Item 3: Creative Reset Phase II Presentation — original pdf

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The Creative Reset Phase II Reimagining Austin’s Cultural Facilities and Museums Arts, Culture, Music, and Entertainment July 2026 Why Now? Austin Has Changed. Our Cultural System Must Change With It. ▪ Austin's population continues to grow and diversify. ▪ Community expectations have shifted from simply preserving facilities to actively programming and activating them. ▪ Residents expect welcoming, accessible, vibrant public spaces that are open, responsive, and community-centered. ▪ The Creative Reset presented an opportunity to rethink how our facilities operate, not just maintain the status quo. Emma S Barrientos Mexican American Cultural Center 2 Our Community Spaces Cultural Centers and Entertainment Complex Millennium Youth Entertainment Complex African American Cultural & Heritage Facility + Dedrick Hamilton House Asian American Resource Center Connelly-Yerwood “Pink” House Emma S Barrientos Mexican American Cultural Center George Washington Carver Museum, Cultural + Genealogy Center Museums and Art Center Montopolis Negro School Zilker Hillside Theater Dougherty Arts Center Elisabet Ney Museum UMLAUF Sculpture Garden & Museum Susanna Dickinson Museum O. Henry Museum Old Bakery & Emporium 23rd Street Renaissance Artist Market 3 Our Approach The Creative Reset Phase II Reimagining Austin’s Cultural Facilities and Museums Beverly Sheffield Hillside Theater Our Approach We designed this process around listening. Community Engagement Internal Assessment Staff Visioning Site Identity Exercise Operational Review Recommendations Implementation Plan Evaluation 5 Nearly a year of engagement ensured that our recommendations reflect both community priorities and operational realities. Elisabeth Ney Museum 6 Community: What We Heard The Creative Reset Phase II Reimagining Austin’s Cultural Facilities and Museums ACME Creative Reset Engagement Community: What We Heard Activate our facilities More activity, more energy, more opportunities. Expand partnerships Collaborate with artists, nonprofits, schools, and community organizations. Improve customer experience Create welcoming, consistent, easy-to-access spaces. Reduce barriers Simplify processes and increase accessibility. Celebrate each site's unique identity Honor history while creating new opportunities. Brush Square Pun-Off Event 8 Staff: What We Learned The Creative Reset Phase II Reimagining Austin’s Cultural Facilities and Museums Dougherty Arts Center Staff: What We Learned ▪ Staff are passionate and deeply committed to serving the community. ▪ Operational processes vary significantly across facilities. ▪ Administrative responsibilities often limit time available for programming and community engagement. ▪ Greater collaboration, shared services, and consistent expectations can improve efficiency while preserving each site's unique identity. ▪ Our facilities are aging. Staff Engagement Event 10 Our New Operating Model The Creative Reset Phase II Reimagining Austin’s Cultural Facilities and Museums Old Bakery & Emporium Our New Operating Model One ACME Operational Excellence Framework Community First This framework becomes the foundation for how ACME operates moving forward. One ACME Data- Infromed Decisions Activation & Partnerships Customer Experience Operational Excellence 12 Our Implementation Priorities The Creative Reset Phase II Reimagining Austin’s Cultural Facilities and Museums Carver Museum, Cultural & Genealogy Center Our Implementation Priorities: FY 2026 From Community Feedback to Action ▪ Workforce Alignment ▪ Annual Activation Initiative ▪ Partnerships and Collaborations Strategy ▪ Leadership Accountability ▪ Strategic Facility Initiatives O. Henry Museum 14 Our Implementation Priorities: FY 2027 From Community Feedback to Action ▪ Expand and Standardize Hours of Operation ▪ One Stop Shop Team ▪ Customer Experience Standards ▪ Performance Management and Data Dashboard UMLAUF Museum 15 How We will Measure Success The Creative Reset Phase II Reimagining Austin’s Cultural Facilities and Museums African American Cultural & Heritage Facility How We Will Measure Success Success Will Be Measured by Outcomes, Not Activity. ▪ Facility Utilization ▪ Community Partnerships ▪ Programs & Activations ▪ Customer Satisfaction ▪ Financial Performance ▪ Operational Efficiency ▪ Attendance Connelly-Yerwood “Pink” House 17 Looking Ahead The Creative Reset Phase II Reimagining Austin’s Cultural Facilities and Museums Asian American Resource Center The Creative Reset Doesn't End Here, It Begins Here. ▪ Present at Commissions and meet with Key Partners ▪ Complete the Final Phase II Report ▪ Implement the One ACME Operational Excellence Framework. ▪ Launch Phase II operational improvements. ▪ Continue engaging the community. ▪ Monitor performance and adjust as we learn. ▪ Reimagine Austin's cultural spaces for future generations. 19