah Pitts III ‐ Council Member Natasha Harper‐Madison, District 1 Claudia Yanez ‐ Mayor Pro Tem Delia Garza, District 2 Malcolm Yeatts ‐ Council Member Sabino “Pio” Renteria, District 3 David Alexander ‐ Council Member Gregorio Casar, District 4 Dave Floyd ‐ Council Member Ann Kitchen, District 5 Irfan Syed ‐ Council Member Jimmy Flannigan, District 6 Dina Ayman ‐ Council Member Leslie Pool, District 7 Michelle Reinhardt ‐ Council Member Paige Ellis, District 8 Nicole Thompson – Council Member Kathie Tovo, District 9 Sumit DasGupta ‐ Council Member Alison Alter, District 10 AGENDA CALL TO ORDER CITIZEN COMMUNICATION: GENERAL The first ten speakers signed up prior to the meeting being called to order will each be allowed a three‐minute allotment to address their concerns regarding items not posted on the agenda. 1. APPROVAL OF MINUTES – January 8, 2020 2. STAFF AND COMMUNITY BRIEFINGS (A member of the public may not address a board at a meeting on an item posted as a briefing) a. 2020 Census (John Lawler, Travis County Census Program Manager) b. Digital Inclusion Ecosystem ‐ Austin Urban Technology Movement (Michael Ward, Jr., President of AUTM) 1 c. City Website Upgrade (Yasmin Wagner, Corporate Public Information & Marketing Manager, Communications & Public Information Office) 3. COMMISSION UPDATES (Discussion and Possible Action) a. Digital Inclusion, Civic Engagement, and Strategic Technology and Telecom Policy Working Group b. Knowledge, Information, and Data Stewardship Working Group c. Technology, Infrastructure, and Innovation Working Group 4. FUTURE AGENDA ITEMS Next Regular Meeting: March 11, 2020 5. ADJOURNMENT The City of Austin is committed to compliance with the American with Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. Meeting locations are planed with wheelchair access. If requiring Sign Language Interpreters or alternative formats, please give notice at least 2 days before the meeting date. Please contact Jesse Rodriguez at the Office of Telecommunications & Regulatory Affairs at (512) 974‐7676, for additional information; TTY user’s route through Relay Texas at 711. For more information on the Community Technology & Telecommunications Commission, please visit their website at http://www.austintexas.gov/cttc or contact Jesse …
COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc Regular Meeting Wednesday – February 12, 2020 – 6:30 PM Austin Public – Studio One 1143 Northwestern Ave ‐ Austin, TX 78702 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. AGENDA ADDENDUM 3. NEW BUSINESS (Discussion and Possible Action) a. Commission discussion and action on the FY21 Budget Recommendations including City Council Vote Tabulation, Police Video Processing, Remote Meeting Participation The City of Austin is committed to compliance with the American with Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. Meeting locations are planed with wheelchair access. If requiring Sign Language Interpreters or alternative formats, please give notice at least 2 days before the meeting date. Please contact Jesse Rodriguez at the Office of Telecommunications & Regulatory Affairs at (512) 974‐7676, for additional information; TTY user’s route through Relay Texas at 711. For more information on the Community Technology & Telecommunications Commission, please visit their website at http://www.austintexas.gov/cttc or contact Jesse Rodriguez at jesse.rodriguez@austintexas.gov. All ATXN (City Channel 6) programming is cablecast on Spectrum, Grande Communications, and Google Fiber on their cable channel 6, on AT&T U‐ Verse Channel 99 and webcast online. Over 20 meetings per month, including this commission meeting, are available on demand online, typically within a few hours of the cablecast. Schedules and video can be found at: http://www.austintexas.gov/page/atxn‐video‐archive. Posting Submitted by: Jesse Rodriguez, Business Process Specialist, Thursday, February 6, 2020 1
COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc Regular Meeting Wednesday – February 12, 2020 – 6:30 PM Austin Public – Studio One 1143 Northwestern Ave ‐ Austin, TX 78702 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. CURRENT COMMISSION MEMBERS: Sophie Gairo ‐ Mayor Steve Adler Nehemiah Pitts III ‐ Council Member Natasha Harper‐Madison, District 1 Claudia Yanez ‐ Mayor Pro Tem Delia Garza, District 2 Malcolm Yeatts ‐ Council Member Sabino “Pio” Renteria, District 3 David Alexander ‐ Council Member Gregorio Casar, District 4 Dave Floyd ‐ Council Member Ann Kitchen, District 5 Irfan Syed ‐ Council Member Jimmy Flannigan, District 6 Dina Ayman ‐ Council Member Leslie Pool, District 7 Michelle Reinhardt ‐ Council Member Paige Ellis, District 8 Nicole Thompson – Council Member Kathie Tovo, District 9 Sumit DasGupta ‐ Council Member Alison Alter, District 10 REVISED AGENDA CALL TO ORDER CITIZEN COMMUNICATION: GENERAL The first ten speakers signed up prior to the meeting being called to order will each be allowed a three‐minute allotment to address their concerns regarding items not posted on the agenda. 