ARR Director's Report April — original pdf

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To: From: Date: Subject: Zero Waste Advisory Commission Ken Snipes Director Austin Resource Recovery April 13th, 2022 Director’s Monthly Report to the Zero Waste Advisory Commission Austin Resource Recovery Annual Report Austin Resource Recovery (ARR), a department of the City of Austin, has released its Fiscal Year 2021 Annual Report. From facility closures and service suspensions to environmental equity and weekly curbside collections, the report details the extensive work ARR accomplished while continuing to navigate COVID-19 and enduring Winter Storm Uri. "Despite the challenges that accompanied the global COVID-19 pandemic – a national shortage of truck drivers, multiple service delays and suspensions, unforeseen expenses, and the aftermath of winter Storm Uri – we have managed to adapt and find innovative ways to provide essential services and programs that prioritize people and our planet. I am proud to highlight these accomplishments with this year’s annual report," ARR Director Ken Snipes said. Some highlights include: ARR collected 63,030 tons of recycling, 53,455 tons of compost and 138,955 tons of trash through curbside collections from 209,981 single-family homes and multifamily properties with four units or fewer. 987 tons of household hazardous waste and 1,323 tons of other hard-to-recycle material were collected. 222 tons of household hazardous waste were recycled or reused and 33 tons of ReBlend Paint were produced from unwanted paint customers dropped off. ARR managed the debris cleanup from Winter Storm Uri, resulting in the collection of over 1,700 tons of large brush material through 518 special service requests placed by customers. ARR also experienced significant increases in the amount of material collected through the curbside composting program (which collects food scraps and residential yard trimmings) during the month of March, with an approximately 60% increase of tonnages collected, compared to March 2020. The diversion rate at the end of fiscal year 2021 was 41.96%. The City of Austin is committed to a zero waste goal to reduce the amount of trash sent to landfills by 90% by the year 2040. Earth Day 2022 Austin Resource Recovery (ARR) is celebrating Earth Day 2022. This year, we are focused on getting batteries out of the blue carts and collected for proper recycling. Improper handling of batteries is a safety concern and has been expressed as a priority by our material recovery facilities. This year's campaign includes an engaging direct mail piece to all ARR residential customers with education on how to properly dispose of batteries. Staff is collaborating with both of the city’s recycling processors on coordinated messaging. Additionally, ARR will host or participate in several events over the weekend to: Saturday, April 23 Battery collection – Rutherford Lane Campus, 10am-1pm Forklift Danceworks - Dances for dogs and people who walk them at Austin Animal Center, 1pm-4pm Battery collection—The Union at Easton Park, 10am-1pm Sunday, April 24 Waterloo Earth Day, noon-5pm EarthDay Austin (signage and materials only) • • • • • • • • • 2021 ARR Customer Survey Results The 2021 ARR Customer Survey was conducted by the Austin Energy Data Analytics and Business Intelligence Team and randomly distributed to residents through email to all the districts February 7- 25, 2022. This is the second year the survey was also conducted over the phone (February 7-March 5, 2022). ARR collects the information annually during the first quarter to determine how customers are engaging with our strategic direction goal and identify areas of opportunity to improve the services we provide to our customers. Listed below are the completion rates for the survey: 894 - Total completions of the 2021 Customer Satisfaction survey 126 - Phone completions 768 - Email completions 867 - English completions 27 – Spanish completions     Details of the results will be presented during a future ZWAC meeting. City of Austin, Texas City of Austin, Texas Austin Resource Recovery Department Austin Resource Recovery Department Organizational