Item 03 - AW Forecast New FTEs — original pdf

Backup

Austin Water FY2027 Forecast Staffing Request Summary EUM Attribute Alignment Sum of Number of New FTE Customer Experience & Satisfaction Enterprise Resiliency Financial Viability Infrastructure Strategy & Performance Operational Optimization Regulatory & Reliability Performance Stakeholder Understanding & Support Water Resource Sustainability Grand Total 4 13 1 8 8 3 2 2 41 Austin Water FY2027 Forecast Staffing Request Summary FTE # Position Title Position Type EUM Attribute Alignment Position Purpose 1 Austin Water (AMI) Meter Services Coordinator New FTE Customer Experience & Satisfaction 1 1 1 4 Customer Service Representative Temp Conversion Customer Experience & Satisfaction Customer Service Representative Temp Conversion Customer Experience & Satisfaction Customer Service Representative Temp Conversion Customer Experience & Satisfaction Total Customer Experience & Satisfaction 1 Engineer C New FTE Enterprise Resiliency 1 Treatment O & M Tech Senior Temp Conversion Enterprise Resiliency 1 Industrial Utility Electrician II New FTE Enterprise Resiliency This position will implement a team-oriented approach to address customer service issues within the AMI system. The role involves diagnosing the causes of service interruptions and taking corrective actions to resolve any abnormal conditions. Additionally, the position will provide direct support to customers, AMI project teams, AMI vendors, and stakeholders. This position offers direct customer service and support AW's Customer Service Contact Center (dispatch) team, which operates 24/7, 365 days a year. It converts a temporary position into a full- time budgeted role. This position offers direct customer service and support AW's Customer Service Contact Center (dispatch) team, which operates 24/7, 365 days a year. It converts a temporary position into a full- time budgeted role. This position offers direct customer service and support AW's Customer Service Contact Center (dispatch) team, which operates 24/7, 365 days a year. It converts a temporary position into a full- time budgeted role. This position involves managing contracts and overseeing indefinite delivery-indefinite quantity (IDIQ) contracts. It provides time- sensitive construction services during routine operations and emergencies to fulfill service deliverables, performance indicators, and overall support for the water and wastewater needs of the Austin community. These positions will support preventative and corrective maintenance requirements for all 137 Lift Stations. The number of lift stations is expected to expand, along with equipment such as generators and backflow prevention devices. The Odor Control and Collection System Flow Monitoring program will be expanded as well. These positions will replace current temporary employees. An Industrial Utility Electrician II is needed to help with the continued current growth of electrical needs as well as position Austin Water for the future with four Electrical Maintenance Supervisors in 2030. 1. Preventive Maintenance and Medium Voltage 2. Remote Facilities and Construction 3. Water Treatment 4. Wastewater Treatment Austin Water FY2027 Forecast Staffing Request Summary FTE # Position Title Position Type EUM Attribute Alignment Position Purpose 1 I & C Technician II New FTE Enterprise Resiliency 1 Treatment O & M Tech Senior New FTE Enterprise Resiliency 1 Austin Water Pipeline Technician Senior New FTE Enterprise Resiliency 1 Austin Water Pipeline Technician Senior New FTE Enterprise Resiliency 1 Austin Water Pipeline Technician Senior New FTE Enterprise Resiliency An I&C Tech I/II is needed to help with the continued current growth of Instrumentation and Controls at Wastewater Treatments Plants. We know that both Wildhorse WWTP (FY27), Walnut Creek WWTP (FY30) and SAR WWTP are going to see a substantial increase in instrumentation as well as new automation. The new FTE will also position Austin Water for the future with four I&C Supervisors in 2030. 1. Water Treatment 2. Wastewater Treatment 3. Lift Stations 4. PSP, Package Plants Remote Facilities - These positions will support expanded operations in expanding facilities. These positions will support Remote Facilities (RF) after hours SCADA monitoring shift to provide 24/7 coverage. To restore critical operational capacity in Cleaning and TV Inspection services, to reduce overtime work requirements, improve regulatory compliance performance, and reduce operational downtime through targeted staffing additions and urgent fleet replacement. To cost neutralize overtime spending. Also, to reduce staff having to work frequent long shifts. To restore critical operational capacity in Cleaning and TV Inspection services, to reduce overtime work requirements, improve regulatory compliance performance, and reduce operational downtime through targeted staffing additions and urgent fleet replacement. To cost neutralize overtime spending. Also, to reduce