E2 — original pdf

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My ATX Water PROGRAM UPDATE Water & Wastewater Commission June 8, 2022 Agenda:  Deployment Progress • Cumulative Meter Installations • Citywide Implementation  Customer Outreach and Portal Engagement  Key Takeaways DEPLOYMENT PROGRESS Cumulative Meter Installations Citywide Implementation  Citywide Deployment • 54% Data Collection Units installed • ~63,500 field surveys complete • Supply chain adjustments  Meter to Bill Automation • ~2,500 meters converted from manual to automated reads • Converting 500 per week currently • Beginning to convert 2,500 per week by June 13 CUSTOMER OUTREACH & PORTAL ENGAGMENT Customer Outreach  Customer mailer (2-4 weeks prior to install)  Email (~1 week prior to install)  Neighborhood yard signs  NextDoor posts  Virtual community information meetings  HOA/Neighborhood Association notification  Upcoming Summer Campaign Portal Engagement  Message open rate averages 60 – 70%; • Industry standard around 17 – 28%  Types of messages sent: • Emergency notifications • Meter install notifications • Portal invites • AW Summer Tips • New Customer emails • Outages and other alerts  COMING SOON: Tiered Rate Notifications Key Takeaways  20,588 continuous consumption alerts sent  95% “positive” customer replies from continuous consumption alerts  Estimated 3 million gallons of water conserved from customer-side leaks  Until pets learn to turn the water off… there’s My ATX Water Questions?