E2 — original pdf

Backup

My ATX Water Customer Portal October 14, 2020 System Customer Log-in Page  Welcome Email sent to customers links to log-in screen  Austin Water and COA Utilities working on a Single Sign On for customers that use the COA portal  Quick link to COA Utilities webpage to pay bill Customer Home Page  My Daily Use – from AMI data or monthly billed volumes  Notifications – portal alerts and reminders  My WaterScore – compares similar household usage  Recommended Actions displayed based on usage Track Usage  Graph presents hourly AMI data by the selected time frame  Hovering over a line segment displays usage  Overview reports monthly billing periods for AMI and non-AMI meters Understanding Your Bill  Displays monthly billed usage separated by tiered water rates  Twelve-month display helps customers recognize seasonal patterns  Customers may download historical data (since January 2017) Compare Billed Usage  Presents same monthly billing period for up to three years  Displays past three months billing usage  Directs customers to set notification alerts or follow recommended actions based on usage Billing Period Use  Projects end of current bill period usage for AMI customers  Calculates usage between current bill period days 7 and 21  Estimate is based on current bill period data and not historical data High Use Notifications  Uses up to 10 days historical AMI hourly usage in comparison Bill Forecast Notifications  Calculation based on historical same month, prior years, up to two years of data Unplanned Use Notifications  Ideal for AMI customers who will be away from home or property owners with vacant rentals Utility Connect  Customers identify message receipt options to allow Austin Water to send informative messages Estimating Usage  Graphical display of 12- month disaggregation of water usage  Estimates usage category by modeling customer data with profile information  Updating customer profile information creates more accurate estimates and comparisons Estimating Usage  Before/After comparison of estimates based on updated customer profile information  For illustrative purposes, profile updated noting no yard for irrigation Questions? MyATXWater.org