D3 — original pdf

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My ATX Water (AMI) August 2020 AMI Project Progress  Council Contract Approval  Contracts Negotiated & Executed  Aclara Kickoff  WaterSmart Kickoff  190+ DCU Site Surveys Completed (survey ongoing) – 1st Installation 8/19.  Receipt of Initial Pilot Equipment  Change Management • Business Process Reviews • Training Planning • Internal Communications Intranet Site • Change Network Established Pilot Area Pilot Area Guiding Criteria: • Challenging terrain (RF Propagation) • Challenging installs (aged infrastructure) • Maximize inclusion of council districts • Maximize inclusion of entire read routes • Variety of meter sizes • Variety of dwelling types • Total Meters ~5,000 Pilot Target Areas • River Place/Glenlake and Long Canyon • Council Districts: 10, 6 • ~1920 meters • Windsor Park/Mueller • Council Districts: 1,9,4 • ~2840 Meters My ATX Water External Communications Strategy for Pilot My ATX Water Pilot External Communications Schedule Planning and Preparing Internal Stakeholders Launch Communications to External Stakeholders Communications for Customers in the Pilot May – July August September – December (estimated)  Finalized pilot boundaries and details  Finalized Materials and FAQ  Message and communication briefings: 3-1-1, Austin Energy and Austin Water staff  Created internal SharePoint  Advance Communication to Council Offices – Email and materials to staff of Districts located within the pilot  Press release and social media  Launch new webpage  Mailer to pilot customers  Austin Water Oversight Committee  Water & Wastewater Commission update update  Mailer to pilot customers continues  Postcard to pilot customers  Pilot meters installed  Door hangers for pilot customers  Community outreach and virtual meetings  Customer Feedback (surveys) Future Customer Communication Materials Website Launch Pilot Project Area Map Customer Portal Platform • Online Customer Self-Service Portal • Water Use Data & Analytics • Customized Messaging, Conservation Tips & More • Automated Alerts & Notifications Future Updates  AMI Project Process  Pilot Area Activities  Customer Portal Rollout Plan Questions?