AE Consumer Advocates Working Group May 13, 2014 1:00 pm – 3:00 pm Town Lake Center, Assembly Room 100 Agenda Goal: To understand the current rules and to develop a sustainable set of recommended rules for: • Revising deferred payment plans and service disconnections • Developing an arrearage management plan, and, • Revising appropriate customer service practices. Meeting Objectives 1. Review group Ground Rules and protocols for interaction; 2. Finalize Arrearage Management Program recommendations; and, 3. Consider additional Payment Arrangement recommendations (Recommendations for Consideration by the Customer Assistance Advocacy Group). 12:45 PM Gathering and Sign-In 1:00 PM Welcome, Objectives and Agenda Ground Rules and Updates Discussion of Arrearage Management Program Discussion of Additional PA Recommendations for Consideration Wrap-up and Next Steps 3:00 PM Adjourn Thank you for your participation today.
City of Austin UtilitiesArrearage Program DesignDiscount ParticipantsAny Active Residential Customer Who Has Had Service with AE from June 2011 to June 2013EligibilityEnrolled or waitlisted on the discount programActive residential customer who had service with AE from June 2011 to June 2013BenefitsImmediate incentive towards debt (match/credits begin month 1 of program) will be able to tap into AE resources (education class, weatherization) Immediate incentive towards debt (match/credits begin month 1 of program) will be able to tap into AE resources (education class, weatherization) How to ApplyAlready in place Already in place Length of ProgramDetermined by amount of debt; $1,750-$3,000 = 12 months $3,001-$6,000 = 24 months $6,001+ = 36 months Determined by amount of debt; $1,750-$3,000 = 12 months $3,001-$6,000 = 24 months $6,001+ = 36 months Down payment RequirementNot requiredNot requiredPayment Amount %20%/80%, 30%/70%, 40%/60% 40%/60%, 30%70%, 20%/80%Removal from Program2 strikes rule 30 day no contact = strike Default payment = strike NSF = strike Customer can participate in the program twice in a lifetime regardless of the outcome of previous program enrollment2 strikes rule 30 day no contact = strike Default payment = strike NSF = strike Customer can participate in the program twice in a lifetime regardless of the outcome of previous program enrollmentAdministrationAustin EnergyAustin EnergyTBD
