Electric Utility CommissionApril 15, 2024

Item 10_Medically Vulnerable Program Briefing — original pdf

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Item 10 Medically Vulnerable Registry Gerardo ‘Jerry’ Galvan Vice President, Customer Care Services April 15, 2024 © Austin Energy Medically Vulnerable Registry For customers with life support equipment or a certified critical or serious illness • Austin Offers More • Program Improvements • Certification frequency • Ease of application Medically Vulnerable Registry Benefits Emergency Plans Help creating emergency back-up plans, including designated emergency contact Case Management Help customers with one-on-one case management Notifications Advanced notification of planned power outages 1 4 2 5 Marked Meter Purple seal on meter to coordinate maintenance work Wellness Checks Emergency communications and wellness checks Social Services Referrals to social service providers 3 6 3 Medically Vulnerable Registry Current State Life Support Critical Illness Serious Illness Annual Recertification Resident’s life support system, registered with and approved by the City, requires uninterrupted electric or water service. Annual Recertification Resident treated by a physician for paraplegia, hemiplegia, quadriplegia, Multiple Sclerosis or Scleroderma. Medical condition requires heating or air conditioning. 60-Day Recertification Resident treated by a physician for a disease or ailment impacted by changes in temperature. City Ordinance(s) 15-9-23 – MEDICALLY VULNERABLE RESIDENTS – No guarantee of uninterrupted power 4 Medically Vulnerable Registry Future State Reduced Renewal Frequency Life Support Current Annual recertification Improvements Lifetime, with annual check-ins Critical Illness Serious Illness Annual recertification 5-year certification, annual check-ins 60-day recertification Annual recertification Expand Providers Who Can Certify Life Support, Critical & Serious Illness Current Licensed physician Improvements Doctors, physician assistants, most licensed nurses, clinical social workers Application and Recertification Enrollment Current Manual process Improvements Online portal and application 5 Next Steps Council Consideration (May 2) Secure online application (September 30) Continue advertising & outreach Pilot outreach to medical providers as resource experts (in progress) 6 ©Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and may be trademarks of their respective owners.