Item 4- CMTA_Commissioner_Agenda_Slide (1) — original pdf

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A G E N D A I T E M — C A P I T A L M E T R O ( C M T A ) Cap Metro Bus Stop Infrastructure: Accountability & Equity Gap Analysis 25 high-demand stops · 5 council districts · Austin 311 records FY2022–2026 Ameritech Consulting Group Tiffany Moore · May 2026 M I S S I N G S H E LT E R 80% T I C K E T S U N R E S O LV E D 77.4% A D A - R E L AT E D C O M P L A I N T S 342 of high-priority stops have no shelter — riders exposed at Austin's busiest boarding locations 1,104 of 1,427 service tickets remain open — with zero confirmed repairs from either agency ADA-flagged records in baseline window; 83–84% unresolved annually & 30.9M rider-exposure-days during active disrepair 311 + amenity audit 311 complaint records ADA violation dataset T O P 5 H I G H E S T- R I S K S T O P S I S S U E AT T R I B U T I O N B Y A G E N C Y 1 1609 Lavaca / 17th St (Midblock) 142 tickets · 19 safety Capital Metro (CMTA) 2 Guadalupe / 16th Street 3 Lavaca / 4th Street 4 Guadalupe / W. 21st Street 5 UT Dean Keeton Station (NB) All 5 stops: missing shelter & bench · 3+ years undocumented disrepair 138 tickets · score 99.4 City of Austin Other / Unattributed 135 tickets · 12 safety 112 tickets · 13 safety 98 tickets · 13 safety Problems span both agencies — requiring joint corrective action, not single-agency response. All 5 analyzed council districts receive an overall grade of F on response rate, ticket age, amenity gap, and tickets per stop. ZERO CAPITAL PLAN ON RECORD No stop appears in any City CIP memo, CapMetro CFO report, or audit plan. Zero budget allocation confirmed across 39 agency documents reviewed. 82.6% 12.4% 5.0% Data sources: Austin 311 Open Records (1.25M records, FY2022–Apr 2026) · GTFS trip counts · City CIP memos · CapMetro CFO Report · ADA complaint records · Stop amenity Ameritech Consulting Group · tiffany@a-techconsulting.com · a-