Item 4: Austin Water Quarterly Update Presentation — original pdf

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Water Conservation Update Resource Management Commission February 16, 2021 City of Austin | Austin Water Goals, Strategies, Research and Planning 01 Metrics 03 02 04 Customer Service Enforcement and Compliance 05 What’s Ahead 01 Goals, Strategies, & Metrics GOALS GOALS, STRATEGIES, AND M  Sustainable water use given limited available supplies and climate change impacts  Defer, minimize additional treatment, distribution, infrastructure and transactional costs  Delay, minimize increases in cost of service and rates  Protect the environment by reducing river divisions and reducing runoff STRATEGIES GOALS, STRATEGIES, AND M  Regulatory – codes, ordinances, rules and permitting  Pricing signals using tiered rates  Operational efficiency – the water/energy nexus  System water loss control  Reclaimed water use  Reduced energy consumption that relies on cooling water  Patrols to enforce water waste prohibitions and watering restrictions  Reporting and inspection programs to enforce water efficiency standards and equipment requirements  Public education and outreach  Rebates, incentives and behavior modification tools GOALS, STRATEGIES, AND M METRICS      Total annual average gallons per capita per day (GPCD) on a 5-year rolling average Peak day demand – total GPD Total potable water offsets Total annual raw water divisions Delay in remaining payment to LCRA LOOKING FOR “BIG WATER” IN CONSERVATION GOALS, STRATEGIES, AND M •Reduce system loss •Increase reclaimed water use •Increase alternative on -site water use •Reduce outdoor water use: landscape transformation and limits on irrigation systems •Reduce water consumption used for energy production 02 Research and Planning RESEARCH AND PLANNIN REPORTING • TWDB, TCEQ, LCRA • City council, RMC, WWW • Water Forward Task Force RESEARCH PLANNING AND ANALYSIS • Develop short - and long -term goals • Research potential strategies to meet goals • Estimate water savings and perform cost/benefit analysis of potential strategies • Review, revise or phase out programs • Evaluate new and innovative technology • Prepare and submit water conservation and drought contingency plans • Maintain data integrity; create GIS layers PROGRAM DIGEST EXAMPLE 03 Customer Service CUSTOMER SERVICE CUSTOMER SERVICE TEAM • Develops/implements new demand management strategies • Administers over 20 rebate programs covering all water use sectors and end uses (most in division history) • Conducts free irrigation audits for high water users and bill complaints • Responds to customers calls, emails and requests for free high efficiency plumbing fixtures, materials and handbooks • Administers partnership with Housing and Planning Department’s -income G.O. Repair! program to fund plumbing repairs for low customers • Provides pro -active, targeted public outreach and education • Makes presentations to organizations and associations • Conducts public and stakeholder input meetings CUSTOMER SERVICE RESIDENTIAL REBATES • Cartridge Pool Filter – up to $250 • Home Water Use Monitoring Device – up to $200 • • • Irrigation Upgrade – up to $1,000 Landscape Survival Tools – up to $120 Laundry to Landscape – up to $150 • Pool Cover – up to $200 • Pressure Regulating Valve – up to $150 • Rainwater Harvesting – up to $5,000 • Watering Timer – up to $40 • Water Wise Landscape – up to $1,750 • Water Wise Raincape – up to $500 COMMERCIAL REBATES (CII/Multifamily/School) • • • Bucks for Business – up to $100,000 • Alternative Onsite Water Systems, Reclaimed Water, Cooling Towers & Cooling Systems • Commercial Kitchen - $40 Irrigation System Improvement Large new commercial alternative water system – total program $1 Million • Rainwater Harvesting – up to $5,000 • Water Efficiency Audit – up to $5,000 • Cartridge Pool Filter up to $250 • Pressure Regulating Valve - $750 • Waterwise Landscape - $5,000 • WaterWise Rainscape – up to $500 CUSTOMER SERVICE IRRIGATION AUDITS      Austin Water Customer or qualifying water provider In ground sprinkler system Have used more than 25,000 gallons in one month or more than 20,000 gallons in two consecutive months; Have submitted your request not later than 60 days from the last day of the qualifying month(s); and Have not