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My ATX Water PROGRAM UPDATE Water & Wastewater Commission October 6, 2021 Agenda:  May 13, 2021 AW Oversight Committee Briefing  Deployment Progress • Cumulative Meter Installations • Citywide Full Implementation • Disaster Recovery and Meter-to-Bill Certification • Improving Resilience  Customer Outreach / Portal Engagement  Preliminary Data – Alerts & Notifications DEPLOYMENT PROGRESS Cumulative Meter Installations  13,714 meters installed Meter Installation Map myatxwater.org Citywide Full Implementation  Citywide Deployment • 28% Data Collection Units installed • ~32,500 field surveys complete • Supply chain adjustments  Workforce Development • AW – New full-time positions • Aclara – Install technicians Disaster Recovery and Meter-to-Bill Certification  IT Integration • Disaster Recovery Scope Completed  Meter Certification Process • Test meters for accurate reads • Inspect for consistency and reliability • Assess data integrity • 10 criteria for validation Improving Resilience  Winter Storm Uri impacted water infrastructure first in SW Austin  Several thousand My ATX Water meters installed throughout SW Austin  Enables near real-time monitoring of water loss during future extreme events • Improved communications • Enhanced resilience CUSTOMER OUTREACH & PORTAL ENGAGMENT Customer Outreach  Virtual community information meetings  Customer mailer (2-4 weeks prior to install)  Email (~1 week prior to install)  Neighborhood yard signs  NextDoor posts  HOA/Neighborhood Association notification Portal Engagement  Portal registrations – 5,668 customers • Invitation one week after meter install • 75% of registrations from email invites  Portal notifications – more than 1 million • Invitations to register • Preinstall notifications • Continuous Use (Leak) Detection • High Use notifications • Billing / Conservation messaging • Emergency messaging PRELIMINARY DATA: Alerts & Notifications Portal Notifications Leak Alerts - Preliminary Data  8,482 Continuous Usage Alerts • 7,894 emails • 278 texts • 41 robocalls • 519 letters  AW Customer Service Division assists with trouble-shooting private-side leaks and bill adjustments Customer Satisfaction “Love my spouse, but they didn’t tell me they forgot to shut off our hose out back.  Also, this alert was extremely useful. Thank you!” Questions?