statistics dashboard — original pdf

Backup

KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.1 Cardholders TOTAL CARDHOLDERS 496,754 413,767 416,872 Oct-21 Nov-21 Dec-21 NEW CARDHOLDERS ACTIVE CARDHOLDERS 2,582 1,923 1,287 229,614 307,671 308,534 Oct-21 Nov-21 Dec-21 Oct-21 Nov-21 Dec-21 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.2 Visitors VISITORS 106,057 76,914 93,874 Oct-21 Nov-21 Dec-21 Central Visitors 32,477 31,592 Branch Visitors 73,570 60,954 62,282 15,960 Oct-21 Nov-21 Dec-21 Oct-21 Nov-21 Dec-21 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.3 Circulation PHYSICAL CIRCULATION BY ITEM TYPE FY 2022 Oct-21 Nov-21 Dec-21 CIRCULAT ION PHYSICAL CIRCULATION VIRTUAL CIRCULATION 358,056 337,722 343,519 339,789 287,458 222,013 O C T - 2 1 N O V - 2 1 D E C - 2 1 Children Book Adult Book Teen Book Oct-21 172,918 117,106 Nov-21 172,303 106,850 Dec-21 144,723 87,018 15,109 14,205 12,658 Adult Video 27,857 24,678 22,185 Children Video Teen Video 7,860 7,240 6,583 746 652 670 Adult Music 8,899 9,123 7,346 Children Music Adult AudioBook Children AudioBook Teen AudioBook Hotspots Laptops 455 421 311 2,740 3,853 2,236 3,609 3,535 2,925 271 155 100 180 238 118 315 305 356 VIRTUAL MATERIALS E-CIRCULATION BY ITEM TYPE Oct-21 Nov-21 Dec-21 CIRC_EBOOK CIRC_EAUDIO CIRC_EVIDEO CIRC_EMUSIC CIRC_EPER Oct-21 Nov-21 120,130 117,682 82,267 81,999 4,088 4,171 854 802 7,164 6,795 Dec-21 84,806 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22 124,023 3,867 7,727 1,590  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.4 Desk v Express Check-Outs Desk v Express Past 3 Months DESK, 187,743 EXPRESS, 124,895 DESK, 171,954 EXPRESS, 136,362 Oct-21 Nov-21 Dec-21 DESK,168,409 58% EXPRESS, 118,224 41% See December’s Special Report for Desk v Express for branch libraries. Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.5 Technology WEBSITE HITS 1,585,016 1,609,222 1,554,254 WIFI CONNECTIONS 23,454 22,063 22,268 Oct-21 Nov-21 Dec-21 Oct-21 Nov-21 Dec-21 Note: Activity level is impacted due to COVID safety protocols and facility projects. We have reduced number of public computers, reduced public service hours, and several branch libraries temporarily closed for facility refresh. System Computer Sessions Central Computer Sessions 5,339 12,400 10,073 11,171 4,641 4,524 Branch Computer Sessions 7,061 5,432 6,647 Oct-21 Nov-21 Dec-21 Oct-21 Nov-21 Dec-21 Oct-21 Nov-21 Dec-21 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.6 Programs Collections Community Services Outreach Tabling Events 12 10 3 Live Programs for the Past 3 Months 28 41 15 Oct-21 Nov-21 Dec-21 Oct-21 Nov-21 Dec-21 Does not include Outreach, Unadvertised, or Self-directed. 2,413,512 CO L L E C T I O N S S I Z E TO - DAT E Physical Collection Size Virtual Collection Size 881,748 1,196,297 934,438 1,117,450 934,432 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22 EOY 2020 EOY 2021 To-Date 2022  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.7 Hotspot Users Mobile Hotspot Users Dec 2021 83 Number of Users Dec-21 Number of Checkouts, or Renewals Dec-21 24 4 3 6 4 4 3 12 11 12 12 25 17 3 3 2 2 5 3 2 2 6 6 1 1 1 1 1 1 4 4 3 3 3 3 8 6 ACB ACE AHO ALW AMI AMR ANV AOK AOQ APH ARZ ASE ASJ ASR ATB ATO AWK AWP AYB 90 80 70 60 50 40 30 20 10 0 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.8 Holds Users The number of unique cardholders picking up Holds daily by Library. Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.9 Computer Users by Day and Time  Each branch can request different settings for their public computers.  Users can have unlimited log ins and time per day. Library cards/computer accounts can be restricted to certain computers.  Computer Session counts are not unique. We can provide the Total Number of people who logged in during a time period.  Guest passes can be used multiple times on the same day. They are valid for only 1 day. Public Computer Sessions across the System by Day of Week and Hour 12/1/2021 - 12/31/2021, View by Hour by Weekday Wednesday Thursday Hour - Time 9:00 AM 10:00 AM 11:00 AM 12:00 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM Monday 2 34 85 194 258 307 337 309 259 182 275 Tuesday 2 49 83 190 266 240 289 269 201 144 287 See the visual below. 95 172 196 242 258 329 304 389 1 Friday 3 85 142 154 203 170 219 201 297 Saturday 1 39 90 108 100 103 113 120 213 138 251 243 283 331 393 382 541 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.10 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.11 Computer Wait Time by Day and Time The wait time for current computer capacity is short (shown as portions of a minute). Computer Wait Time by Month, Day, Day of Week, and Hour 12/1/2021-12/31/2021, View by Hour by Weekday Hour - Time Monday Tuesday Wednesday Thursday Friday Saturday 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 0 0 0 0 0.02 0.07 0.02 0.22 0.1 0.4 0.02 0 0 0 0 0 0 0.03 0.02 0.35 0.02 0.68 0.07 0 0 0.08 0.03 0.17 0 0.17 0 0 0.03 0.42 0.07 0.1 0.35 0.35 0.65 0 0.03 0.37 0.08 0 0 0.05 0.3 0 0.05 0 0 0 0 0 0.32 0.03 0.05 Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22  KEY PERFORMANCE METRICS FY 2022 TRENDS DEC 2021 P.12 Computer Wait Time by Library The “maximum” wait time may reflect one or two instances where a user waited for a significant time. The total is for the full month of December. Each branch can request different settings for their public computers. Contact: Emi Johnson, Business Process Consultant Monthly Activity Report v.1/8/22