Payment Arrangement Worksheet — original pdf

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Austin Energy Low Income Consumer Advocates-Payment Arrangement Design Policy WorksheetTarget PopulationEligibilityLength of TermNumber of PA's AllowedDown Payment$ Amount ThresholdDeposit on PAPA DisqualificationCurrent AE Program ExistsAll ResidentialAll ResidentialUp to 8 months (CSR)Up to 12 months (Supervisors)Up to 36 months (Customer Assistance Team)Unlimited-as long as the account is brought to 0 balance before the account becomes eligible againYes - 50% down exceptions approved by SupervisorsNoneNOMeter TamperingPrevious PA BrokenDisconnection for Non-PaymentField Activity Scheduled for Non-PaymentReturned Payment on Account1-Discount Program2-Emergency AssistanceLow IncomeRegular ResidentialCritically IllElderlyHouseholds w/ young childrenLow IncomeRegular ResidentialCritically IllElderlyHouseholds w/ young children24 months regular residential$48 maximum for discount participants (any length of term possible)3 Payment Arrangements4th Payment Arrangement for any customer identifying a "Bona Fide" Reason *NONoneNot DeterminedNot Determined1-Discount Program2-Emergency AssistanceElderly1-Discount Program2-Emergency Assistance3-Education4-Weatherization5-New Collections Template (in progress)Low Income1-Discount Program2-Emergency Assistance3-Education4-WeatherizationHomelessness1-HACA Agreement2-Travis County 3- Emergency Assistance Young Children in Households1-Discount Program2-Emergency Assistance3-Education4-WeatherizationCritically Ill1-Discount Program2-Medically Vulnerable Program3-Emergency Assistance*Bona Fide Reasons= serious illness or injury by account holder or household member; loss of employment; economic loss due to natural disaster; domestic violence against the customer; a commitment by an independent program to assist customer with paymentAdvocacy Group RecommendsAdvocacy Group RecommendsAustin Energy Regular PolicyCouncil Mandated Current PolicyAdvocacy Group RecommendsAdvocacy Group RecommendsAdvocacy Group RecommendsThe PURPOSE of a Payment Arrangement (PA) is a short term payment option for households that are having a temporary crisis; PAs provide several months to pay off overdue utility bills in equal installments.