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Nov-21 Dec-21 Jan-22 Nov-21 Dec-21 Jan-22 KEY PERFORMANCE METRICS FY 2022 TRENDS JAN 2022 P.1 Cardholders TOTAL CARDHOLDERS 419,491 416,872 413,767 NEW CARDHOLDERS 1,923 1,287 2,679 Nov-21 Dec-21 Jan-22 ACTIVE CARDHOLDERS 307,671 308,534 295,973 8,093 4,070 V IRT UAL LIBRARY E - CARD S Re sid e nt v N o n Re sid e nt Virtual Resident Virtual NonResident 8,130 4,148 8,280 4,294 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report 2/8/2022 9:34 PM N OV - 2 1 D EC- 2 1 JAN - 2 2  KEY PERFORMANCE METRICS FY 2022 TRENDS JAN 2022 P.2 Visitors VISITORS 106,057 93,874 97,470 110,000 105,000 100,000 95,000 90,000 85,000 Nov-21 Dec-21 Jan-22 Central Visitors 34,575 73,570 Branch Visitors 32,477 31,592 62,282 62,900 Nov-21 Dec-21 Jan-22 Nov-21 Dec-21 Jan-22 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report 2/8/2022 9:34 PM  KEY PERFORMANCE METRICS FY 2022 TRENDS JAN 2022 P.3 Circulation CIRCULAT ION PHYSICAL CIRCULATION VIRTUAL CIRCULATION 343,519 339,789 N O V - 2 1 287,458 222,013 D E C - 2 1 234,841 229,686 J A N - 2 2 VIRTUAL CIRCULATION BY AUDIENCE 185,382 195,915 207,138 26,032 26,098 27,703 Adult Items Youth Items Nov-21 Dec-21 Jan-22 Number of Unique Cardholders Placing Holds 22,900 16,830 20,082 Nov-21 Dec-21 Jan-22 Holds Placed Holds Filled 51,781 37,456 49,767 36,515 63,341 43,609 Nov-21 Dec-21 Jan-22 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report 2/8/2022 9:34 PM  KEY PERFORMANCE METRICS FY 2022 TRENDS JAN 2022 P.4 Desk v Express Check-Outs Desk v Express Past 3 Months DESK, 168,409 EXPRESS, 118,224 DESK,170,333 57% EXPRESS, 128,451 43% Nov-21 Dec-21 Jan-22 DESK, 187,743 EXPRESS, 124,895 CENTRAL LIBRARY DESK V EXPRESS CHECK-OUTS EXPRESS DESK 34,249 23,435 29,847 21,347 31,272 22,824 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report 2/8/2022 9:34 PM Nov-21 Dec-21 Jan-22  KEY PERFORMANCE METRICS FY 2022 TRENDS JAN 2022 P.5 Technology WEBSITE HITS 1,802,291 1,585,016 1,609,222 WIFI CONNECTIONS 22,063 22,268 20,075 Nov-21 Dec-21 Jan-22 Activity level is impacted due to COVID safety protocols and facility projects. Nov-21 Dec-21 Jan-22 System Central Library Computer Sessions Computer Sessions 11,823 11,171 10,073 4,641 4,524 Branch Computer Sessions 5,007 5,432 6,647 6,816 Nov-21 Dec-21 Jan-22 Nov-21 Dec-21 Jan-22 Nov-21 Dec-21 Jan-22 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report 2/8/2022 9:34 PM  KEY PERFORMANCE METRICS FY 2022 TRENDS JAN 2022 P.6 Live Programs by Audience JAN 2022 Programs Attendees 35 4 Adult/Family Teen 1 1 0 0 Children Does not include Outreach, Unadvertised, or Self-directed. Programs Community Services Outreach Events 12 10 2 Nov-21 Dec-21 Jan-22 Collections C O L L E C T I O N S S I Z E T O - D AT E 2 0 2 2 Physical Collection Size Virtual Collection Size 3,000,000 2,413,512 2,214,756 881,748 1,196,297 934,438 934,434 2,000,000 1,000,000 - EOY 2020 EOY 2021 To-Date 2022 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report 2/8/2022 9:34 PM  KEY PERFORMANCE METRICS FY 2022 TRENDS JAN 2022 P.7 Volunteers Contact: Emi Johnson, Business Process Consultant Monthly Activity Report 2/8/2022 9:34 PM https://independentsector.org/resource/vovt_state_2021/