Agenda — original pdf

Agenda

AE Consumer Advocates Working Group May 13, 2014 1:00 pm – 3:00 pm Town Lake Center, Assembly Room 100 Agenda Goal: To understand the current rules and to develop a sustainable set of recommended rules for: • Revising deferred payment plans and service disconnections • Developing an arrearage management plan, and, • Revising appropriate customer service practices. Meeting Objectives 1. Review group Ground Rules and protocols for interaction; 2. Finalize Arrearage Management Program recommendations; and, 3. Consider additional Payment Arrangement recommendations (Recommendations for Consideration by the Customer Assistance Advocacy Group). 12:45 PM Gathering and Sign-In 1:00 PM Welcome, Objectives and Agenda Ground Rules and Updates Discussion of Arrearage Management Program Discussion of Additional PA Recommendations for Consideration Wrap-up and Next Steps 3:00 PM Adjourn Thank you for your participation today.