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Austin Public Library Strategic and Administrative Services Division (ASAS) Austin Public Library - ASAS Division Data and Strategic Planning Data and Strategic Planning Sales and Event Services Sales and Event Services Mentor/Tutor Program Mentor/Tutor Program Passport Services Passport Services I.D.E.A.L. I.D.E.A.L. Austin Public Library | October 27, 2025 Data & Strategic Planning Katherine Cantrell, Interim Chief Administrative Officer Austin Public Library | October 27 Data Management & System Improvement Reports State Accreditation Annual state and national surveys Training Track & Display Strategic Plan data City of Austin KPIs City of Austin Strategic Plan 3 APL Strategic Plan 01 02 03 04 05 Goal 1 Provide Community-Centric Programs and Services Goal 2 Design and Develop Spaces for Community Connections Goal 3 Foster Stakeholder Relationships Goal 4 Expand Library Access Goal 5 Engage Staff Sales & Events Services Josh Wilkinson, Special Events Manager Austin Public Library | October 27 Events Services Overview • Manage external rentals and co-sponsored events to generate revenue. • Support Library priorities: community programs, space development, and stakeholder engagement. • Generate $350,000+ annually in revenue to fund Library initiatives. • Ensure accessibility with a 50% discount for non-profits, educational institutions, and government agencies. Spaces SPECIAL EVENT CENTER (UP TO 450 GUESTS) ROOF GARDEN & INDOOR LIVING ROOM (UP TO 250 GUESTS) ART GALLERY (UP TO 175 GUESTS) DEMONSTRATION AREA (UP TO 80 GUESTS) OUTDOOR AMPHITHEATER (UP TO 25 GUESTS OR ADD ON SPACE) Operations Customer Service: • Event planning • Contracting & invoicing Vendor & Facilities Management • A/V • Catering • Security • Custodial Co-Sponsored Events Fee waivers for events aligning with Library & City priorities 7 Results & Alignment Economic & Community Contributions 200+ events annually, generating $350,000+ in revenue 15,000 - 22,000 visitors per year, many discovering Library services for the first time Aligning with Library’s Mission & Vision Equity & Inclusion: Providing accessible spaces for all community members. Education & Engagement: Hosting diverse events that introduce attendees to Library resources. Sustainability: Revenue reinvested to enhance Library programs and spaces. 8 Mentor/Tutor Program Odera Anyasinti, Administrator Austin Public Library | October 27 CITY OF AUSTIN MENTOR/TUTOR CITY OF AUSTIN MENTOR/TUTOR PROGRAM PROGRAM The City of Austin Mentor and Tutor Program allows City employees to volunteer in mentoring and tutoring roles with any of seven programs approved by the Austin Independent School District (AISD), for up to two hours per week during the workday with supervisor approval. Career Day and Guest Speaker Tutoring and Academic Support English Buddies: Help ESL students practice English Volunteer Opportunities Individual and Group Mentoring Community Events Reading Buddies: Read to an elementary aged student Community Partners 12 Expanding COA/AISD Collaboration  College Application Workshop Partners with AISD and I.D.E.A.L. to host an annual workshop supporting nearly 200 seniors with college applications, FAFSA completion, and scholarship opportunities.  AISD Summer Teacher Externship Collaborates with HRD and AISD to place teachers in City departments, offering hands- on experiences that connect classroom learning to real-world municipal careers.  AVID Career Speaker Series Engages City employees as classroom speakers across AISD, highlighting diverse career paths and inspiring students to consider public service and civic leadership. 13 Citywide School Supply Drive The Volunteer Program leads the Citywide School Supply Drive, bringing together employees and partners to equip Austin students with the essentials they need for a successful school year. 2025 Donation Totals 691 Backpacks 209 Boxes of school supplies At least 19 COA departments 14 Passport Services Nancie Mathis, Passport Services Supervisor Austin Public Library | October 27 Passport Services Overview Four Locations in the Austin Metro Area  Central Library  Ruiz Branch  Spicewood Springs Branch  Yarborough Branch Supporting a Wide Regional Community  Accept Over 14,700 Applications  Certified by the State Department 16 Serving Families Across Generations 17 Operations Multiple Library Locations for Easy Access Evening and weekend appointments Family-friendly service to accommodate parents and kids Support for bilingual customers and special cases Streamlined, community-focused experience in a welcoming environment Integration with Library Services Enhancing civic engagement and community trust Providing reliable government services in an accessible, inclusive space 18 Results and Alignment $620,000+ annual revenue supports APL’s operations. Self-sufficient program reducing reliance on tax dollars. Serving thousands of families and individuals annually. Direct alignment with APL’s Strategic Plan • Equitable access across Austin • Data-informed decision-making • Increased community engagement • Strong interagency partnerships • Staff development and innovation 19 Inclusion, Diversity, Equity, & Access in Libraries (IDEAL) Carmaleta McKinnis-Williams, IDEAL Program Manager Katrina Townsend, Library Branch Assistant Manager Austin Public Library | October 27 Austin Public Library IDEAL Goal Lift APL voices to co-create impactful policies, practices, programs, and services that embodies “Library for All”, rooted in humanity. 21 IDEAL Focus Areas Policies Programs & Services Collection Development Hiring & Retention IDEAL Efforts Digital Inclusion Library Fine Free Free Student Library Cards Enhanced Library Cards IDEAL Action Plans World Language Access Menstrual Equity Disability Advisory Council 22 Austin Public Library “Library for All” NORMALIZE OPERATIONALIZE HUMANIZE Director leadership Build an anti-racist, multi-cultural, cross-generational workplace Learning our history Listening sessions Leadership development IDEAL team Inclusive world language access efforts Foster intentional brave spaces Equity Managers Network Institutional partnerships Monthly EDI Team Lunch and Learn IDEAL Library Employee Orientation Austin Public Library University (APLU) IDEAL Course IDEAL Action Plans for branches IDEAL Surveys Community Healing Circles/ACC, City of Austin, Assoc. American Colleges & Universities- Truth Community Healing Transformation Institute, etc. 23 IDEAL Disability Advisory Council 24 APL IDEAL Current Endeavors KULTURE CITY AVA ReBokeh Sensory Support for Neurodivergent community Sensory bags are designed to provide items for children and adults Kulture City Provides (5) bags to each location that contains fidget tools, sensory dampening headphones, a communication card to describe feelings. Light reducing glasses, etc Empowering Deaf & Hearing-Impaired community with the best live captioning solution for any situation. Ava works independent of any other app. Does not need a meeting to get close caption to work Much more for on the go and in the moment Empowers visually impaired community to use library ReBokeh makes use of the camera on an iOS device and enables adjustments to contrast, brighten colors, etc. Can be used with iphone and iPads 25 Thank you! Austin Public Library - ASAS Division Katherine Cantrell Katherine Cantrell Josh Wilkinson Josh Wilkinson Odera Anyasinti Odera Anyasinti Nancie Mathis Nancie Mathis Carmaleta McKinnis-Williams, Katrina Townsend Carmaleta McKinnis-Williams, Katrina Townsend