Item 03 - Austin Water Financial Forecast New FTEs — original pdf

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Austin Water FY26 Forecast Staffing Request Summary Title Customer Experience & Satisfaction Customer Service Rep Sr Temporary/Contractor to Permanent Number of Positions Justification 1 This position offers direct customer service and support AW's Customer Service Contact Center (dispatch) team, which operates 24/7, 365 days a year. It converts four temporary positions into full-time budgeted roles. Customer Experience & Satisfaction Total 1 Enterprise Resiliency Coord, Project Treatment O & M Tech Senior Enterprise Resiliency Total Operational Optimization AW Pipeline Technician Sr AW Pipeline Technician Sr Business Process Spec IT Support Specialist Sr 1 This position will replace a temporary employee and will inspect existing water and wastewater infrastructure in the right-of-way. This is to prevent and minimize damage to the AW infrastructure and avoid interruptions to water and wastewater services during fiber optic and telecom projects. 2 These positions will replace temporary employees and conduct AW's required inspections and activities of 141 AW Lift Stations and 14 Odor control facilities weekly while also assisting with the maintenance of more than 70 fixed and 20 portable generators. 3 1 This position replaces a current temporary employee and is vital in promoting environmental stewardship and reducing sanitary sewer overflows to comply with the requirements set by EPA and TCEQ. The responsibilities include conducting wastewater manhole inspections, performing smoke testing, and walking through creeks to identify issues and prevent emergencies. 1 This position replaces a current temporary employee and is vital in promoting environmental stewardship and reducing sanitary sewer overflows to comply with the requirements set by EPA and TCEQ. The responsibilities include conducting wastewater manhole inspections, performing smoke testing, and walking through creeks to identify issues and prevent emergencies. 1 This position replaces a temporary employee and expands data management and interpretation capabilities in Risk Management team; follows up on injuries & collisions; facilitates review boards; oversees corrective actions and makes recommendations. 2 These positions will provide IT Support for PCs/laptops and reduce the tech to device ratio to a supportable 1:230 ratio. Currently there are 1400 PCs/laptops translating to a 1:460 tech to device ratio, and best practice is a 1:75/100 ratio. They replaces a current temporary employees. Ocptnl Health & Safety Spec Sr 1 This position replaces a current temporary employee and develops additional scorecards focused on high-risk but routine work practices addressing both distribution and treatment operational areas: traffic control practices and confined space entry practices. Operational Optimization Total Water Resource Sustainability Environmental Program Coordinator 6 1 This position consolidates responsibilities and enhances the capacity for overseeing and managing 22,000 acres of conservation easements and related landowner relationships. It also supports land management for easements and agreements across other AW Wildland properties. Water Resource Sustainability Total 1 Workforce Development Orgnl Dev&Training Spec 1 This position replaces a temporary employee and supports culture, equity and employee engagement; it reports directly to Equity Program Manager dedicated to promoting diversity, equity and inclusion while improving culture and enhancing employee engagement. Program Manager III 1 This position replaces a temporary employee and establishes an Austin Water-centric Workforce Development Program. Workforce Development Total Contractor/Temp Conversions 2 13