staff having to work frequent long shifts To restore critical operational capacity in Cleaning and TV Inspection services, to reduce overtime work requirements, improve regulatory compliance performance, and reduce operational downtime through targeted staffing additions and urgent fleet replacement. To cost neutralize overtime spending. Also, to reduce staff having to work frequent long shifts Austin Water FY2027 Forecast Staffing Request Summary FTE # Position Title Position Type EUM Attribute Alignment Position Purpose 1 AW Pipeline Technician Sr Temp Conversion Enterprise Resiliency This position will serve on a crew that maintains and operates all public Air Release Valves tied to public and private lift stations. This specialized crew will be confined space trained and require standard licensure/certification requirements for Operations. 1 AW SCADA Analyst Sr New FTE Enterprise Resiliency 1 Cybersecurity Arch Sr New FTE Enterprise Resiliency 1 Graduate Engineer B Temp Conversion Enterprise Resiliency 1 Treatment O & M Tech Senior New FTE Enterprise Resiliency 13 Total Enterprise Resiliency 1 Engineer, Managing New FTE Financial Viability 1 Total Financial Viability The Infrastructure Architect is responsible for designing and managing secure systems across Austin Water’s data centers, cloud platforms - AWS / Azure environments. This includes expert oversight of firewalls, which are critical to protecting all network operations. The role ensures infrastructure is built to support daily operations and long-term resilience. This role is essential to design and oversee secure systems that protect the water utility’s critical infrastructure (IT/OT/SCADA systems) from cyber threats, ensuring safe and reliable service delivery. The requested engineer will be a sponsor for Pipeline CIP supporting Renewing Austin and Interdepartmental City projects. With the added scope of Service Line replacements and the future interdepartmental projects from the City’s 2026 Bond election, this position will continue to be needed. WCWWTP - This position will provide additional staffing to support the expansion of the Walnut Creek Wastewater Treatment Plant. This position will help transition staff to prepare for plant expansion. This position will establish and evolve a new AW Development Services Office, replacing the current Utility Development Services Division, reflecting the complexity and commercial business criticality of AW's development services. 1 AW Pipeline Technician Sr New FTE Infrastructure Strategy & Performance DSS - Response to valve exercising workload demand, to include development related tasks, pressure testing, operations response ARV/PRV response, and water hauler associated tasks 1 AW Pipeline Technician Sr New FTE Infrastructure Strategy & Performance DSS - Response to valve exercising workload demand, to include development related tasks, pressure testing, operations response ARV/PRV response, and water hauler associated tasks Austin Water FY2027 Forecast Staffing Request Summary FTE # Position Title Position Type EUM Attribute Alignment Position Purpose 1 Austin Water Pipeline Technician Senior New FTE Infrastructure Strategy & Performance DSS - Response to valve exercising workload demand, to include development related tasks, pressure testing, operations response ARV/PRV response, and water hauler associated tasks 1 Facility Service Specialist New FTE Infrastructure Strategy & Performance 1 Scheduler Analyst New FTE Infrastructure Strategy & Performance Resiliency Support Services manages 18 campuses across 540+ sq mi, supporting 1,400+ staff and 1.1M customers. A 2019 study found over 50% of facilities in poor condition. Our 11-person maintenance team has made strategic repairs, but additional staff are needed to address deferred and reactive maintenance and to advance proactive upkeep across all sites. Resiliency Support Services manages 18 campuses across 540+ sq mi, supporting 1,400+ staff and 1.1M customers. With 50% of facilities in poor condition, we’ve launched major renovations, acquired new properties, and are planning a north campus. To ensure these complex, high-cost projects are delivered on time and within budget, we request a Project Manager with formal construction and project management expertise. 1 Coord, Project Temp Conversion Infrastructure Strategy & Performance This role will develop construction plans for pipeline projects, including the Renew Austin initiatives. This position will replace a current temporary employee with a full-time, budgeted position. 1 AW Pipeline Technician Sr New FTE Infrastructure Strategy & Performance Go Purple - This position will assist with the response, operations and maintenance related activities to the Reuse system.