Item #3 Aviation Department Accessibility Engagement and Outreach Presentation — original pdf

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Austin-Bergstrom International Airport Accessibility Engagement & Outreach Mayor’s Committee for People with Disabilities Nov. 8, 2024 – 5:30 p.m. Kyle Carvell, Airport Relations Officer Ramonika Carr, Airport Guest Services Officer Focus Areas for Today ● Overview of AUS City of Austin Department of Aviation Ramonika Carr Airport Guest Services Officer ● "AUS for All” Accessibility Features ● Engagement & Outreach Plan + Discussion Kyle Carvell Airport Relations Officer City of Austin Department of Aviation AUS – A History of Growth 1999: Original terminal constructed ● Designed to serve 11 million annual passengers 2017-19: Master Plan and Expansion ● Terminal Expansion: ○ Designed to serve 15 million annual passengers 2020-21: COVID Pandemic and Business Impact ● AUS charts a new path forward on expansion due to air service slowdown and revenue uncertainty 2022-Beyond: Journey with AUS ● A new direction for our airport expansion and development program. AUS by the Numbers ● Austin-Bergstrom International Airport is a 4,242-acre campus ● We served 22 million passengers in 2023 ● AUS has a total economic impact of $7.6 billion and contributes 74,000 jobs ● An average of 240 flights with more than 37,000 seats per day ● The City of Austin Department of Aviation has ~600 employees ● 6,000 badged employees work at the airport AUS – Growth and Current Reality 2023: Rapid passenger growth post- pandemic ● 22.1 million passengers served ● May 2024: Busiest month ever for total passengers Current Reality at AUS ● Infrastructure and space is over ● Passenger experience negatively capacity impacted ● AUS employees maintaining service as best as possible AUS is now classified as a large-hub airport AUS Has Achieved New Record High Passenger Levels Annual Passenger Traffic (Millions) • CY 2023 passenger up 28% compared to CY 2019 • May 2024: new peak month with 2,068,404 passengers • October, 2023, October 2022 and May 2022 exceeded 2 million as well 22.1 21.1 17.3 15.8 13.9 12.4 11.9 13.6 7.1 7.5 6.6 8.1 8.7 8.8 8.2 8.7 10.7 10.0 9.1 9.4 6.5 25.0 20.0 15.0 10.0 5.0 0.0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 Journey With AUS Austin-Bergstrom Airport Expansion & Development Program Program Overview Journey With AUS projects are developed through a five–phase process: Passenger Experience “AUS for All” AUS For All – Mobility Mobility Lounge Dedicated space for wheelchair & and mobility device users to wait for their airline wheelchair attendant. Mobility Assistance Zone Rideshares, taxis, and WAVs can pick up passengers with mobility assistive devices at the Mobility Assistance Zone located on the lower level curbside. Mobility Tram & Wheelchair Accessible Shuttles Trams and shuttles take travelers to the Economy lots, Rideshare Pick-Up Zone and Rental Car Facility. AUS For All – Hearing • AUS has a hearing loop (also called an induction loop) on the east side of the terminal, approximately between Gates 1 and 12. • We continue to make progress on adding this feature to the rest of the Barbara Jordan Terminal • This technology will be available in the newly constructed parts of the airport. AUS For All – Visual Airport Map AUS has partnered with GoodMaps to offer an AI-driven digital wayfinding tool. This innovative system provides indoor navigation that helps all travelers, especially those with visual impairments, to freely explore the airport with confidence. This is a pilot program for 2 years. Braille Signs with braille are located across the terminal Walkways Pedestrian walkways in the terminal have contrasting floor surfaces. AUS For All – Sunflower Lanyard Program Sunflower Lanyards are available at AUS! ● A symbol for non-visible disabilities ● A discreet way to notify staff that the traveler may ● A worldwide program – offered at 230 airports in more need extra assistance than 30 countries Get a Lanyard ● Schedule a pick-up 48 hours before your flight or request it via mail 7 business days prior to your flight: ○ AUS.GuestServices@FlyAustin.com ○ 512-530-2412 Partners Wheelchairs ● Airlines provide wheelchair services from the ticket counters through security and to the departure gates, and from arrivals to baggage claim. Please contact your airline ahead of your trip to coordinate wheelchair services. Security Screening ● TSA has a helpline that will arrange for assistance for travelers during the security screening process. Find out more by searching for TSA Cares Accessibility Engagement & Outreach Intention and Overview ● AUS will conduct engagement and outreach activities with accessibility and disability communities, focused on: ○ Relationship building ○ Feedback and dialogue ○ Education ○ Sustainability Goals and Objectives 1. Enhance Accessibility Awareness 2. Gather Feedback 3. Build Relationships 4. Inform Potential Accessibility Improvements 5. Improve Wayfinding and Signage 6. Provide Assistive Technology: Communicate Accessibility Efforts 7. Monitor and Evaluate Progress 8. Improve Visibility of Accessibility Efforts Tools and Strategies • Digital Survey • Newsletter and Email Updates • In-Person Meetings • Tailored Presentations • Public Events • Social Media • Good Maps • AUS for All One-Pager Next Steps – Short Term 1. Solicit Feedback on Plans and Strategies - today 2. Survey Rollout to Community Distribution List 3. Cross-Promote Survey via AUS Channels 4. Contact 20+ Organizations for Meet & Greets 5. Develop Additional Key Contacts 6. Data Collection and Information Sharing 7. Good Maps Pilot We’re Social! @AustinAirport FlyAustin.com Austin-Bergstrom International Airport @AUSAirport @AustinAirport Austin-Bergstrom International Airport Questions? Thank You