1. APPROVAL OF MINUTES – January 8, 2020 2. STAFF AND COMMUNITY BRIEFINGS (A member of the public may not address a board at a meeting on an item posted as a briefing) a. 2020 Census (John Lawler, Travis County Census Program Manager) b. Digital Inclusion Ecosystem ‐ Austin Urban Technology Movement (Michael Ward, Jr., President of AUTM) 1 c. City Website Upgrade and Redesign Update (Yasmin Wagner, Corporate Public Information & Marketing Manager, Communications & Public Information Office & Marni Wilhite, IT Project Manager Senior, Office of Design & Delivery) 4. COMMISSION UPDATES (Discussion and Possible Action) a. Digital Inclusion, Civic Engagement, and Strategic Technology and Telecom Policy Working Group b. Knowledge, Information, and Data Stewardship Working Group c. Technology, Infrastructure, and Innovation Working Group 5. FUTURE AGENDA ITEMS Next Regular Meeting: March 11, 2020 6. ADJOURNMENT The City of Austin is committed to compliance with the American with Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. Meeting locations are planed with wheelchair access. If requiring Sign Language Interpreters or alternative formats, please give notice at least 2 days before the meeting date. Please contact Jesse Rodriguez at the Office of Telecommunications & Regulatory Affairs at (512) 974‐7676, for additional information; TTY user’s route through Relay Texas at 711. For more information …
COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc Regular Meeting Wednesday – February 12, 2020 – 6:30 PM Austin Public – Studio One 1143 Northwestern Ave ‐ Austin, TX 78702 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. AGENDA ADDENDUM b. Commission discussion and action on GTOPs 2020 Award Recommendations 3. NEW BUSINESS (Discussion and Possible Action) The City of Austin is committed to compliance with the American with Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. Meeting locations are planed with wheelchair access. If requiring Sign Language Interpreters or alternative formats, please give notice at least 2 days before the meeting date. Please contact Jesse Rodriguez at the Office of Telecommunications & Regulatory Affairs at (512) 974‐7676, for additional information; TTY user’s route through Relay Texas at 711. For more information on the Community Technology & Telecommunications Commission, please visit their website at http://www.austintexas.gov/cttc or contact Jesse Rodriguez at jesse.rodriguez@austintexas.gov. All ATXN (City Channel 6) programming is cablecast on Spectrum, Grande Communications, and Google Fiber on their cable channel 6, on AT&T U‐ Verse Channel 99 and webcast online. Over 20 meetings per month, including this commission meeting, are available on demand online, typically within a few hours of the cablecast. Schedules and video can be found at: http://www.austintexas.gov/page/atxn‐video‐archive. Posting Submitted by: John Speirs, Program Manager, Friday, February 7, 2020 1
Austin-Travis County Census 2020 Outreach CITY COUNCIL UPDATE FEBRUARY 4TH, 2020 Update on 2020 Census Preparations John Lawler Census Program Manager Ryan Robinson City of Austin Demographer 1. The Importance of the Census 2. The Story so Far 3. Strategic Plan 4. Mapping and Serving the Hard to Count The Census Is Crucial ◦ Allocation of federal funds to state and local communities - $800 billion/year ◦ Reapportionment of Congressional districts among the states ◦ Texas expected to gain as many as three seats ◦ Redistricting of state house, senate, legislative and other districts ◦ City of Austin City Council Districts ◦ Travis County Commissioners Court 4 Federal Funds: $800 billion •Medicaid •Medicare Part B •Children’s Health Insurance Program (CHIP) •Grants to local school districts (Title I) •SNAP •Highway and public transit programs •Emergency food and shelter programs •Head Start •Women, Infants and Children (WIC) food assistance program •Programs for the elderly •Crime Victim assistance •Substance abuse prevention and treatment 5 The Census Is Crucial 6 Austin Area Populations/Communities At-Risk For An Undercount •Young children (under 5) •College students – some 135,000 people involved in higher-ed in Austin •Immigrants/Foreign-born/Refugees •Non-English speaking