Versión en español a continuación. Austin Integrated Water Resource Planning Community Task Force Meeting July 13, 2021 Austin Integrated Water Resource Planning Community Task Force to be held on July 13, 2021 with Social Distancing Modifications (via videoconferencing) Public comment will be allowed via telephone; no in-person input will be allowed. All speakers must register in advance (by July 12th by noon). All public comment will occur at the beginning of the meeting. To speak remotely at the July 13th Austin Integrated Water Resource Planning Community Task Force Meeting, members of the public must: •Call or email the board liaison at (512) 972-0112 or jaynell.nicholson@austintexas.gov no later than noon, July12th . The following information is required: speaker name, item number(s) they wish to speak on, whether they are for/against/neutral, email address and telephone number (must be the same number that will be used to call into the meeting). meeting. •Once a request to speak has been made to the board liaison, the information to call on the day of the scheduled meeting will be provided either by email or phone call. •Speakers must call in at least 15 minutes prior to meeting start time in order to speak, late callers will not be accepted and will not be able to speak. •Speakers will be placed in a queue until their time to speak. •Handouts or other information may be emailed to Jaynell.nicholson@austintexas.gov by noon the day before the scheduled meeting. This information will be provided to Board and Commission members in advance of the •This meeting will be broadcast live and may be viewed here: http://www.austintexas.gov/page/watch-atxn-live Reunión del Austin Integrated Water Resource Planning Community Task Force Meeting FECHA de la reunion (13 Julio 2021) La junta se llevará con modificaciones de distanciamiento social (por videoconferencia) Se permitirán comentarios públicos por teléfono; no se permitirá ninguna entrada en persona. Todos los oradores deben registrarse con anticipación (12 Julio antes del mediodía). Todos los comentarios públicos se producirán al comienzo de la reunión. Para hablar de forma remota en la reunión, los miembros del público deben: • Llame o envíe un correo electrónico al enlace de (512) 972-0112 o Jaynell.nicholson@austintexas.gov a más tardar al mediodía (el día antes de la reunión). Se requiere la siguiente información: nombre del orador, número (s) de artículo sobre el que desean hablar, si están a favor / en contra / neutral, dirección de correo electrónico (opcional) …
Water Supply Update Water Forward Task Force 7/13/2021 Current Water Supplies 0200,000400,000600,000800,0001,000,0001,200,0001,400,0001,600,0001,800,0002,000,0002,200,000Jan-05Jan-06Jan-07Jan-08Jan-09Jan-10Jan-11Jan-12Jan-13Jan-14Jan-15Jan-16Jan-17Jan-18Jan-19Jan-20Jan-21Jan-22Storage, acre-feetCombined Storage of Lakes Buchanan and TravisJanuary 1, 2005 through July 1, 20210.6M ac-ft2.01M ac-ft Full StorageInterruptible stored water for non-Garwood divisionswas not provided by LCRA in 2012 through 2015. 025,00050,00075,000100,000125,000150,000175,000200,000225,000JanFebMarAprMayJunJulAugSepOctNovDecAcre-FeetHighland Lakes InflowsAverage 1942 - PresentAverage 2008 - 20152021 LCRA Lake Levels Forecast Possible COA Stage 1 Drought Restrictions Possible COA Stage 2 Drought Restrictions Possible COA Stage 3 Drought Restrictions https://www.lcra.org/download/combined-storage-of-lakes-buchanan-and-travis/?wpdmdl=9375&refresh=60c24207690e11623343623
Water Conservation Program Overview Kevin Kluge, Water Conservation Division Manager Outline 1. 2. 3. 4. Division Overview Conservation Programs Recent Activities Looking Forward 1. Division Overview Conservation Teams • Customer Service Team – 6 staff members • Research & Planning Team – 2 staff members • Enforcement & Compliance Team – 8 staff (+ 1 temp) Related Activities & Teams 2. Conservation Programs Customer Assistance Program Compliance Incentives Watering Enforcement Customer Assistance Respond to inquiries Provide materials Irrigation audits for high- use customers Limited-income customer assistance program Public presentations Incentives - Residential • Irrigation Upgrade • Landscape Survival Tools • Water Wise Landscape • Water Wise Raincape • Watering Timer • Pool Cover • Cartridge Pool Filter • Pressure Regulating Valve • Rainwater Harvesting • Laundry to Landscape • Home Water Use Monitoring Device (pilot completed) Incentives – Commercial Irrigation System Improvement Bucks for Business Water Wise Rainscape (HOAs Commercial Kitchen and schools) Pressure Regulating Valve Cartridge Pool Filter Water Efficiency Audit Rainwater Harvesting Alternative Onsite Reuse Watering / Water Waste Enforcement 1x week automated irrigation Patrols in marked vehicles Early Morning (4 am – 8 am) and Night (7 pm – 11 pm) Program Compliance Monitoring Car wash efficiency Commercial irrigation Cooling tower efficiency 3. Recent Activities SUMMARY Outreach activities have been challenging Incentive programs holding steady or declining Mandatory programs require compliance Number of Events FY20 FY21 45 50 45 40 35 30 25 20 15 10 5 0 22 2 0 Community Events School Presentations Residential Incentives Commercial Incentives 54 FY19 FY20 FY21 8 11 1 0 2 0 0 0 Commercial Audit Commercial Process Rebates Commercial Kitchen Rebates s e t a b e R f o r e b m u N 60 50 40 30 20 10 0 Watering / Water Waste Enforcement: Warnings and 311 Reports Program Monitoring Compliance 707 800 700 600 500 400 300 200 100 0 322 234 220 41 120 79 15 12 72 83 128 60 4 1 0 Oct Nov Dec Jan Feb Mar Apr May Jun Warnings 311 Reports 244 173 Water Forward 2018 Progress Water Forward 2018 Progress Residential / Multi-Family • Increased rebate amounts • Added new programs Commercial / Institutional • Incentives increased and expanded …
