Agenda Item 2a: Briefing from CTM — original pdf

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CTM Briefing to CTTC Chris Stewart, Chief Information Officer July 14, 2021 Organizational Updates Deputy CIO Recruitment • Public Safety – Apply by July 16th, 2021 • Enterprise Infrastructure – Apply by July 30th, 2021 • Enterprise Applications – Apply by August 7th, 2021 Strategic Direction • Role of the Chief Information Officer • Updated Vision and Mission • New Governance Model 7/20/2021 2 IT Security Security Operations Manager Recruitment • Candidate selection under way • Will manage small team of operational IT Security Consultants Cyber Security Strengthening and Awareness • ISO completed 2021 InfoSec Security training for COA • CTM addressing needs from ISO • MFA and EDR • Secure and safe backups 7/20/2021 3 Infrastructure Network • Network modernization • Critical node generators Security • Log aggregation enhancements • FTP migrations • Cloud foundations for AWS and Azure • Identity Access Management Audio Visual • City Hall video switching upgrades • Piloting video conferencing solutions • Unified Endpoint Management Telephony • PBX to system-based telephony 7/20/2021 4 Applications / PMO / BRM Permitting • Replacing the AB+C Portal with a modern platform and improved user design • Major upgrade of Amanda Back Office GIS • ArcGIS Pro and Online to 2,500 users • Geospatial Cloud Strategy • Improving addressing customer journey Asset Management • Projects to implement or improve work order management in process for PARD, ACC, APL, WPD, and PWD Project Management • Manager recruitment Business Relationship Mgmt • Manager recruitment • Addition of Safety BRM • Enriching enterprise street network • Focus on business value from CTM 7/20/2021 5 Digital Services Accessibility and Usability • Partnership between CTM, CPIO, and Online Services and Forms • Audit and digitization of more than 700 the ADA Office PDF forms • Focus on making the COA website AA • Reduce the need for residents to come compliant per Web Content Accessibility Guidelines (WCAG) • Translation as a Service RFP Austintexas.gov • Recently upgraded from Drupal 8 to 9 with nearly no service interruption • Continue enhancing features, security and stability of the COA website in person to perform a City service Digital Asset Management • RFP for a cloud-based DAM platform that will securely store and serve digital assets in an organized and easily accessible manner • This centralized approach will improve efficiencies and costs in creating, locating, and storing digital assets 7/20/2021 6 Public Safety Reimagination • Working with APD and Police Monitor Accomplishments • EDR for 6,600 devices on decoupling efforts • Supporting new departments and employee moves Agency Solutions • Computer Aided Dispatch RFI • Records Management System RFP • CAD to CAD for AFD to Williamson County for enhanced mutual aide • Technicenter APD network upgrade • Major CAD upgrade • Major RMS upgrade • Working towards full radio encryption for all agencies 7/20/2021 7 Thank you Chris Stewart, Chief Information Officer July 14, 2021