residents who may be linguistically isolated, speaking Chinese, Vietnamese, or Spanish. •Renters/recent movers/the highly mobile/newly arrived/alternative living arrangements •The homeless – by definition, hard to find and count •Households of color •Elderly--aged •LGBTQ •The disabled, physical and mental •Low income households and the very poor persons who distrust the government 7 Travis County 2019 estimates Immigrants, n=225K Linguistically Isolated, n=150K Young Children, n=85K 8 9 10 The Story So Far… October 2018 – CoA and Travis County fund Census Program Manager role April 1, 2019 – First meeting of Austin/Travis County Census 2020 Complete Count Committee (CCC) June 2019– CCC forms Subcommittees to plan and coordinate activities August 2019 – John Lawler comes on board as Census Program Manager 11 The Story So Far… September 2019 – CoA and Travis County each set aside $200K for Census activities October 2019 – Strategic Plan Produced November 2019 – Community CCCs launched December 2019 – Regional Media Plan awarded $59,000 by Central Texas pooled fund January 2019 – Community CCCs finalizing messaging and strategies, and Southeast Travis County CCC formed 12 Timeline for Success January – Finalize digital assets and support continued development of sub-committees and Community CCCs February – Launch field campaigns and publish outreach materials March – Start regional …
Digital Inclusion Ecosystem How did we start? ➢ In 2016, a group of Black professionals from Austin’s top tech companies came together to address an issue in their companies. ➢ They witnessed the consequences a lack of diversity and representation had within their respective companies. ➢ In order to combat this issue and increase representation of people of color, Austin Urban Technology Movement (AUTM) was created. What is AUTM? ➢ AUTM is a nonprofit corporation that bridges the gap between communities of color and the technology industry through: 1. 2. 3. Job placement Career development Networking opportunities AUTM Events 4th Annual Black History Month Defining Your Next Career ReThink Austin 2019 during Event at DropBox Move at HomeAway SXSW AUTM Programs AUTM Horizons at LBJ Early AUTM Day in the Life at BCL High School AUTM Horizons at KIPP AUstin Leadership Elementary What Did We Notice? ➢ After hosting events, launching programs, and learning more about the city, we realized a few challenges preventing us from accomplishing our goal: 1. 2. 3. 4. Austin has one of the largest racial wealth divides in America Social capital is fragmented with numerous groups working in silos Austin has a diminishing diverse population, specifically within the Black community Communities of color are less capable of executing basic internet skills, yet alone understanding the technology industry The Role of Digital Inclusion ➢ Digital Inclusion is social inclusion. ➢ Digital inclusion ensures underserved individuals and disadvantaged groups have access to, and skills to use, Information and Communication Technologies (ICT). ➢ Allowing them to be able to participate in and benefit from today's growing knowledge and information in society. Current State of Digital Inclusion Our Solution ➢ Expose students and professionals of color to the technology industry through job placement, career development, and networking opportunities. ➢ Breakdown silos and collaborate with local entities. ➢ Continue to be consistent with AUTM programming and events. ■ ■ ■ ■ ■ ■ AUTM Day in the Life AUTM Horizons AUTM Weekly Newsletter AUTM Corporate Events ReThink Austin at SXSW AUTMites Cohort Why Does This Matter? The Austin Metro Master Plan ➢ We have an affordability issue and the master plan is designed to pull the entire community together. - Mayor Adler ➢ The master workforce plan is about getting other people’s foot in the door. - Judge Sarah Eckhardt ➢ The master plan identifies where we need to be …
City of Austin Digital Properties Update CPIO + CTM Improving Digital Experiences Incremental upgrade of current site Long term innovation for digital services design and delivery 2020 MARCH What changes are coming? Updates to the current website ○ March 2020 Launch ○ Enhanced security features ○ Better mobile experience ○ New home page ○ Improved accessibility ○ New ways to highlight & promote content to visitors ○ Updated look for department homepages & branded sites Current Site Upgraded Site How might we use city technology to promote civic participation, transparency, open data, and equitable access to services by citizens? Department Page before Improved Navigation before Improved Mobile Experience Updated Branded Sites Questions?