Structure Organizational Structure Director Director Ken Snipes Ken Snipes Amy Schillerstrom Amy Schillerstrom Business Process Business Process Consultant Consultant Yahel Baranovicht Yahel Baranovicht Business Process Business Process Specialist Specialist Deputy Director Deputy Director Richard McHale Richard McHale Assistant Director Assistant Director VACANT VACANT Georgia Marks Georgia Marks Business Process Business Process Specialist Specialist Assistant Director Assistant Director Tammie Williamson Tammie Williamson Human Human Resources Resources Blanche Blanche Quarterman Quarterman Strategic Strategic Initiatives Initiatives Gena Gena McKinley McKinley Quality Quality Assurance Assurance Shana Shana Riviello Riviello Customer Customer Service Service Marcus Marcus Gonzalez Gonzalez Finance Finance Victoria Victoria Reiger Reiger Diversion Diversion Facilities Facilities Donald Donald Hardee Hardee Chief Administrative Officer Chief Administrative Officer Chad Presley Chad Presley Litter Litter Abatement/ Abatement/ Operations Operations Support Support Amy Slagle Amy Slagle Collection Collection Services Services Ron Romero Ron Romero Employee Employee Relations Relations Employee Employee Development Development Hiring Hiring Zero Waste Zero Waste Implementation Implementation and Business and Business Outreach, Outreach, Public Public Information Information and Marketing and Marketing Systems Systems Review Review Procedural Procedural Audits Audits IT Services IT Services Routing/GIS Routing/GIS Pro Call Center Pro Call Center Dispatch Dispatch Service Service Customer Customer Complaints Complaints Cart Cart Maintenance Maintenance Utility Billing Utility Billing Landfill Closure Landfill Closure Resource Resource Recovery Recovery Facility Facility HHW Facility HHW Facility Brush Brush Processing Processing Brownfield Brownfield Annual Budget Annual Budget Purchasing Purchasing ARR Building ARR Building Services Services Operational Operational Training Training Employee Employee Safety Safety Litter Control Litter Control Street Cleaning Street Cleaning Dead Animal Dead Animal Bulk/Brush- Bulk/Brush- Collection Collection Yard Trimmings Yard Trimmings Curbside Curbside Recycling Recycling Curbside Curbside Trash Trash ARR Solicitations Update As of March 29, 2022 ZWAC Meeting April 13, 2022 Upcoming Solicitations and Agreements Under Development (in alphabetical order): 1. Household Hazardous Waste and Recycling Collection Services: ILA – The City will provide household hazardous waste, recycling, and other collection services for Travis County households located outside the incorporated limits of the city. 2. Mattress Recycling Program: RFP – The Contractor shall develop and implement a mattress and box spring collection and recycling program. No existing contract. Solicitations Expected to be Posted Within the Next 90 Days: 1. Lead Abatement Services: IFB/CCO – The Contractor shall provide removal, encapsulation, and disposition of lead. No existing contract. Published Solicitations: 1. Solid Waste Industry Consulting Services: RFQS 1500 JTH4011REBID - This solicitation was posted on March 07, 2022 and is scheduled to close on April 05, 2022. The Consultants shall provide professional solid waste industry consulting services, including delivering industry knowledge, technical advice, and recommendations related to the solid waste industry on an as needed basis. No existing contract. Solicitations in Evaluation or Negotiation: 1. Vehicle Wrap and Installation Services: IFB 1500 AMA1069 – This solicitation was posted on January 31, 2022 and closed on March 22, 2022. The Contractors shall provide vehicle wrap and installation services on various vehicles. No existing contract. Definitions: CCO (Capital Contracting Office): Administers the procurement of professional and construction services. CO-OP (Cooperative Contract): A contract that has been competitively bid and issued by another government or purchasing alliance with the intention of sharing it with other governmental entities. ILA (Interlocal Agreement): A collaborative contract between local government entities (for example, ARR and a county, state, or