Item 3: Hope Clinic Presentation — original pdf

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hopeclinicaustin.org hopeclinicaustin.org Hope Clinic Basics ● Completely free primary healthcare for medically underserved neighbors in Central Texas. ● 15+ years of dedicated service to resettled refugees and other marginalized groups. We are a trusted partner within their communities. ● Staff and volunteers are expected to uphold a culture that delivers not only exceptional clinical quality but also genuine compassion. ● The heart of our model is dedicated volunteers including providers, nurses, pharmacists, medical assistants, phlebotomists, and administrators who generously give their time, helping us to keep costs low. hopeclinicaustin.org What Barriers To Care Do Patients Face? hopeclinicaustin.org Services Provided The care is always FREE Lab work Imaging Flu vaccinations Primary care for common illnesses Preventative care ● ● ● Chronic disease management ● Many prescription & OTC medications ● ● ● ● Well-woman exams + family planning options ● Medical and social services case management ● ● At-Home Medical supplies ● Nutrition education Physical therapy ● Eye exams (through partners) ● School physicals for sports only hopeclinicaustin.org Patients are encouraged to donate $10, but no one is ever turned away for inability to donate. Hope Clinic Impact 2023 2024 2025 ● 1295 Encounters ● 1358 Encounters ● 499 Distinct Patients ● 558 Distinct Patients ● 2543 Medications ● 3024 Medications ● 3000+ volunteer hours ● 3500+ volunteer hours ● 3 FTE staff ● 3 FTE staff ● 1614 Medical Visits ● 440 Case Mgmt Visits ● 669 Distinct Patients ● 3102 Medications ● 4000+ volunteer hours ● 3.75 FTE staff Jan 2026: New patient appointments within one month hopeclinicaustin.org Patient Demographics 2025 68% Travis County 25% Williamson County 3% Hays County 3% Bastrop County 1% Other 60% <100% of FPL 25% 100-200% of FPL 4% 200-250% of FPL 3% 250%+ of FPL 2% 300% + 6% No data 35% 26% 13% Asian Hispanic/Latino 57% Female Black/African American 42% Male 16% White 1% Non-Binary 10% Other or Unknown hopeclinicaustin.org Overcoming Language Barriers Language barriers are associated with lower quality of care and poor clinical outcomes. Access to language assistance for patients is important to the delivery of high-quality care for all populations with limited English proficiency. (Centers for Medicare & Medicaid Services July 2022) hopeclinicaustin.org Beyond Healthcare Social Determinants of Health 440 Case Management Visits in 2025 A case manager joined the staff in 2023 with funding from Austin Public Health. With her assistance, patients access care beyond what can be provided at Hope Clinic, such as eye exams or complex cancer treatments. She also makes connections with organizations to help solve issues such as food and housing insecurity. hopeclinicaustin.org Limited Options in Central Texas High healthcare costs disproportionately affect uninsured adults, people of color, and those with lower incomes. Larger shares of U.S. adults in each of these groups report difficulty affording various types of care and delaying or forgoing medical care due to the cost. (kff.org 2022) hopeclinicaustin.org KP is an unhoused neighbor who comes to visit often, not for medical care, but instead for a cup of coffee. One evening a staff member noticed a visible injury. The amazing crew jumped into action, quickly onboarded him as a patient, then cleaned and assessed the problem. Because his living situation is unpredictable, he lacked access to water and supplies needed to keep the injury clean and protected. He also struggled to keep track of medications, so we asked him to drop by every day or two for several weeks to keep on a schedule. Each visit started with cleaning the wound and included creative ways to provide the assistance needed to heal. After many visits over several weeks, KP’s injury finally healed, and he was feeling much better. The Hope Clinic staff will continue to show love and compassion to KP, one cup of coffee at a time. hopeclinicaustin.org In the Fall of 2021 through Spring 2022, over 80,000 people from Afghanistan were brought to the US, with more than 1,200 resettling in Central Texas. Many worked closely with our military in Afghanistan. They were provided short-term health insurance by the US government, but the paperwork took months, leaving many with nowhere to turn to solve immediate medical problems. Hope Clinic stepped in and cared for these new neighbors during a chaotic time, especially adults living with high blood pressure and diabetes. Over time, the staff realized many in the community were not yet vaccinated against covid, so we partnered with HEB, Austin Jews and Partners for Refugees, and Refugee Services of Texas to do pop-up vaccination events where the Afghan people were living, in apartment communities and extended stays throughout the area. During 2022, over 300 COVID vaccinations were given to the Afghan community. We are honored to be part of their stories as they started new lives in this country. hopeclinicaustin.org