TO: Community Technology & Telecommunications Commission M E M O R A N D U M FROM: Jesse Rodriguez, Business Process Specialist Telecommunications & Regulatory Affairs DATE: February 12, 2020 SUBJECT: 2020 Grant for Technology Opportunities (GTOPs) Awardees The purpose of this memorandum is to request the Commission approve 1) the GTOPs Grant Review Committee’s recommended fourteen (14) 2020 GTOPs Core Awards, as ratified by the Committee at the February 11, 2020 Final Deliberation and 2) one (1) GTOPs Collaborative Award, as determined by Committee scoring. GRANT PROGRAM PURPOSE GTOPs provides matching grant funds to Austin organizations that promote resident access to information technology, or that offer literacy programs that create digital opportunities and foster digital inclusion, particularly in underserved segments of our community. The goals of the program are to: ○ Increase use of digital and communications technology devices ○ Increase knowledge and skills of digital and communications technology ○ Increase access to and usage of the Internet AWARDEE SELECTION PROCESS Letters of Interest for the 2020 grant were accepted from October 1, 2019 through October 25, 2019 and grant applications were accepted from November 4, 2019 through November 29, 2019. The Community Technology & Telecommunications Commission appointed a volunteer Grant Review Committee comprised of seven (7) qualified community representatives, all of whom remained on the committee for the duration of the process. The City received a total of twenty-one (21) applications for both the GTOPs 2020 Core and Collaborative grants. The Committee scored the sixteen (16) GTOPs Core and five (5) GTOPs Collaborative applications based on the selection criteria outlined by the Commission including: alignment with GTOPs, community impact, evaluation of success, and budget/fiscal responsibility. The applicants proceeding to Round 2 scoring were given the opportunity to respond to questions generated by the Committee. After the final scores were tallied and discussed, staff developed recommendations for full and partial awards based on the funding & ranking guidelines as detailed in the next section. The Committee then selected the most preferred option, represented by the recommendation in this memorandum. 1 FUNDING & RANKING GUIDELINES 1) Full and partial awards will be evaluated for each GTOPs goal area. 2) $300,000 in GTOPs Core funds and $50,000 in GTOPs Collaborative funds available. 3) The minimum amount any organization may be awarded is 70% of their requested amount. 4) To ensure scores are consistent as well as fair, each judge's scores are …
COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc MINUTES Regular Meeting Wednesday – February 12, 2020 – 6:30 PM Austin Public – Studio One 1143 Northwestern Avenue ‐ Austin, TX 78702 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. All ATXN (City Channel 6) programming is cablecast on Spectrum, Grande Communications, and Google Fiber on their cable channel 6, on AT&T U‐ Verse Channel 99 and webcast online. Over 20 meetings per month, including this commission meeting, are available on demand online, typically within a few hours of the cablecast. Schedules and video can be found at: http://www.austintexas.gov/page/atxn-video-archive. CURRENT COMMISSION MEMBERS: Sophie Gairo ‐ Mayor Steve Adler Nehemiah Pitts III ‐ Council Member Natasha Harper‐Madison, District 1 Claudia Yanez ‐ Mayor Pro Tem Delia Garza, District 2 Malcolm Yeatts ‐ Council Member Sabino “Pio” Renteria, District 3 David Alexander ‐ Council Member Gregorio Casar, District 4 Dave Floyd ‐ Council Member Ann Kitchen, District 5 Irfan Syed ‐ Council Member Jimmy Flannigan, District 6 Dina Ayman ‐ Council Member Leslie Pool, District 7 Michelle Reinhardt ‐ Council Member Paige Ellis, District 8 Nicole Thompson – Council Member Kathie Tovo, District 9 Sumit DasGupta ‐ Council Member Alison Alter, District 10 Commission Members Present Sophie Gairo Nehemiah Pitts III Malcolm Yeatts David Alexander Dave Floyd Michelle Reinhardt Nicole Thompson Sumit DasGupta Excused Absence Irfan Syed Unexcused Absence Claudia Yanez Dina Ayman CALL TO ORDER The meeting was called to order at 6:35 PM CITIZEN COMMUNICATION: GENERAL The first ten speakers signed up prior to the meeting being called to order will each be allowed a three‐minute allotment to address their concerns regarding items not posted on the agenda. No citizens were signed up to speak 1. APPROVAL OF MINUTES – January 8, 2020 Motion to approve the January 8, 2020 made by Commissioner Reinhardt, seconded by Commissioner DasGupta passed on a vote of 7‐0. 