school district) to provide more efficient and less costly services, where any payments are made from current revenues. IFB (Invitation for Bid): Formal bidding documents inviting suppliers to submit pricing for goods or services. RFI (Request for Information): Used to obtain industry input, feedback, or reactions from potential suppliers prior to issuing a solicitation. RFQ (Request for Quotation): Informal request to suppliers to provide quotes on specific goods or services. RFQS (Request for Qualifications): Formal solicitation used when qualifications are the main criteria for professional services. RFP (Request for Proposals): Formal request for a supplier to provide a solution and cost estimate to a complex need. Page 1 of 1 Description of Services i d e s o p s D s n o T i d e t r e v D s n o T Tons of curbside Trash Tons of Curbside Bulk Disposed HHW Operations Tons Disposed Estimated Tons of Curbside Recycling Residuals* Total Disposed Tons Collected Curbside and from Drop Off Center Operations Tons of curbside recycling RRC Tons Recycled/Reused RRC Tons of Brush Collected HHW Operations Tons recycled/reused Tons of Drop Off Center Collections Recycled/Reused Tons of Curbside Yard Trimmings Tons of Curbside Bulk Recycled Tons of Curbside Brush Collected Tons of Curbside Textiles Collected Tons of Carts Recycled Total Diverted Tons Collected Curbside and from Drop Off Center Operations Tons of Curbside Compost Collected** Estimated Percent of Curbside Collected Materials Diverted from Landfills by ARR Pounds of Trash collected per customer per pickup Pounds of Recycled materials collected per customer per pickup (every other week) Pounds of Yard Trimmings collected per customer per week *Estimated tons of curbside recycling processed by vendors as residual - based on bi-annual sample route audit 153,737 162,693 13,747 11,580 66,034 13,032 11,198 64,167 156,353 Austin Resource Recovery Curbside Collection and Drop Off Center Operations LAST FISCAL YEAR CURRENT FISCAL YEAR FY 2020 FY 2021 Jan 2021 Feb 2021 Jan 2022 Feb 2022 FY21 YTD (Oct 20-Feb 21) FY22 YTD (Oct 21-Feb 22) 136,709 5,379 347 11,302 138,955 11,651 765 11,321 11,585 1,151 17 994 10,010 916 12 642 11,334 661 52 984 10,050 231 43 875 52,122 1,218 1,722 247 3,060 48,105 127 3,323 25 193 51,709 1,323 563 222 1,784 56,481 323 8,339 42 163 106,955 118,841 38,711 53,455 4,686 33 9 1 28 3,901 16 652 3 16 9,302 3,231 3,005 23 0 2 12 3,232 13 848 2 0 7,112 3,123 4,050 152 0 16 141 3,374 28 385 3 9 7,991 3,374 3,543 89 0 18 102 2,727 5 399 3 25 6,804 2,727 56,780 4,532 170 4,552 21,164 413 158 56 493 20,103 134 2,892 14 50 44,850 17,081 FY 2022 Goal 133,800 11,220 530 10,803 51,197 2,200 2,000 470 4,415 50,000 255 6,872 75 200 113,014 50,000 56,053 3,073 244 4,797 19,941 623 8 97 657 17,658 71 2,398 14 96 40,835 17,658 **"Tons of Curbside Compost Collected" is included in the "Tons of Yard Trimmings Collected" Total Tons Collected Curbside and from Drop Off Center Operations 260,692 281,534 23,049 18,692 110,884 21,022 18,002 105,002 269,367 40.38% 41.96% 40.31% 38.03% 40.24% 37.69% 37.53% 38.60% 41.07% Number of Trash and Recycling Customers 205,670 209,419 208,314 208,479 208,076 211,444 211,508 211,243 211,603 25.57 25.52 25.67 22.16 25.19 24.74 21.93 24.49 24.32 19.61 19.10 20.88 13.38 18.89 17.79 15.56 17.53 18.74 9.05 10.43 8.69 7.20 8.97 7.41 5.99 7.76 9.15 Number of Yard Trimmings/Organics Customers 204,506 208,209 207,125 207,250 206,869 210,187 210,238 209,993 210,128 Total tons of Dead Animals Collected from COA rights- of-way and the animal shelter 34 31 2 1 13 4 3 18 30 25,000 20,000 15,000 10,000 5,000 0 60% 55% 50% 45% 40% 35% 30% 25% 45.00% 40.00% 35.00% 30.00% 25.00% Austin Resource Recovery Curbside Collection and Drop Off Center Operations 23,049 9,302 18,692 21,022 18,002 7,112 7,991 0 6,804 Jan 2021 Feb 2021 Jan 2022 Feb 2022 Total Diverted Tons Collected Curbside and from Drop Off Center Operations Total Tons Collected Curbside and from Drop Off Center Operations Estimated Percent of Curbside Collected Materials Diverted from Landfills by ARR 0 0 40% 38% 40% 38% 38% 39% Jan 2021 Feb 2021 FY21 YTD (Oct 20-Feb 21) Jan 2022 Feb 2022 FY22 YTD (Oct 21-Feb 