- 1 AW Pipeline Technician Sr New FTE Infrastructure Strategy & Performance Go Purple - This position will assist with the response, operations and maintenance related activities to the Reuse system. Total Infrastructure Strategy & Performance Water Treatment Operations & Maintenance Technician Senior New FTE Operational Optimization CLS - This position will support preventative and corrective maintenance requirements for all 137 Lift Stations. The number of lift stations is expected to expand, along with equipment such as generators and backflow prevention devices. The Odor Control and Collection System Flow Monitoring program will be expanded as well. Austin Water Pipeline Technician Senior New FTE Operational Optimization To cost neutralize overtime spending and to reduce staff frequently working long shifts to cover work demand Austin Water Pipeline New FTE Operational Optimization To cost neutralize overtime spending and to reduce staff frequently 8 1 1 1 Austin Water FY2027 Forecast Staffing Request Summary FTE # Position Title Position Type EUM Attribute Alignment Position Purpose 1 1 1 1 1 8 Austin Water Pipeline Technician Senior Austin Water Pipeline Technician Senior Austin Water Pipeline Technician Senior Austin Water Pipeline Technician Senior Water Treatment Operations & Maintenance Technician Senior Total Operational Optimization New FTE Operational Optimization To cost neutralize overtime spending and to reduce staff frequently working long shifts to cover work demand New FTE Operational Optimization To cost neutralize overtime spending and to reduce staff frequently working long shifts to cover work demand New FTE Operational Optimization To cost neutralize overtime spending and to reduce staff frequently working long shifts to cover work demand New FTE Operational Optimization To cost neutralize overtime spending and to reduce staff frequently working long shifts to cover work demand New FTE Operational Optimization Remote Facilities - These positions will support expanded operations in expanding facilities. These positions will support Remote Facilities (RF) after hours SCADA monitoring shift to provide 24/7 coverage. 1 Pretreatment Complnc Spec Sr Temp Conversion Regulatory & Reliability Performance 1 1 3 Pretreatment Complnc Spec Sr Temp Conversion Regulatory & Reliability Performance Pretreatment Complnc Spec Sr Temp Conversion Regulatory & Reliability Performance Total Regulatory & Reliability Performance 1 Engineer, Managing New FTE Stakeholder Understanding & Support These positions provide critical support for Special Services in reviewing plans, issuing permits/approvals, conducting inspections, performing compliance monitoring, drafting enforcement documents, and engaging in numerous other activities as a part of UCSD's Pretreatment Program. It is a federal and state mandated program tasked with highly technical responsibilities administrating and enforcing local, state and federal pretreatment regulations on various types of industrial users. Long term temporary employee. FTE PCN's were reallocated to Operations and returned with temporary employees even though the positions were always intended to be permanent for AW business needs. Long term temporary employee. FTE PCN's were reallocated to Operations and returned with temporary employees even though the positions were always intended to be permanent for AW business needs. This position will manage Plan Review Division for the orderly development of utility infrastructure needed to support private utility expansion and other expansions related to Capital Improvement Program (CIP), mobility and other public projects. The position will oversee a proposed Engineering Plan Review Division within the AW Utility Development Office. Austin Water FY2027 Forecast Staffing Request Summary FTE # Position Title Position Type EUM Attribute Alignment Position Purpose Public Information Specialist Senior New FTE Stakeholder Understanding & Support This position will lead the development and execution of strategic communications and engagement plans in support of key Water Supply projects identified in the Water Forward Plan. Serving as a primary liaison to external stakeholders, this role will foster collaboration and transparency with community members, partner agencies, and other key audiences. Total Stakeholder Understanding & Support 1 2 This position will perform manhole inspections, smoke testing and creek walking to help reduce inflow and infiltration into the wastewater collection system. This position will allow proactive activities to be uninterrupted, therefore reducing sanitary sewer overflows and helping to meet regulatory requirements. This position will replace two current temporary employees. This position will add critical capacity to provide safe field operations for AW prescribed fire program and wildfire fuel mitigation activities. Addressing wildfire risk requires additional resources to manage wildfire fuel mitigation contracts and ongoing prescribed burn operations. 1 AW Pipeline Technician Sr Temp Conversion Water Resource Sustainability 1 2 Wildfire Mitigation Specialist New FTE Water Resource Sustainability Total Water Resource Sustainability 41 Grand Total