2. STAFF AND COMMUNITY BRIEFINGS (A member of the public may not address a board at a meeting on an item posted as a briefing) a. 2020 Census (John Lawler, Travis County Census Program Manager) b. Digital Inclusion Ecosystem ‐ Austin Urban Technology Movement (Michael Ward, Jr., The presentation by John Lawler can be viewed here. President of AUTM) The presentation by Michael Ward Jr. can be viewed here. c. City Website Upgrade and Redesign Update (Yasmin Wagner, Corporate Public Information & Marketing Manager, Communications & …
1 COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc Regular Meeting Wednesday – January 8, 2020 – 6:30 PM City Hall ‐ Boards & Commissions Room 1101 301 W. 2nd Street ‐ Austin, TX 78701 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. CURRENT COMMISSION MEMBERS: Sophie Gairo ‐ Mayor Steve Adler Nehemiah Pitts III ‐ Council Member Natasha Harper‐Madison, District 1 Claudia Yanez ‐ Mayor Pro Tem Delia Garza, District 2 Malcolm Yeatts ‐ Council Member Sabino “Pio” Renteria, District 3 David Alexander ‐ Council Member Gregorio Casar, District 4 Dave Floyd ‐ Council Member Ann Kitchen, District 5 Irfan Syed ‐ Council Member Jimmy Flannigan, District 6 Dina Ayman ‐ Council Member Leslie Pool, District 7 Michelle Reinhardt ‐ Council Member Paige Ellis, District 8 Nicole Thompson – Council Member Kathie Tovo, District 9 Sumit DasGupta ‐ Council Member Alison Alter, District 10 AGENDA CALL TO ORDER CITIZEN COMMUNICATION: GENERAL The first ten speakers signed up prior to the meeting being called to order will each be allowed a three‐minute allotment to address their concerns regarding items not posted on the agenda. 1. APPROVAL OF MINUTES – December 11, 2019 2. STAFF AND COMMUNITY BRIEFINGS (A member of the public may not address a board at a meeting on an item posted as a briefing) a. Communications & Technology Management Department Update (Stephen Elkins, Communications and Technology Management) b. Improving the resident experience with City forms (Daniel Honker, Soolin Withrow, and Andrew Do, Communications and Technology Management) 2 3. COMMISSION UPDATES (Discussion and Possible Action) a. Digital Inclusion, Civic Engagement, and Strategic Technology and Telecom Policy Working Group b. Knowledge, Information, and Data Stewardship Working Group c. Technology, Infrastructure, and Innovation Working Group 4. FUTURE AGENDA ITEMS Next Regular Meeting: February 12, 2020 5. ADJOURNMENT The City of Austin is committed to compliance with the American with Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. Meeting locations are planed with wheelchair access. If requiring Sign Language Interpreters or alternative formats, please give notice at least 2 days before the meeting date. Please contact Jesse Rodriguez at the Office of Telecommunications & Regulatory Affairs at (512) 974‐7676, for additional information; TTY user’s route through Relay Texas at 711. For more information on the Community Technology & Telecommunications Commission, please visit their website at http://www.austintexas.gov/cttc or contact Jesse Rodriguez at jesse.rodriguez@austintexas.gov. All ATXN …
Improving the resident experience with City forms Daniel Honker, Soolin Withrow, and Andrew Do Communications & Technology Management Community Technology & Telecommunications Commission January 8, 2020 Today’s presentation Three efforts to improve the resident experience with City services. 1. Prioritizing City services to bring online and make more accessible 2. Bringing forms online 3. Redesigning forms for a better resident experience 4. Next steps and policy issues Today’s presentation Three efforts to improve the resident experience with City services. 