Item 004 - Department Administrative Rules for Single Family Homes Supplemental Doc — original pdf

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City of Austin Austin Resource Recovery Chapter 15-6 Administrative Rules 4.0 GENERAL INFORMATION FOR CITY-PROVIDED SERVICES 4.1 Residential Collection Services 4.1 “Residential Collection Services” is amended to repeal and replace 4.1 to read: 4.1 The City of Austin provides service to residential premises with less than five dwelling units within service boundaries of Austin’s full purpose jurisdiction. These premises must use City collection services and be assessed fees. 4.1.1 All residential properties with less than five dwelling units within the Department’s service boundaries as approved through city council (including but not limited to portions of the extra-territorial jurisdiction (ETJ), annexed areas, and Austin full purpose city limits) must use department curbside collection services, and pay the approved rates, as provided by the Department, unless exempted in writing by the Director. 4.1.1 The number of dwellings units or customers on a premises shall be determined by the number of electric utility meters billed on that premises by the City of Austin (Austin Energy). 4.1.2 Any customers receiving services from the Department must comply with the applicable sections of these Rules. 4.1.2 Collection carts are the property of the City of Austin and shall remain at the premises assigned by the City. Carts shall be provided in alignment with approved fees. 4.1.2.1 All fees for trash, recycling, and compost carts shall be combined as part of one service. Customers are prohibited from separating recycling and compost fees from trash fees. 4.1.2.2 Multiple trash cart sizes shall be provided to customers for selection. Fees shall be assessed based on the size (capacity) of the cart. This system is referred to as Pay-As-You-Throw (PAYT). 4.1.2.3 Additional trash carts may be requested by a customer for a fee. If there is a need for a second trash cart, the first trash cart shall be 96- gallon. 4.1.2.4 New customers must request a change to a trash cart size within 60 calendar days after the City established cart service at the premises. At 61 calendar days, or later, a request to modify trash cart sizes will be subject to a fee. 4.1.3 Regardless of occupancy, premises will be charged the cart fee if a cart is present. Premises that are not occupied may have their carts removed by calling the Utility Contact Center (UCC) at 512-494-9400 or dialing 3-1-1 to request a cart pickup. Once the carts have been removed, the cart fee will be removed from the billing account. The Base Charge and Clean Community Fee will continue to be billed while the electric or water utility services are active. 4.1.3 Carts are the property of the City of Austin and should remain at the assigned property at all times. 4.1.4 Four (4) trash cart sizes are available for a fee: Revised 06/12/14 Page 1 of 5 City of Austin Austin Resource Recovery Chapter 15-6 Administrative Rules 4.1.4.1 24-gallon 4.1.4.2 32- gallon 4.1.4.3 64-gallon 4.1.4.4 96-gallon 4.1.5.1 64-gallon 4.1.5.2 96-gallon 4.1.5 Two (2) recycling cart sizes are available and included in monthly fees 4.1.4 Total trash cart volume must be equal to or smaller than total recycling cart volume. If a second trash cart is needed, the first trash cart must be a the largest PAYT size offered. 4.1.5 Customers that will be away from the premise for a period of at least (3) three months (90 days) may request to have their carts removed from the premise by calling the Utility Contact Center (UCC) at 512-494-9400 or emailing customercare@coautilities.com and requesting a cart pickup. Once the carts have been removed, the cart fee will be removed from the billing account. The Base Charge and Clean Community Fee will continue to be billed while the utility services are active. Upon their return, the customer must call the Utility Contact Center (UCC) at 512-454-9400 or email customercare@coautilities.com to request a cart drop-off. The Cart Exchange Fee will be charged to re-deliver the cart. 4.1.6 Austin Resource Recovery will waive the base fee as well as the cart fee associated with a vacated residence due to active military deployment, once valid documentation has been provided indicating date range of deployment in accordance with Austin City Council Resolution No. 20180920-055. 4.1.7 New customers have 60 days to exchange their cart size without incurring the Cart Exchange fee. After 60 days customers wanting to exchange their cart to a larger size will be charged the Cart Exchange Fee. 4.1.7 Pay-As-You-Throw (PAYT) curbside collection includes the following services in contracted areas: 4.1.7.1 Trash Collection - Curbside collection of trash is provided one time per week. ARR customers are provided with a trash cart. All materials placed in the trash cart are sent to the landfill for disposal. All materials must fit inside the cart to avoid additional fees. See "Extra Trash". 4.1.7.2 Recyclables Collection - Curbside collection of recyclables is typically provided every two weeks (26 times per year). ARR customers are provided with a recycling cart. All materials placed in the recycling cart must comply with the Department's recycling program standards and will be sent to a material recovery facility for recycling. See "Materials Accepted for Recycling". 4.1.7.3 Organics Collection - Curbside collection of organics such as yard trimmings, leaves, and small branches or limbs are provided one time per week. These materials are collected and composted. ARR customers are asked to place their organics in special lawn and leaf kraft paper bags or reusable containers which can be purchased at local discount, grocery, and hardware stores. See "Organics Collection Guidelines". Revised 06/12/14 Page 2 of 5 City of Austin Austin Resource Recovery Chapter 15-6 Administrative Rules 4.1.7.4 Bulk Collection - Curbside collection of bulk items is provided one to two times per year in order to provide ARR customers and annexed areas a way to dispose of items too large for trash and recycling collection. The Department will provide advanced notice of scheduled bulk collection to residents. 4.1.7.5 Brush Collection - The brush collection program provides ARR customers with curbside collection of large tree limbs, large brush, and trees. Service is provided once or twice per year. The Department will provide advanced notice of scheduled brush collection to residents. 