Item 5. Presentation- Safety Performance — original pdf

Backup

FY 2027–2028 Public Safety Performance Overview Chief of Staff Wesley Hopkins, Austin Travis County EMS | Chief of Staff Lee Rogers, Austin Police Department | Chief of Staff Tom Vocke, Austin Fire Department Public Safety Commission | August 3, 2026 Agenda Topic: Austin Travis County Emergency Medical Services - Key Performance Indicators and Milestones Time: -- minutes Austin Police – Key Performance Indicators and Milestones -- minutes Austin Fire – Key Performance Indicators and Milestones --minutes Citywide Strategic Plan – Public Safety Measures and Milestones --minutes 2 Austin Travis County Emergency Medical Services Key Performance Indicators (KPIs) | Austin Travis County EMS July 2026 Key Performance Indicator Percent of potentially life-threatening responses in City of Austin (Priority 1) within 9 minutes and 59 seconds Percent of patients in cardiac arrest from cardiac causes delivered to an appropriate medical facility with a return of circulation Percent of 911 calls dispositioned without the use of a frontline MICU (Mobile Intensive Care Unit) ambulance Percent of opiate overdose patients receiving Narcan prior to EMS arrival FY24 Actual Result FY25 Actual Result FY26 Estimate FY26 Target FY27 Target FY28 Target 73.00 75.50 77.00 75.00 80.00 85.00 28.60 29.20 25.00 30.00 31.00 32.00 4.48 7.07 7.98 9.00 11.00 14.00 49.00 51.00 55.00 55.00 55.00 60.00 4 Key Milestones | Austin Travis County EMS July 2026 Key Milestone Target Completion Launch a real-time dispatch record correction and annotation system to improve data accuracy and operational reporting for authorized personnel Implement a comprehensive recruitment and onboarding strategy to improve hiring efficiency and retention for Field and Communications personnel Launch a comprehensive communication strategy designed to enhance internal staff engagement, strengthen stakeholder relationships, and build public trust Implement a data-driven, targeted tiered dispatch model across all service zones in the City of Austin and Travis County to optimize ambulance utilization, improve response coverage, reduce unnecessary transports, and inform future staffing and deployment decisions Implement sustainable alternative revenue strategies that fund innovative emergency and non- emergency response models-including community outreach, preventative care, and mental health services FY27 FY27 FY27 FY28 FY28 5 Austin Police Key Performance Indicators (KPIs) | Austin Police July 2026 Key Performance Indicator Number of minutes for police response for emergency and urgent violent crime calls FY24 Actual Result FY25 Actual Result FY26 Estimate FY26 Target FY27 Target FY28 Target 7.26 7.03 7.12 7.12 7.11 7.03 Percent change in violent crime incidents within designated priority hot spots Median time between uninitiated repeat contacts between police and identified high utilizers NA NA NA NA NA NA NA NA Establishing Baseline Establishing Baseline Establishing Baseline Establishing Baseline 7 Key Performance Indicators (KPIs) | Austin Police (Cont.) July 2026 Key Performance Indicator FY24 Actual Result FY25 Actual Result FY26 Estimate FY26 Target FY27 Target FY28 Target Percent of non-urgent calls into the 911 system 69.20 67.70 68.80 68.00 67.00 66.00 Average number of APD cadets enrolled in the Academy at the start of the cadet class 70.00 62.00 64.00 64.00 66.00 68.00 Leadership Academy completion rate for frontline supervisors NA NA NA NA Establishing Baseline Establishing Baseline 8 Key Milestones | Austin Police July 2026 Key Milestone Implement a comprehensive crime reduction plan that incorporates evidence-based crime science principles including Place Network Investigations, focused deterrence, and hot-spot policing Implement a Problem-Oriented Policing strategy to identify and address root causes of crime and to provide long-term practical solutions to chronic neighborhood-level issues Implement a multimedia campaign to improve service delivery through increased awareness of updated non-emergency and emergency services reporting and response protocols Implement a frontline supervisor leadership academy program for sworn employees to better equip supervisors as team leaders, with emphasis on communication, conflict resolution, stress management, emotional intelligence, ethical decision-making, and mentoring Target Completion FY27 FY27 FY27 FY27 9 Key Milestones | Austin Police (Cont.) July 2026 Key Milestone Implement the No Wrong Door collaborative to prioritize short and long-term supportive care solutions for individuals identified as high-utilizers of City, county, and private-sector mental and behavioral health services Implement a comprehensive recruitment strategy for sworn personnel that promotes the importance of all APD personnel to serve as recruiters and incorporates increased community engagement, a marketing plan, programming for youth/young adults, an