06.01 Presentation - Micromobility Program Updates and Director Rules — original pdf

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UPDATE ON MICROMOBILITY AND DIRECTOR RULES Urban Transportation Commission May 6, 2025 Michael Kimbro – Program Manager, Shared Mobility Services 1 5/6/2025 AGENDA • PROGRAM UPDATE • COMMUNITY & STAKEHOLDER OUTREACH • DIRECTOR RULES 2 5/6/2025 TRIP DATA Changes to Micromobility program in April 2024 • Limiting devices citywide • Reducing devices downtown core • Changes to Customer Service Request reporting Total Trips Downtown Trips Total Trips per Day Downtown Trips per Day Total Available Vehicles Downtown Vehicles Total TVD* Downtown TVD* Customer Service Requests April 1, 2023 – March 31, 2024 April 1, 2024 – March 31, 2025 2,915,815 2,850,455 1,997,837 1,810,541 7,159 4,422 7,395 7,159 4,076 5,229 14000 12000 10000 8000 6000 4000 2000 0 4,086 2,280 Customer Service Requests April 2023 - March 2024 April 2024 - March 2025 1.21 1.1 1.36 1.79 3 5/6/2025 *Trips per Vehicle per Day COMMUNITY & STAKEHOLDER OUTREACH Community Feedback • Vision Zero Community Board • Mayors Committee for People with Disabilities • University of Texas Market Days • Community online survey • Micromobility Open House • Intercept surveys (Planned) Stakeholder Feedback • Multiple meetings with current vendors and TPW leadership • Ongoing monthly vendor meetings with staff • Multiple meetings with Vision Zero team Image from Micromobility Open House at Carver Library on March 24th 4 5/6/2025 COMMUNITY OUTREACH – SURVEY Key Takeaways • 54% do not ride because of safety concerns • 51% ride to Entertainment • 30% use to commute for work or school • 49% consider devices to be somewhat or very safe • 20% have experienced a crash on a shared device • 61% are concerned about blocked sidewalks • 51% concerned by dangerous rider behavior 5 5/6/2025 Recurring Themes • Need for more bicycle infrastructure • Protected bike lanes mentioned frequently • Poor road conditions and poor lighting • Lack of dedicated parking • Feeling that scooter design is dangerous • Need more helmet usage • Unsafe operation • More rider education • Strong support for CapMetro Bikeshare and desire for expansion COMMUNITY OUTREACH – SURVEY Summary of comments drivers.“ I think shared scooters are a good thing, but I do sometimes feel they are not safe to drive around due to vehicle “ ” They should have to be returned to established banks. The fact that they can be strewn anywhere is absurd - a safety hazard and an eyesore. They also should not be allowed on sidewalks or trails and that should be regulated. “ Considering the danger of riding a scooter I wish the city would ban them. The shared bikes are much safer. Scooters also create clutter on the sidewalk, and impede access… ” 6 5/6/2025 ” COMMUNITY OUTREACH – MICROMOBILITY PARKING Parking Takeaways • 46% of respondents were aware of parking boxes before taking survey • 28% of respondents have used a parking box • 54% did not feel it is clear where they are supposed to park properly and safely • 61% concerned with blocked sidewalks • 39% feel there is too much clutter Participants were asked to place a pin in locations where they would like to see parking boxes installed. 7 5/6/2025 DIRECTOR’S RULES REVISIONS Updated safety guidelines for device build and service Increased emphasis on equity Environmental protection measures Administrative efficiency Standardized reporting and accountability Consistent terminology 8 5/6/2025 DIRECTOR’S RULES REVISIONS Section 2 – Dockless Transportation Units • Defines Dockless Transportation Units • Outlines vehicle requirements and safety standards Section 3 - Equity • Defines equity requirements • Introduces data reporting requirements on equity programs Section 4 – Service Area and Fleet Size • Defines permitting amounts • Defines area of operation as City ROW and restricts operations in parks Section 5 – Modifications to Service and Fleet • Requires advance notice of changes to operations 9 5/6/2025 DIRECTOR’S RULES REVISIONS Section 6 – Safety • Requires crash and collision reporting in format determined by Director • Requires emergency management plan Section 7 – Unit Deployment & Infrastructure • Addresses street-only devices, in anticipation of possible future device types • Updated areas for deployment Section 8 – Operations and Customer Service • Clearer communications to the public • Access for City staff to test devices Section 9 – Privacy, Data-Reporting and Sharing • Consolidated reporting requirements • Added clarity on authorized third parties 10 5/6/2025 DIRECTOR’S RULES REVISIONS Section 10 – Insurance, Performance Bond & Fees • Modified requirements for more clarity Section 11 – Performance • Formalized evaluation process Section 12 – Violations & Penalties • Addresses waterways • Improved transparency and accountability 11 5/6/2025 PROPOSED TIMELINE FOR DIRECTOR’S RULES Milestone Public posting of director’s rules / Public comment period begins Public comment period ends (per City Code §1-2-5) Response to comments and summary posted Date/Timeframe May 5, 2025 Details City Clerk’s office June 4, 2025 July 3, 2025 All responses documented and reviewed Completes requirements of director rules process – includes final legal review before City clerk adoption Notice of rule adoption July 10, 2025 New director’s rules adopted 12 5/6/2025 Questions/Discussion Michael Kimbro – Program Manager, Shared Mobility Services 13 5/6/2025