22) Reporting Status and Diversion Results for All Categories of Waste Generation Category of Waste Generation Residential Waste Diversion (city serviced accounts) Community Diversion Rate FY2017-18 Actual FY2018-19 Actual FY2019-20 Actual FY2020-21 Actual FY2021-22 Goal FY2021-22 Current 36.77% 37.47% 40.38% 41.96% 41.07% 38.60% * * * * * * *As prescribed in the Austin Resource Recovery Master Plan, the Department will conduct a detailed waste assessment study every five years to determine progress toward our Zero Waste goal. The first such study was published in 2015 and is titled Austin’s 2015 Community Diversion Study. The study focused on estimating diversion from both ARR-serviced properties and commercial properties. Commercial properties include retail businesses, food service establishments, professional offices, industrial properties, institutional facilities, government facilities, and multifamily properties five units and larger. According to Austin's 2015 Community Diversion Study, Residential Waste Diversion Rate (city serviced accounts) represents approximately 15% and the Community Diversion Rate (accounts serviced by private waste haulers) represents approximately 85% of the total citywide wastage. Residential Waste Diversion (city serviced accounts) 40.38% 41.96% 41.07% 36.77% 37.47% FY2017-18 Actual FY2018-19 Actual FY2019-20 Actual FY2020-21 Actual FY2021-22 Goal Category of Waste Generation Commercial Tons Landfilled** Commercial Tons Recycled** Commercial Organics Tons** CY 2018 CY 2019 1,079,312 402,292 80,906 1,401,619 470,786 102,215 1,359,207 435,875 81,436 ** Numbers reported here are compiled from self-reported data submitted by licensed private waste haulers via semi-annual tonnage reports required under Section 15-6-3 of the City Code on a calendar year basis and as such, ARR does not attest to the accuracy of these amounts. These numbers reflect data from 100-200 licensed haulers (number of haulers varies over time), and include haulers servicing dumpsters, roll-offs, construction and demolition debris, landscaping debris, and metal scrap. These numbers do not reflect all data sources included in Austin's 2015 Community Diversion Study. 38.60% FY2021-22 Current CY 2020 Zero Waste Advisory Commission Meeting - February 2022 Single Stream Recycling Statistical Report FY22: October thru February Texas Disposal Systems (TDS) and Balcones Resources, Inc. (BRI) Month and Year Contractor Tons Delivered Contractor Payments Net Value to the City Landfill Cost Avoidance Revenue Processing Cost Net Value Net Amount * Due/(Owed) $ per ton value Cost Per Ton Total October 14 2021 October 31 2021 November 2021 December 2021 January 2022 February 2022 TDS BRI TDS BRI TDS BRI TDS BRI TDS BRI TDS BRI Total Total Total Total Total Total 1,008.56 1,286.17 2,294.73 1,002.72 1,494.60 2,497.32 2,549.49 2,538.05 5,087.54 2,058.14 3,347.23 5,405.37 3,044.60 1,990.02 5,034.62 1,977.64 2,440.61 4,418.25 $95,968 $86,775 $182,743 $24,782 $235,970 $260,752 $58,468 $367,601 $426,068 $42,423 $444,099 $486,522 $61,285 $268,018 $329,303 $39,238 $344,478 $383,716 $91,275 $101,607 $192,882 $50,136 $146,470 $196,606 $127,475 $248,729 $376,203 $102,907 $328,028 $430,935 $152,230 $195,022 $347,252 $98,882 $239,180 $338,062 $4,693 ($14,833) ($10,139) ($25,354) $89,500 $64,146 ($69,007) $118,872 $49,865 ($60,484) $116,071 $55,587 ($90,945) $72,996 ($17,949) ($59,644) $105,298 $45,654 $4,693 ($14,833) ($10,139) ($25,354) $67,125 $41,771 ($69,007) $89,154 $20,147 ($60,484) $87,053 $26,570 ($90,945) $54,747 ($36,198) ($59,644) $78,973 $19,329 $4.65 ($11.53) $23.89 $23.89 ($25.28) $44.91 $23.89 $23.89 ($27.07) $35.13 $23.89 $23.89 ($29.39) $26.01 $23.89 $23.89 ($29.87) $27.51 $23.89 $23.89 ($30.16) $32.36 $23.89 $23.89 $24,094 $30,727 $54,821 $23,955 $35,706 $59,661 $60,907 $60,634 $121,541 $49,169 $79,965 $129,134 $72,735 $47,542 $120,277 $47,246 $58,306 $105,552 $590,987 FY22 Totals 24,737.83 $2,069,104 $1,881,941 $187,164 $61,480 * Net /Due(Owed) for TDS = (Revenue % X Value of Material) - Processing Cost * Net /Due(Owed) for Balcones = Net Value of Material = Gross Value of Material - Processing Cost then Net Value of Material X Revenue %