auxiliary recruiter program, and formal performance metrics that effectively capture the plan's success Target Completion FY28 FY28 10 Austin Fire Key Performance Indicators (KPIs) | Austin Fire July 2026 Key Performance Indicator Percent of emergency incidents where amount of time between call receipt and arrival of AFD unit is 8 minutes or less FY24 Actual Result FY25 Actual Result FY26 Estimate FY26 Target FY27 Target FY28 Target 68.90 71.40 73.00 85.00 85.00 90.00 Percent of structure fires confined to room of origin 77.90 74.10 NA 75.00 75.00 78.00 Percent of customers satisfied with the quality of Austin Fire services 77.00 78.10 95.00 95.00 95.00 95.00 12 Key Performance Indicators (KPIs) | Austin Fire (Cont.) July 2026 Key Performance Indicator FY24 Actual Result FY25 Actual Result FY26 Estimate FY26 Target FY27 Target FY28 Target Number of free smoke alarms installed 917.00 923.00 800.00 1,200.00 1,200.00 1,250.00 Number of Structural Ignition Zone Evaluations (SIZE) conducted 68.00 657.00 332.20 NA 500.00 500.00 Average amount of operations overtime funds expended per pay period $608,000 $622,000 $665,116 NA $345,611 $345,611 13 Key Milestones | Austin Fire July 2026 Key Milestone Target Completion Attain candidate agency status with the Commission on Fire Accreditation International Implement the second stage of the multi-year plan to meet Polyflouroalkyl Substances reduction standards Implement a new shift schedule in Fire operations with firefighters working one day on, three days off, two days on, three days off Complete and submit all required documentation prior to final review by the Commission on Fire Accreditation International Implement the third stage of the multi-year plan to meet Polyflouroalkyl Substances reduction standards FY 27 FY27 FY27 FY28 FY28 14 Citywide Strategic Plan: Public Safety Strategic Priority | Public Safety Goal PS.1: Improve public safety by building meaningful relationships that create safe communities and a sense of shared responsibility. Measures FY24 Actual FY25 Actual FY26 Q1 Actual FY26 Q2 Actual FY26 Target FY27 Target ATCEMS: Percent of calls into the 911 system that are non-urgent compared to the number of total calls into 911 system APD: Percent of calls into the 911 system that are non-urgent compared to the number of total calls into 911 system AFD: Percent of calls into the 911 system that are non-urgent compared to the number of total calls into 911 system Percent annual decrease in crimes against persons citywide 3.45 9.04 20.00 20.00 28.00 35.00 69.20 67.60 69.30 69.30 67.00 66.00 27.00 28.70 34.60 38.40 27.00 26.00 1.60 1.70 -3.90 -2.70 -5.00 -5.00 16 Strategic Priority | Public Safety Goal PS.1: Improve public safety by building meaningful relationships that create safe communities and a sense of shared responsibility. Key Milestone Launch a multimedia campaign to create awareness of non-emergency and emergency services Launch the Neighborhood Peace Project (Actualizing Peace) in hotspot areas Target Completion FY27 FY27 17 Strategic Priority | Public Safety Goal PS.2: Ensure fair and equitable evidence-based delivery of public safety and court services Measures FY24 Actual FY25 Actual FY26 Q1 Actual FY26 Q2 Actual FY26 Target FY27 Target ATCEMS: Percent of responses that successfully meet predetermined standards (for response time and capability) for various incident types APD: Percent of responses that successfully meet predetermined standards (for response time and capability) for various incident types AFD: Percent of responses that successfully meet predetermined standards (for response time and capability) for various incident types 76.90 79.40 78.60 82.50 85.00 90.00 85.00 87.00 89.00 89.90 90.00 90.00 69.00 71.50 70.90 73.20 85.00 90.00 18 Strategic Priority | Public Safety (Cont.) Goal PS.2: Ensure fair and equitable evidence-based delivery of public safety and court services Measures FY24 Actual FY25 Actual FY26 Q1 Actual FY26 Q2 Actual FY26 Target FY27 Target Percent of specialty or alternative public safety dispositions that prevented subsequent utilization of the 911 system for the same complaint within the following 30 Days NA NA NA NA Sunsetting* Sunsetting* * Programmatic changes around the implementation of the No Wrong Door Initiative have shifted the City's approach to specialty and alternative public safety responses, making the measure no longer applicable. Development of a new performance measure is in progress. 19 Strategic Priority | Public Safety Goal PS.2: Ensure fair and equitable evidence-based delivery of public safety and court services Key Milestone Implement targeted improvement strategies informed by the response time compliance study to enhance operational efficiency and service delivery Develop a framework to identify, evaluate, and strengthen partnership opportunities that expand referral networks and enhance overall system effectiveness Target Completion FY27 FY27 20 Thank You!