KPIs for Commission — original pdf

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Goal KPI Measure Benchmark KPIS FOR MWBE ADVISORY COMMITTEE Increase number of certified firms Number of certified firms added number by category Net 100 new firms/year Number of certification applications approved annually Certification process timeframe Renewal process timeframe % of eligible firms recertifying each cycle (recertification/retention) Number of certified firms awarded a City contract number by category weeks/months to become certified, from inquiry to approval time to recertify retention of certified firms year to year, by category number, by category 450+ one month or less 90% Amount of SBE spend number of awards out of how many total cert firms % of all unique certified firms receiving a direct award or a subcontract each year number of awards out of how many total cert firms Increase oppportunities for certified firms % of new firms bidding within one year of cert % by category % of new firms receiving solicitations/GFE from primes % by category % of recently-certified firms receiving an award within 3rd cert cycle (three years) % by category % awarded to M/WBE & HUB certified firms, as a share of CofA procurement spend dollars awarded to cert firms out of total dollars % of new firms receiving awards via primes Amount of MBE/WBE spend Number of firms participating in Supportive Services Number of outreach events ASMBR participated in Number of referrals from Commission members Number of touches (posts and/or events attended) by Commission members Number of budget/process recommendations considered by Commission members % of City awards that were awarded with direct spend vs. sending solicitations dollars awarded to cert firms number by category number annually number annually, by category number annually number annually % by category Improve knowledge/understanding of certification programs across all stakeholders (procurement staff, firms, primes/corporate entities, supporting organizations, etc.) % of recently-certified firms receiving solicitations within 1st cert cycle (one year) % by category 90% 70% 30% 1,400 75 90% Number of commodity codes awarded to/utilized annually number and spend, by category Count of jobs and % of awards outside the solicitation/bidding process (DIR contracts, etc.) number and % spend, as a percentage of all Profile/contact information updates time since latest update annually Contact list engagement number of firms contacted, each engagement Notes/Ideas/Questions ~1,437 as of Jan 2026 Need to look at more than just construction category: contruction, commodities/goods, professional services, and non-professional services Now sending a post-certification survey New KPI Currently at 7 days or less Is 90% a reasonable retention goal? Current KPI New KPI What would be a reasonable benchmark? Current KPI What would be a reasonable benchmark? Is 90% a reasonable target? What are the mandatory outreach efforts required? Is reporting on outreach on GFE required? Is 70% a reasonable target? Are solicitations written/scaled so that smaller vendors are able to bid/repsond? Mentor/protégé initiatives--outline incentives to participate (on both sides); needs to be a building block, not a holding pattern Is 30% a reasonable target? What are the criteria for bid acceptance? Current KPI Incentives/disincentives for utilizing certified firms (and not just conducting GFE)? Need to look at request for qualification and request for proposal process (with an eye on not just meeting goals, but potentially incentivizing primes to exceed them, and/or to use newly certified firms) Current KPI New KPI 1,367 in 2025 New KPI 70 in 2025, up from 48 in 2024 Is 90% a reasonable target? Reliant to an extent on project managers in departments with content expertise; they will look at and question scopes of work; some industries/areas are challenge; will require some education and direction Trying to better understand the codes awarded overall vs. among MBE/WBE What (if any) are these exceptions? Are there repeat awardees?/Do we know the # of awards to 'new' firms?/Do we know # or % of dollars tied to contracts outside of ASMBR control/oversight? Share top 10-20 codes for City awards annually with certified firms (so they can update their profile to meet actual need); firms are notified based on their profile in SMBR. Small business event (August/September) What list are they using for initial contacts/outreach efforts to certified vendors? Direct contact via primes? Page 1 of 1