Item 3 - 2024 DACC Service and Overview — original pdf

Backup

Downtown Austin Community Court Advisory Board DACC Service and Data Overview Board Packet – September 20, 2024 Community Services  Community Services Program (CS) – Participants fulfill community service hour requirements through public space cleaning, beautification projects, graffiti abatement, and working at DACC’s Edgar Fincher III Program Garden, which donates all food and eggs to local providers who feed the homeless community. o Number of Community Services Requests Completed  FY 2024 (Oct. 2023 – Aug. 2024): 983 o Acreage of Work Completed  FY 2024 (Oct. 2023 – Aug. 2024): 25.39  Violet KeepSafe Storage Program (VKS) – Free storage located downtown with secure bins to store vital documents, family memories, clothing, bedding, and more. Operates 7:00am- 11:00am and 1:00pm-7:00pm, seven days a week. Program employs people with lived experience to improve service experience and create workforce opportunities. o Number of Active VKS Participants  FY 2024 (Oct. 2023 – Aug. 2024): 616 o Number of Interactions with VKS Participants  FY 2024 (Oct. 2023 – Aug. 2024): 24,390 Court Services  Restorative justice and problem-solving court – Fine-only court with emphasis on alternative resolutions, and provides an immediate connection to onsite case managers, basic needs, and social service resources. DACC resolves Class C criminal offenses in catchment area, and Proposition B and State camping ban cases citywide. o Number of Cases Filed  FY 2024 (Oct. 2023 – Aug. 2024): 2,778 o Number of Cases Docketed  FY 2024 (Oct. 2023 – Aug. 2024): 6,579  Clinical Diversion Program (CDP) – Dedicated case managers serve people engaging in Court Services to improve connection to case management and social services, while also improving appearance and case completion rates. o Number of CDP Clients:  FY 2024 (Oct. 2023 – Aug. 2024): 284 o Number of Cases Resolved through Participation in CDP:  FY 2024 (Oct. 2023 – Aug. 2024): 436  DACC Mobile Court Pilot – This Pilot, initiated by Council Resolution 20230816-016, is intended to connect people in the community with solutions for resolving cases while providing immediate connection to services and resource navigation through case managers onsite. o Warrants Cleared during Mobile Court:  FY 2024 (Oct. 2023 – Aug. 2024): 89 o Cases Docketed during Mobile Court:  FY 2024 (Oct. 2023 – Aug. 2024): 135 Homeless Services  Walk-in Case Management – Provides assistance obtaining identification documents and signing up for public benefits, access to basic needs, and linkages to mental health, physical health, and substance misuse services. o Number of Walk-in Case Management Interactions  FY 2024 (Oct. 2023 – Aug. 2024): 16,490 o Average Daily Walk-in Case Management Interactions  FY 2024 (Oct. 2023 – Aug. 2024): 72.3  Intensive Case Management – Person-centered, housing-focused services with low caseloads and wrap around supports. DACC’s Intensive Case Management and Walk-in Case Management programs both serve as a diversion from criminal justice involvement by meeting people’s needs before situations escalate to involve law enforcement. o Number of Clients Connected to Housing  FY 2024 (Oct. 2023 – Aug. 2024): 48  *Includes 8 people housed through ESG RRH Program Support Services - Responsible for special projects and support for all DACC units, administration for the department, internal and external communications, community engagement, support for the DACC Advisory Board and the Austin Homelessness Advisory Council, and social service contracting.  DACC-funded social service contracts –Long- and short-term housing solutions, SOAR application assistance and representative payee services, and substance misuse, mental health, and peer support services for clients served directly by DACC. Also includes contracts that serve the Austin Community such as the Expanded Mobile Crisis Outreach Team (EMCOT) and funding six Integral Care mental health and peer support staff that serve on the Homeless Outreach Street Team (HOST). o Number of Social Service Contract Payments Processed  FY 2024 (Oct. 2023 – Aug. 2024): 137 o Amount of Social Service Contract Payments Processed  FY 2024 (Oct. 2023 – Aug. 2024): $6,020,382  Austin Homelessness Advisory Council (AHAC) – Approximately 15 people with lived experience meet biweekly to provide input on policies, programs, and practices impacting people experiencing homelessness. DACC provides facilitative and administrative support to ensure AHAC can continue to serve as a vital and ongoing resource for City departments and the community. o Hours of Input Gathered from Austin Homelessness Advisory Council Members  FY 2024 (Oct. 2023 – Aug. 2024): 563