Item 3 - DataMax Update 2024Nov13 — original pdf
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HOMELESS SERVICES CASE MANAGEMENT SOFTWARE DACC Advisory Board November 15, 2024 Bailey Gray, LCSW, MPAff Business Process Specialist DATA MAXIMIZATION Purpose: An effort to research, plan, and implement a cohesive departmentwide data strategy. Initial phase evaluated current data collection landscape and future data needs at DACC. Actions and resources identified as needed to achieve a proactive and intentional purpose, collection method, and usage practices around data include: Form digitization Customer Satisfaction Demographic deep dive Reporting Visualization Data Policy Storytelling New Homeless Services Software NEW HOMELESS SERVICES SOFTWARE Staff Desires Primary Considerations • Neither too clinical, nor too defender oriented. • Flexibility • Streamlining • Standardization • Data integration • Cost • Security • Accessibility • Customization • Reporting Capabilities • Scalability BONTERRA/ SOCIAL SOLUTIONS APRICOT Currently used by The Other Ones Foundation (TOOF), Austin-Travis County EMS, Family Eldercare, Mobile Loaves & Fishes, SAFE, Austin Public Health, and Housing Authority of the City of Austin Founded by Social Workers Configured for clientele with little to no IT resources No HIPAA or scalability concerns Permission settings allow access to partner agencies Drag and drop reporting approach in addition to templates PROGRESS & NEXT STEPS Successfully incorporated DACC access to software in active EMS contract as an amendment, approved by Council on August 29, 2024 Project roles include Project Manager, System Admins, and Subject Matter Experts Projected 26-week timeline for implementation began October 31, 2024, with data migration from eCourt tentatively scheduled for late March 2025 Build out aspirations include incorporating our list of clients on a behavior plan, waitlist for case management, referral system, and caseload management QUESTIONS? Bailey Gray, LCSW, MPAff Bailey.Gray@austintexas.gov 512-974-4815