March - May 2021 trends — original pdf

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LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS MAR 2021 – MAY 2021 P.1 TOTAL CARDHOLDERS 686,472 684,852 APR MAY 52,080 55,958 684,039 MAR 45,041 60,000 50,000 40,000 TOTAL VIRTUAL eCARDS Virtual Resident Virtual NonResident ACTIVE CARDHOLDERS *some type of activity on the card in last 3 years 7,744 3,367 7,851 3,491 7,913 3,576 9,000 6,000 3,000 - MAR APR MAY MAR APR MAY v.6/10/21 E. Johnson, Business Process Monthly System Activity Report  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS MAR 2021 – MAY 2021 P.2 NEW CARDS ISSUED MAR APR MAY 1240 650 565 1800 1600 1400 1200 1000 800 600 400 200 0 New Adult Resident New Youth Resident 11 11 22 New Adult Non- Resident 200 46 39 0 0 2 160 128 130 75 99 75 New Youth Non- Resident New Virtual Cards (Adult/Youth) New Virtual Non- Resident Cards (Adult only) New_All_Cards NUMBER OF CURBSIDE CARDHOLDERS NUMBER OF HOLD ITEMS PICKED UP IN-LIBRARY (LIMITED 25% CAPACITY 64,974 29,116 61,080 27,319 MAR APR 52,738 35,401 22,295 MAY v.6/10/21 E. Johnson, Business Process Monthly System Activity Report 1682 957 854  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS MAR 2021 – MAY 2021 P.3 LIVE VIRTUAL PROGRAMS 55 80 46 MAR APR Does not include Outreach, Unadvertised, or Self-directed. MAY With 9 incredible community and city partners, 2,000 of our young neighbors received book bags filled with engaging activities. 100 + people joined the author talk with Raul the Third! LIVE VIRTUAL PROGRAMS BY AUDIENCE MAY 2021 Programs Attendees 469 105 16 Adult/Family 18 2 Teen 28 Children Does not include Outreach, Unadvertised, or Self-directed. v.6/10/21 E. Johnson, Business Process Monthly System Activity Report  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS MAR 2021 – MAY 2021 P.4 LIBRARY WEBSITE HITS WIFI CONNECTIONS 1,504,243 9,345 9,190 13,560 1,446,860 1,401,996 MAR APR MAY MAR APR MAY Hotspots Kits Loaned to Partners Organization Austin ISD Austin Voices Housing Authority of the City of Austin Parks and Recreation Department Mobility Department Project Connect Refugee Services of Texas 5 Asian’s Volunteer Association Hotspot Kits 1 14 60 13 6 74 3 3,330 Computer Sessions May 10-May 31 Central 1,547 Manchaca Road 383 Ruiz 276 v.6/10/21 E. Johnson, Business Process Monthly System Activity Report  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS MAR 2021 – MAY 2021 P.5 Non-Resident Customers 519 Active Non-Resident (NR) customers 663 Active TexShare customers The home library for most NR residents are: o Milwood (47 NR + 88 TexShare) o Hampton at Oak Hill (75 NR +135 TexShare) o Spicewood Springs (82 NR + 167 TexShare) o Central (124 NR + 106 TexShare) v.6/10/21 E. Johnson, Business Process Monthly System Activity Report 120,000 100,000 80,000 60,000 40,000 20,000 0 ≈ LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS MAR 2021 – MAY 2021 P.6 PHYSICAL CIRCULATION BY ITEM TYPE MAR APR MAY Children Book 69,847 82,293 102,073 MAR APR MAY Adult Book Teen Book Adult Video Teen Video Adult Music Children Music Adult AudioBook Children AudioBook Teen AudioBook Hotspots 48,607 56,405 63,775 6,878 7,462 8,986 11,719 13,268 16,113 392 448 455 3,476 4,310 6,091 95 129 180 1,289 1,490 1,689 343 513 1,204 96 120 126 89 79 94 Children Video 1,954 2,135 3,586 CO L L E C T I O N S S I Z E A N N UA L T R E N D S Physical Collection Size Virtual Collection Size 865,875 1,041,403 864,951 1,198,954 1,174,102 881,748 929,001 PEAK CHECK-OUT HOURS Checkouts peak at most branches around 12 noon to 3:00 PM. Windsor Park saw peaks from 3:00 PM to around 5:00 PM. Yarborough had a steady flow from 10:00 AM to around 5:00 PM, averaging ≈ 373 checkouts each hour. EOY 2018 EOY 2019 v.6/10/21 E. Johnson, Business Process Monthly System Activity Report EOY 2020 YTD 2021  LIBRARY PERFORMANCE INDICATORS FY 2021 TRENDS MAR 2021 – MAY 2021 P.7 Unique Cardholders Picking Up Holds Number of Hold Items Picked Up Unique Cardholders Picking Up Holds 843 2494 Number of Hold Items Picked Up 1911 5810 0 0 0 0 0 0 1977 2992 2836 3389 1689 4699 7306 6688 8172 3594 0 0 520 1341 0 0 31 3361 59 8030 0 0 0 0 0 0 0 0 1704 459 4001 1068 ACB ACE ACP AHO ALW AMI AMR ANV AOK AOQ APH ARZ ASE ASJ ASR ATB ATO AUH AWK AWP AYB HOLDS PLACED MAY 2021 Unique Cardholders Placing Holds Number of Items Placed on Hold HOLDS PICKED-UP MAY 2021 10000 8000 6000 4000 2000 0 10,000 8,000 6,000 4,000 2,000 0 ACB ACE ACP AHO ALW AMI AMR ANV AOK AOQ APH ARZ ASE ASJ ASR ATB ATO AUH AWK AWP AYB Unique Cardholders Placing Holds 328 2,210 75 406 203 977 958 1,011 1,685 708 260 251 704 118 114 567 850 Number of Items Placed on Hold 1,352 8,908 289 1,826 954 5,129 4,6415,039 8,850 3,529 1,503 1,146 542 514 9,244 368 3,334 687 517 2,467 4,063 105 1,729 97 96 v.6/10/21 E. Johnson, Business Process Monthly System Activity Report