4.1.8 Waivers for residential services may be allowed by the Director if the Director determines in writing that one or more of the following situations occurs: 4.1.8.1 The volume of materials set out on a regular basis for curbside collection is too large in terms of quantity, size, or weight, as determined by the Director. If necessary, the Department may require that the customer arrange for alternative services. 4.1.8.2 The materials are determined by the Director to be a threat to public health. 4.1.8.3 The location of the property is difficult or dangerous for City staff to provide regular service (i.e. properties that are only accessible via private roads, locked gates, narrow alleys, or are an excessive distance from public road). 4.1.9 Residential properties with three or fewer dwelling units, not receiving City- provided services due to a waiver, shall provide the City with an annual Recycling Plan otherwise comply with the Universal Recycling Ordinance (URO) as determined by the Director. 4.1.10 The Department will charge all applicable rates to customers who have City landfill trash carts as long as utility services are active. Cart fees are approved annually by City Council and vary depending on the size of and number of carts. ARR does not prorate any fee or charge. 4.1.11 Properties serviced by dumpster collection services contracted through the City of Austin will not be charged during the first 10 days of service. After the 10th day, monthly dumpster rates will be billed regardless of occupancy. 4.1.12 Regardless of occupancy, premises will be charged the cart fee if a cart is present. Premises that are not occupied may have their carts removed by calling the Utility Contact Center (UCC) at 512-454-9400 or dialing 3-1-1 to request a cart pickup. Once the carts have been removed, the cart fee will be removed from the billing account. The Base Charge and Clean Community Fee will continue to be billed while the electric or water utility services are active. 4.1.13 Customers that will be away from the premise for a period of at least three (3) months (90 days) may request to have their carts removed from the premise by calling the Utility Contact Center (UCC) at 512-454-9400 or by dialing 3-1-1 and requesting a cart pickup. Once the carts have been removed, the cart fee will be removed from the billing account. The Base Charge and Clean Community Fee will continue to be billed while the utility services are active. Upon their return, the customer must call the Utility Contact Center (UCC) at 512-454-9400 or dial 3-1-1 to request a cart drop-off. The Cart Exchange Fee will be charged to re- deliver the cart. 4.1.14 New customers have 60 days to exchange their cart size without incurring the Cart Exchange fee. After 60 days customers wanting to exchange their cart to a larger size will be charged the Cart Exchange Fee. Revised 06/12/14 Page 3 of 5 City of Austin Austin Resource Recovery Chapter 15-6 Administrative Rules 4.2 Single-Family Residential Collection Services [new section] 4.2.1 4.2.2 Single-family premises shall not obtain curbside or alleyway dumpsters, carts, or collection services for landfill trash, compost, or recycling from a private service provider, unless granted a waiver to obtain private collection services. Single-family premises may voluntarily obtain supplemental services for doorstep collection of food donation, compost, or recycling. Doorstep collection means collection containers and services shall not be placed in the public right-of-way for collection. Typically, containers would be placed on a private porch, yard, or driveway for collection. Containers shall not be placed at the street curb, sidewalk, or alleyway. 4.2.2.1 These services are intended to supplement City provided services and shall not replace City services or fees. 4.2.3 Department curbside collection includes the following: 4.2.3.1 Curbside Trash Collection - Curbside and alleyway collection of trash is provided one time per week. Customers are provided with one trash cart. Additional trash carts requested by a customer will result in additional customer fees. 4.2.3.2 Curbside Recyclables Collection - Curbside and alleyway collection of recyclables is provided every two weeks (26 times per year). Customers are provided with aone recycling cart. One additional recycling cart may be requested for a maximum of two recycling carts per trash cart with no fee impact. 4.2.3.3 Curbside Organics Composting Collection – Food scraps, yard trimmings, food-soiled paper, and natural fiber collection is provided one time per week. Customers are provided with one compost cart. 4.2.3.4 Bulk Collection – Curbside collection of bulk items is provided to the premises a minimum of two times per calendar year or at a frequency determined by the Director. The Department will provide advanced notice of scheduled bulk collection to residents. 4.2.3.5 Brush Collection – The brush collection program provides ARR customers with curbside collection of large tree limbs, large brush, and trees. Service is provided to the premises a minimum of two times per calendar year or at a frequency determined by the Director. The Department will provide advanced notice of scheduled brush collection to residents. 4.2.4 When initiating service at a new location, a waiver for single-family residential services may be granted to allow a property to contract for private collection service only if the Director determines in writing that one of the following situations occurs: 4.2.4.1 The volume of materials set out on a regular basis for curbside collection is too large in terms of quantity, size, or weight, as Revised 06/12/14 Page 4 of 5 City of Austin Austin Resource Recovery Chapter 15-6 Administrative Rules determined by the Director. If necessary, the Department may require that the customer arrange for alternative services. 4.2.4.2 The materials are determined by the Director to be a threat to public health. 4.2.4.3 The location of the property is difficult or dangerous for City staff to provide regular service (i.e. properties that are only accessible via private roads, locked gates, narrow alleys, or are an excessive distance from public road). [current sections 4.2, 4.3, and 4.4 are renumbered accordingly] 11.0 Definitions [Section 11 Definitions is renumbered accordingly] 11.69 RESIDENTIAL PROPERTYIES are is defined as a single-family homes or residential propertyies with three less than five dwelling units. 11.75 SINGLE-FAMILY RESIDENTIAL PROPERTY is the use of a site for only one dwelling unit, other than a mobile home. Revised 06/12/14 Page 5 of 5