1. Prioritizing City services to bring online and make more accessible 2. Bringing forms online 3. Redesigning forms for a better resident experience 4. Next steps and policy issues Overview of the Service Access project Previous briefing to CTTC in June 2019 Project goal: To expand access to City services for the Austin community by redesigning and bringing services online What we’re working on: 1. Inventory of paper-based and manual City services 2. Recommendations on priority services to redesign and bring online 3. Resources for digitizing and automating services citywide Why we are creating an inventory of services Online Access to City Services audit, 2017 Recommendation: “Ensure that the City offers as many city services online as practical by developing an inventory of services that should be offered online.” Commitment: Inventory services citywide that should be brought online and/or need significant improvements related to usability or accessibility. What is a “service” for this inventory Example City services 1) Transactional: involves the exchange of goods, services, or information 2) Form: collects information through a template or application 3) Community-facing: not internal City business processes Factors we are considering to prioritize services to redesign and bring online Impact Accessibility Complexity How important the service is to residents and to the City’s Strategic Direction. What barriers people may face in accessing and using the service. How straightforward the service would be to redesign or put online. We should focus on redesigning and digitizing high-impact City services. We should prioritize services that have the clearest need for more accessibility. We should try for a balance of high and low complexity services -- not just prioritize the simplest services. There are 10,000+ PDFs on austintexas.gov. 500 of these are forms for City services. Today’s presentation Three efforts to improve the resident experience with City services. 1. Prioritizing City services to bring online and make more accessible 2. Bringing forms online 3. Redesigning forms for a better …
COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc MINUTES Regular Meeting Wednesday – January 8, 2020 – 6:30 PM City Hall – Boards & Commissions Room 1101 301 W. 2nd Street ‐ Austin, TX, 78701 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. All ATXN (City Channel 6) programming is cablecast on Spectrum, Grande Communications, and Google Fiber on their cable channel 6, on AT&T U‐ Verse Channel 99 and webcast online. Over 20 meetings per month, including this commission meeting, are available on demand online, typically within a few hours of the cablecast. Schedules and video can be found at: http://www.austintexas.gov/page/atxn-video-archive. CURRENT COMMISSION MEMBERS: Sophie Gairo ‐ Mayor Steve Adler Nehemiah Pitts III ‐ Council Member Natasha Harper‐Madison, District 1 Claudia Yanez ‐ Mayor Pro Tem Delia Garza, District 2 Malcolm Yeatts ‐ Council Member Sabino “Pio” Renteria, District 3 David Alexander ‐ Council Member Gregorio Casar, District 4 Dave Floyd ‐ Council Member Ann Kitchen, District 5 Irfan Syed ‐ Council Member Jimmy Flannigan, District 6 Dina Ayman ‐ Council Member Leslie Pool, District 7 Michelle Reinhardt ‐ Council Member Paige Ellis, District 8 Nicole Thompson – Council Member Kathie Tovo, District 9 Sumit DasGupta ‐ Council Member Alison Alter, District 10 Commission Members Present Sophie Gairo Nehemiah Pitts III Malcolm Yeatts David Alexander Dave Floyd Irfan Syed Dina Ayman Michelle Reinhardt (Participating Remotely) Nicole Thompson Sumit DasGupta Unexcused Absence Claudia Yanez CALL TO ORDER The meeting was called to order at 6:43 PM CITIZEN COMMUNICATION: GENERAL The first ten speakers signed up prior to the meeting being called to order will each be allowed a three‐minute allotment to address their concerns regarding items not posted on the agenda. No citizens were signed up to speak 1. APPROVAL OF MINUTES – December 11, 2019 Motion to approve the December 11th, 2019 meeting minutes made by Commissioner DasGupta, seconded by Commissioner Yeatts passed on a vote of 7‐0‐2‐1, with Commissioners Alexander and Floyd abstaining and Commissioner Reinhardt off the dias. 2. STAFF AND COMMUNITY BRIEFINGS (A member of the public may not address a board at a meeting on an item posted as a briefing) a. Communications & Technology Management Department Update (Stephen Elkins, Communications and Technology Management) This item did not occur due to a scheduling conflict. b. Improving the resident experience with City forms (Daniel Honker, Soolin Withrow, and Andrew Do, Communications and Technology Management) The …
