Item 03 - Austin Water Strategic Plan Update Presentation — original pdf

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Strategic Plan Update Allison Orton Sprigg, Enterprise Strategic Planning Manager, Austin Water Water and Wastewater Commission December 10, 2025 Austin Water’s Strategic Plan  The Why  The What  The Intention  The Process  The Project  Project Timeline  Engagement & Results  Plan Goals & Strategies  Plan Alignment  Next Steps 2 Why we refreshed our Strategic Plan?  Shaping the future beyond 2020...  Extreme Weather Events & External Evaluations  This plan reflects our evolving environment:  Climate change  Population growth  Workforce sustainability  Community & Staff priorities 3 What will this new plan do?  Blueprint for Austin Water  Decision-making framework  Communications tool  Builds connections  Enables sharing of knowledge and expertise  Incorporates and aligns all existing plans  Long-range and flexible 4 The Intention  Thoughtful  Flexible  Transparent  Inclusive  Considers:  Austin Water staff input  Community input  Equity  Climate resilience  Accessible and informative 5 The Process  “Ground-Up” Feedback  All levels of Austin Water  The community we serve  Tactics  Focus Groups  Surveys  Listening Sessions 6 Project Timeline Jan-April 2024 Aug-Dec 2024 March 2025 May 2025 July 2025 Q1FY26 Procurement Project Kick-off Staff Engagement Community Engagement AW Internal Follow-up Plan Launch! Council Approval Contract Executed Staff Engagement Executive Retreat Community Engagement Goals, Strategies & Alignment July 2024 Jan–Feb 2025 April 2025 June 2025 Aug–Sep 2025 7 Robust Engagement and Input Surveys Employee Outreach 8 9 Result: New Mission, Vision and Goals  Mission  Austin Water works every day to provide water for people and care for the environment.  Vision  Building Austin’s water future, together  Five Goals 10 Goal: Create a people-first culture.  Strategies:  Culture  Training  Employee Care  Internal Communication and Engagement  Technical Depth American Water Works Association 2025 Wendall LaDue Utility Safety Award 11 Goal: Deliver high-quality and sustainable water, wastewater and environmental services for our customers.  Strategies:  Technical Expertise  Enterprise Performance  Knowledge Sharing  Resource Management Association of Metropolitan Water Agencies 2025 Sustainable Water Utility Management Award 12 Goal: Invest in and maintain dependable infrastructure and systems.  Strategies:  Forward-Looking  Smart Systems  Future-Ready Sustainability  Incremental Escalation National Association of Clean Water Agencies 2025 Platinum Peak Performance Award 13 Goal: Foster public confidence, preparedness and partnership.  Strategies:  Trusted Partner  Community Engagement  Equitable Service Delivery  Strategic Communication  Community Co-Stewardship  Customer Lens 2025 Leading Utility of the World Image: Photo of a public engagement meeting – maybe from rate open houses? 14 Goal: Drive innovation to improve effectiveness and responsibly manage risks.  Strategies:  Data Quality  Innovation Mindset  Streamline  Modern Toolkit  Foresight Planning 2020 Utility of the Future Today 15 Plan Alignment City of Austin Imagine Austin Citywide Strategic Plan Austin Water Strategic Plan • Water Forward • Drought Contingency • Emergency Response • Internal Audit • Reclaimed Infrastructure • Facilities • Climate Ready • Water Conservation • Land Management • 5- Year CIP • …And more! 16 Alignment to Citywide Strategic Priorities COMMUNITY HEALTH & SUSTAINABILITY ECONOMIC & WORKFORCE DEVELOPMENT EQUITABLE SERVICE DELIVERY HOMELESSNES S & HOUSING MOBILITY & CRITICAL INFRASTRUCTURE HIGH-PERFORMING GOVERNMENT PUBLIC SAFETY CH.3 CH.4 EW.1 ES.3 HH.1 MC.4 MC.5 HG.2 HG.3 PS.3 AW Service Excellence AW Community Trust AW Community Trust AW Community Trust AW Community Trust AW Proactive Infrastructure AW Proactive Infrastructure AW Next Level AW Thriving Team AW Proactive Infrastructure 17 Next Steps  Implementation  Socialize the plan  Austin Water Staff  City Leadership  Community  Continue to Align  Plans, Projects, Budget, Resourcing, etc.  Identify Gaps  Progress Tracking  KPIs & Performance Measures  Work the Plan! 18 Questions? Austin Water Strategic Plan Update