Winter Strom Uri Communications Overview Randi Jenkins, Assistant Director 1 System Map 2 Event Overview Critical 48-hour period Begin Freeze (Approximate) End Freeze (Approximate) 350 300 250 200 150 50 0 ) D G M ( 100 y a D r e p s n o l l a G n o i l l i M / ) G M ( s n o l l a G f o s n o i l l i M 2/10/2021 2/12/2021 2/14/2021 2/16/2021 2/18/2021 2/20/2021 2/22/2021 2/24/2021 2/26/2021 2/28/2021 Storage Pumpage Usage 3 Communication Overview Winter Preparedness Messaging Emergency Notifications Customer Communications Community Recovery Next Steps 4 Winter Preparedness Messaging Feb 9: Winter weather prep messaging begins Feb 10: Media release, Website and Social Media • Tips for freezing and subfreezing temperatures • Conservation reminders After-Action Review to include: • Revisit winter preparedness messaging • Collaboration with other utilities for best practices 5 “Reverse 9-1-1” System through CAPCOG • Landlines automatically enrolled • Residents must subscribe to receive text, cellphone calls, Emergency Notifications Warn Central Texas or emails 1.1 million contacts Sent two messages: • Announce Boil Water Notice (Feb. 17) • Rescind Boil Water Notice (Feb. 23) 6 Emergency Notifications My ATX Water Customer Portal Nearly 950,000 email and text messages sent • Text Messages averaged 1,800/minute • Emails averaged 675/minute Continuous Usage - Leak Alerts • Currently available to customers in the pilot where new meter is installed • 4,190 Alerts based on hourly water usage change • Email alert provided to 2,030 accountholders; 62% open rate • 4,504 Alerts based on monthly water usage change • 92% customer satisfaction rate for alerts based on customer feedback through comments 7 Customer Communications Daily Operational Updates Website and Social Media updates and engagement • Received 15,000 comments and direct message questions through social channels Updates to Frequently Asked Questions Documents and customer intake form provided in Spanish, Vietnamese, Chinese and Arabic Interactive Online Maps: Pressure Zone and Boil Water Notice Impacts Critical Customers 8 Customer Communications Inbound and Outbound Calls AW’s Customer Service Center takes customer calls 24-hours a day, every day Inbound Call Volume • Typical: 50 per day • Winter Weather Event: At peak received more than 10,000 per day Technology challenges resulted in extreme wait times and merging customer …
Water Forward Implementation Progress Update 7/13/2021 FISCAL YEAR 2020-2021 QUARTER 3 REPORT April, May, June 2021 FY21 Q3 Progress Current/Planned FY21 Q4 Activities Future Implementation Steps Water Forward 2023 AW presented the draft Water Forward (WF) plan update scope to the WF Task Force, began targeted consultant procurement for specific tasks, and continued pre-planning and technical work to support the plan update. Continue pre-planning, consultant procurement, and technical work to support WF plan update, including demographics and demand-related data gathering and updates. FY21: Pre-planning work FY22: Begin community engagement, update FY23: methodology, demands, climate & hydrology analysis, and identify water needs Identify strategies, develop & evaluate portfolios, develop recommendations & plan Protecting our Core Colorado River Supplies AW reviewed and provided input into Texas Water Development Board’s (TWDB’s) 2022 State Water Plan. TWDB adopted the 2022 State Water Plan. FY21: Initial planning and consultant selection for 2026 Region K plan. Conservation Onsite Water Reuse Centralized & Decentralized Reclaimed Drought Supplies My ATX Water team performed pre-install field surveys and continued meter installations of approximately ~2200 additional meters, bringing the total number of meters installed to >7550. AW’s Onsite Water Reuse Systems (OWRS) Team received Council authorization for the OWRS Pilot Incentive program and continued to implement the OWRS Ordinance. Surveys and installs continue around the city, moving from neighborhood to neighborhood as more installers are hired. The My ATX Water customer portal is also live and at ~50% adoption rate for customers after new meter is installed. Perform stakeholder outreach to educate the development community on the OWRS Ordinance and Pilot Incentive program. AW continued work to 1) implement AW’s 2013 Completing the Core plan to create a reclaimed loop through downtown and east Austin and 2) update the Centralized Reclaimed Master Plan. AW will continue to support reclaimed infrastructure projects, development review, and updates to the Centralized Reclaimed Master Plan among other activities. Work continued on the ASR Pilot and Program Management Project, including team chartering, data gathering, and initial technical and community engagement work. Continue work on ASR storage zone and integration point analysis. Complete equity and affordability research effort and begin development of equity and affordability road map. Continue work on community engagement and education plan. FY21: FY25: Anticipated project completion. Installation of 250,000 meters continues. FY21: AW will begin stakeholder outreach to potential incentive candidates. FY23/4: Anticipated onsite water reuse mandate in effect for new developments …
