Austin Energy Low Income Customer AdvocatesMarch 19, 2014

Agenda — original pdf

Thumbnail of the first page of the PDF
Page 1 of None page

Austin Energy Low Income Consumer Advocate Working Group March 19, 2014 9:30 am – 12:30 pm Town Lake Center, Assembly Room 100 Agenda Goal: To understand the current rules and to develop a sustainable set of recommended rules for: • Revising deferred payment plans and service disconnections, • Developing an arrearage management plan, and, • Revising appropriate customer service practices. Meeting Objectives 1. Review existing Payment Arrangement (PA) policies and targeted groups 2. Review Austin Energy’s programs that assist low-income and special needs groups 3. Develop recommended revised PA policies for low-income and targeted groups 9:15 AM Gathering and Sign-In 9:30 AM Welcome, Objectives and Agenda Ground Rules and Updates March 28th, 9:30 a.m. – 12:30 p.m. Updated PA Data Set Deferred Payment Arrangement Matrix • Purpose of Payment Arrangements • Existing Programs to Assist Targeted Groups 10:00 AM Draft Revised Policies – Deferred Payment Plans Wrap-up and Next Steps 12:30 PM Adjourn Thank you for your participation today.