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My ATX Water PROGRAM UPDATE Rick Coronado, Assistant Director, Operations Randi Jenkins, Assistant Director, Customer Experience WATER & WASTEWATER COMMISSION MEETING October 12, 2022 Agenda  Deployment Progress  Lessons Learned myatxwater.org DEPLOYMENT PROGRESS Cumulative Meter Installations 43.2 Million Gallons estimated water savings through leak alert system LESSONS LEARNED INFRASTRUCTURE & TECHNOLOGY  Pre-install field surveys  DCU installation  Dual Data Center failsafe  Event management  Equipment performance under extreme weather conditions CUSTOMER SERVICE  Utilizing real-time data to address metering issues  Eliminates post-billing reports and manual analysis  Adjustment to Service Level Agreements  Emergency Notifications  Billing and Leak Notifications COMMUNICATIONS  COVID19 created need to pivot to virtual communications  Developed Communication Plan for Pilot based on finding from Surveys and Focus Groups  Re-Evaluated Communication Plan after Pilot, and adjusted for Full Deployment COMMUNICATIONS  Customer issues are minimized or non-existent when Communication Plan is followed  Most successful component has been post-install email campaign  Change Management to review issues from Customer’s Point of View