previously had a free evaluation system at your property. CUSTOMER SERVICE OTHER CONSERVATION SERVICES    Review, comment on wholesale contract conservation requirements Provide water conservation information to new customers in response to Service Extension Requests Review commercial irrigation meter waivers  Work with PARD to identify, help fund and implement water efficiency and conservation measures at aquatic and recreational centers  Work with WPD and Urban Patchwork through the Rain Catcher Program to incentivize rainwater collection and rain gardens to achieve water conservation and water quality goals 04 Enforcement & Compliance ENFORCEMENT AND COMPLIANCE TEAM ENFORCEMENT & COMPLIANCE T PROGRAMS  Respond to customer calls and emails related to enforcement and compliance programs.  Process reports of water waste received via  Conduct patrols for water waste/watering Austin 311 restrictions  Administer Compliance Monitoring Programs Car Wash Efficiency Commercial Facility Irrigation Assessment Cooling Tower Program ENFORCEMENT AND COMPLIANCE TEAM ENFORCEMENT & COMPLIANCE T PROGRAMS  Patrols in marked vehicles  Early Morning (3a – 8a) and Night (7p – midnight)  City divided into zones and staff are assigned to weekly rotating zones  Staff 1: zone 1,2,3 – Staff 2: zone 2, 3, 1  Use IPads and GIS Collector app to collect information  Document and process violations Investigate reports of water leaks    Process water waste reports received via Austin 311  Research Service Requests Issue “Alleged Violation” postcard aka friendly reminder not an NOV  Adhere to Service Level Agreement for time to resolve SR COMPLIANCE MONITORING PR CAR WASH EFFICIENCY PROGRAM Annual program Inspection conducted by licensed plumber. Inspection must be within 90 days of due date     Due dates via Six Zones       Zone 1 due January 31 Zone 2 due February 28 Zone 3 due March 31 Zone 4 due April 30 Zone 5 due November 30 Zone 6 due December 31 COMPLIANCE MONITORING PR COMMERCIAL FACILITY IRRIGATION PROGRAM     Assessments due every 2 years Commercial, multi -family, and COA properties larger than 1 acre Assessment must be conducted via AW Authorized inspector Must have TCEQ Irrigation Inspector License Must complete AW Irrigation Inspector training Due dates divided up by zip codes Even addresses due on even years Odd addresses due on odd years     COMPLIANCE MONITORING PR COOLING TOWER EFFICIENCY PROGRAM       Registration New cooling towers must register prior to operation Annual Inspection Due by March 31 -party Performed by an independent third Texas licensed mechanical or chemical engineer or a person holding a TDLR Texas Air Conditioning and Refrigeration License (Class A) with a combined endorsement for process cooling and refrigeration. Must be done with 90 days of due date 05 What’s Next in FY2021 WHAT’S NEXT FOR FY 21?  Welcome new Water Conservation Division Manager Kevin Kluge  Im p le m e n t n e w a lte rn a tive o n site wa te r syste m in ce n tive fo r la rge n e w co m m e rcia l a n d m u lti-fa m ily d e ve lo p m e n t  Re vie w a n d p o ssib ly re vise Dro u gh t Co n tin ge n cy Pla n  Po ssib le trigge r o f Sta ge 1 wa te r u se re strictio n s in la te Sp rin g 2021  Se a so n a l wa te r co n se rva tio n ca m p a ign s  “Sp rin g Tu n e -Up ”  “Su m m e r Sa vin gs”  Ad o p t th e 2021 Un ifo rm Plu m b in g a n d Me ch a n ica l Co d e s with lo ca l a m e n d m e n ts  Re vie w, u p d a te e stim a te d sa vin gs a n d co st/b e n e fit a n a lysis o f e xistin g a n d p ro p o se d d e m a n d m a n a ge m e n t stra te gie s in 2018 Wa te r Fo rwa rd Pla n  De ve lo p p ro p o se d la n d sca p e tra n sfo rm a tio n a n d irriga tio n syste m o rd in a n ce s Lakes Buchanan and Travis Total Combined Storage Projections City of Austin Drought Contingency Plan Drought Response Stage Triggers: Conservation Stage: Above 1.4 MAF Stage I: 1.4 MAF Stage II: 900,000 AF Stage III: 600,000 AF Emergency Response Stage IV: Catastrophic event including prolonged drought Highland Lakes Storage summary as of February 7, 2021 Combined lake storage: 1.501 million acre feet Combined reservoir total: 75% Water Conservation Update – Fe b ru a ry 16, 2021 17 QUESTIONS? Mark Jordan Water Conservation Division City of Austin | Austin Water 512-974-2199 www.waterwiseaustin.org