Water Forward Plan Update Briefing 7/13/2021 Water Forward Project Plan Task 1 - Project Management Task 2 - Community Engagement Task 3. Refine planning methodology Task 4. Forecast baseline water demands Task 6. Identify water resource needs Task 7. Identify, screen, and characterize strategies Task 8. Evaluate water resource portfolios Task 5. Update climate and hydrology analysis Task 9. Develop plan recommendations and document adaptive management approach Note: Sequencing and approximate duration of tasks subject to change Progress to Date Task 2 – Community Engagement • Gave presentation on Water Forward Update Project Plan to Water Forward Task Force 5/7/21 • Performed Community Advisory Group planning and logistics, including research and coordination with Equity Office and other City departments and development of draft application Task 4 – Demand Forecasting projections • Currently coordinating with City Demographer on COA/AW population/employment and DTI • Per Demographer, Census 2020 data will be available on 8/16/21 and new COA projection will be developed based on that information, to be available early 2022. • AW will work with City Demographer to extend projections to 100-year planning horizon and create spatial estimates of population, employment, and units for inclusion in Disaggregated Demand Model. This process will likely take through Summer 2022 and will likely push back Task 6 (Identification of water resource needs) and subsequent tasks. Task 5 - Climate and Hydrology Analysis • Scope of work developed in consultation with Climate Technical Advisory Group (CTAG) • Staff exploring possible consultant options • CTAG continuing to meet for information sharing Next Steps Staff planning to complete climate consultant procurement by Fall 2021 Staff will be updating task sequencing and timing in alignment with planned progression of demographic data development • An updated project plan will be presented at the Sept. 7th Task Force meeting • Updates will include projected timing to begin recruitment for Community Advisory Group QUESTIONS
Austin Integrated Water Resource Planning Community Task Force REGULAR MEETING July 13th , 2021 The Austin Integrated Water Resource Planning Community Task Force convened in a Regular on July 13th , 2021 with Social Distancing Modifications. Members in Attendance: Robert Mace Bill Moriarty Hani Michel Perry Lorenz Todd Bartee Diane Kennedy (L) Sharlene Leurig- Chair (L) Jennifer Walker – Vice Chair Sarah Faust Ex-Officio Members in Attendance: Kevin Critendon, Matt Hollon, Lucia Athens Tony Davee Staff in Attendance: Jaynell Nicholson, Marisa Flores Gonzalez, Kevin Kluge, Randi Jenkins __________________________________________________________________________________ 1. CALL TO ORDER Vice Chair Walker called the meeting to order at 3:03pm. CITIZEN COMMUNICATION: GENERAL 2. APPROVAL OF MEETING MINUTES The minutes from the June 15th, 2021 Austin Integrated Water Resource Planning Community Task Force regular meeting were approved on Member Mace’s motion and Member Hani Michel’s second for a final 6-0-0-2 vote. 3. STAFF BRIEFINGS, PRESENTATIONS, AND/OR REPORTS a. Water Forward Implementation Progress Update and Water Supply Outlook- Austin Water Staff, Jaynell Nicholson provided a briefing. b. Water Forward 2018 Implementation Progress- Austin Water Staff, Marisa Flores Gonzales provided a briefing. c. Water Conservation Program Overview – Austin Water Staff, Kevin Kluge provided a d. Winter Storm Event- Communication and Response- Austin Water Staff Randi Jenkins e. Water Forward Update Briefing – Austin Water Staff, Marisa Flores Gonzales provided briefing. provided a briefing. a briefing. 4. VOTING ITEMS- no voting items 5. FUTURE AGENDA ITEMS a. Water Forward Update Planning Progress b. Water Loss c. Subcommittee Reports Page 1 of 1 Austin Integrated Water Resource Planning Community Task Force REGULAR MEETING July 13th , 2021 6. ADJOURN Vice Chair Walker adjourned the meeting at 5:09 pm. The City of Austin is committed to compliance with the American with Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. Meeting locations are planned with wheelchair access. If requiring Sign Language Interpreters or alternative formats, please give notice at least 2 days (48 hours) before the meeting date. Please contact Austin Integrated Water Resource Planning Community Task Force liaison Marisa Flores Gonzalez at 512-972-0194, for additional information; TTY users route through Relay Texas at 711. Page 2 of 2
