REGULAR CALLED MEETING of the DOWNTOWN AUSTIN COMMUNITY COURT ADVISORY BOARD SEPTEMBER 19, 2025 AT 8:00AM ONE TEXAS CENTER, STE 125, TRAINING ROOM 505 BARTON SPRINGS RD AUSTIN, TEXAS 78704 Some members of the BOARD/COMMISSION may be participating by videoconference. Public comment will be allowed in-person or remotely via telephone. Speakers may only register to speak on an item once either in-person or remotely and will be allowed up to three minutes to provide their comments. Registration no later than noon the day before the meeting is required for remote participation by telephone. To register to speak remotely, call or email Edna Staniszewski at edna.staniszewski@austintexas.gov or at (512) 974-1260. CURRENT BOARD MEMBERS/COMMISSIONERS: Lea Downey Gallatin, Chair Dr. Anu Kapadia, Vice Chair Kergin Bedell Karly Jo Dixon Mikaela Frissell Faye Mills Amanda Marzullo Katy Jo Muncie Rev. Dr. Josh Robinson Roy Woody AGENDA CALL TO ORDER PUBLIC COMMUNICATION: GENERAL Speakers signed up prior to the meeting being called to order will each be allowed a three-minute allotment to address their concerns regarding items not posted on the agenda including individuals that wish to share first-hand accounts regarding their experiences being served through Austin’s homelessness system . APPROVAL OF MINUTES 1. Approve the minutes of the DOWNTOWN AUSTIN COMMUNITY COURT ADVISORY BOARD REGULAR CALLED MEETING on JULY 18, 2025. DISCUSSION ITEMS 2. Status update following the Gallatin/Kapadia) – Bailey Gray, Business Process Specialist. implementation of the Apricot Software – (Downey 3. Status of Austin Community Court operational areas including performance measures and services delivered through Community Services, Court Services, Homeless Services and Support Services – (Downey Gallatin/Kapadia) Jennifer Sowinski, Clinical Operations Manager; Chris Anderson, Court Operations Manager; and Robert Kingham, Court Administrator. ACTION ITEMS 4. Adopt meeting schedule for 2026 (Downey Gallatin/Kapadia) – Robert Kingham, Court Administrator. ADJOURNMENT The City of Austin is committed to compliance with the American with Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. Meeting locations are planned with wheelchair access. If requiring Sign Language Interpreters or alternative formats, please give notice at least 2 days (48 hours) before the meeting date. Please call Edna Staniszewski at Downtown Austin Community Court, at (512) 974-1260), for additional information; TTY users route through Relay Texas at 711. For more information on the Downtown Austin Community Court Advisory Board, please contact Edna Staniszewski at (512) 974-1260 or at edna.staniszewski@austintexas.gov.
Downtown Austin Community Court Advisory Board DACC Service and Data Overview Board Packet – September 19, 2025 Community Services Community Services Program (CS) – Participants fulfill community service hour requirements through public space cleaning, beautification projects, graffiti abatement, and working at DACC’s Edgar Fincher III Program Garden, which donates all food and eggs to local providers who feed the homeless community. o Number of Community Services Requests Completed FY 2025 (Oct. 2024-Aug. 2025): 746 FY 2024 (Oct. 2023 – Aug. 2024): 983 o Acreage of Work Completed FY 2025 (Oct. 2024-Aug. 2025): 24.06 FY 2024 (Oct. 2023 – Aug. 2024): 25.39 Violet KeepSafe Storage Program (VKS) – Free storage located downtown with secure bins to store vital documents, family memories, clothing, bedding, and more. Operates 7:00am- 11:00am and 1:00pm-7:00pm, seven days a week. Program employs people with lived experience to improve service experience and create workforce opportunities. o Number of Active VKS Participants FY 2025 (Oct. 2024-Aug. 2025): 588 FY 2024 (Oct. 2023 – Aug. 2024): 616 o Number of Interactions with VKS Participants FY 2025 (Oct. 2024-Aug. 2025): 27,270 FY 2024 (Oct. 2023 – Aug. 2024): 24,390 Court Services Restorative justice and problem-solving court – Fine-only court with emphasis on alternative resolutions, and provides an immediate connection to onsite case managers, basic needs, and social service resources. DACC resolves Class C criminal offenses in catchment area, and Proposition B and State camping ban cases citywide. o Number of Cases Filed FY 2025 (Oct. 2024-Aug. 2025): 2,931 FY 2024 (Oct. 2023 – Aug. 2024): 2,778 o Number of Cases Docketed FY 2025 (Oct. 2024-Aug. 2025): 7,799 FY 2024 (Oct. 2023 – Aug. 2024): 6,579 Clinical Diversion Program (CDP) – Dedicated case managers serve people engaging in Court Services to improve connection to case management and social services, while also improving appearance and case completion rates. o Number of CDP Clients: FY 2025 (Oct. 2024-Aug. 2025): 361 FY 2024 (Oct. 2023 – Aug. 2024): 284 o Number of Cases Resolved through Participation in CDP: FY 2025 (Oct. 2024-Aug. 2025): 459 FY 2024 (Oct. 2023 – Aug. 2024): 436 DACC Mobile Court Pilot – This Pilot, initiated by Council Resolution 20230816-016, is intended to connect people in the community with solutions for resolving cases while providing immediate connection to services and …
APRICOT: MIGRATION, IMPLEMENTATION, ADVANCEMENT, AND BEYOND ADVISORY BOARD UPDATE SEPTEMBER 19, 2025 BAILEY GRAY, LCSW-S, MPAFF BUSINESS PROCESS SPECIALIST DATA MAXIMIZATION An effort to streamline, maximize, and prioritize our data as a department to successfully share our story and impact. In March 2024 we began exploring a new tool to enable the Homeless Services unit to track, input, and report data. A set of interview questions and a criteria matrix were developed with the Communication and Technology Management Department (CTM) Interviews were conducted with agencies who used one of the eight software's as their primary means of collecting, analyzing, and distributing data. Strengths: social service oriented, trusted by multiple community partners, scalable, long- term technical support, reporting capabilities, and experience with HMIS Weaknesses: potential integration issue, and no internal communication feature In Use By: The Other Ones Foundation, Family Eldercare, Mobile Loaves & Fishes, SAFE Alliance, Austin Public Health, Housing Authority of the City of Austin, and Texas Department of Public Safety WHY APRICOT? IMPLEMENTATION Goals: Storytelling, Specification, and Bring Under One Roof Amendment to existing Travis County EMS contract with Apricot, a product of Bonterra Impact Management. Spreadsheets incorporated during implementation: referrals, behavior plans, CF!V potential resident tour attendance, incentive provision, housed clients, and phone distribution 26-week timeline including 24 1:1 sessions with Bonterra Senior Solutions Consultant 5 custom reports built, including Performance Measures previously captured in eCourt Recurring Secure File Transfer Protocol (SFTP) export set up for external reporting MIGRATION AND ROLL OUT 21,000 eCourt cases associated with the Homeless Services unit existed. Decision made to exclude records without engagement since January 2015 to ameliorate migration concerns. Three 4-hour training sessions offered by Apricot training team covered system navigation and key features 14,943 Client Records 101,304 Case Notes 7,874 Contact Information Records 14,910 Service Records 663 Housing Information Records We were ‘Dark’ from 6:00pm Tuesday, April 28th -8:00am Monday, May 5th ADVANCED SUPPORT Advanced Support Consulting (ASC) designed to provide clients with personalized consultation and in-product development Initial Contact Term included 54 ASC hours that expire on 09/30/2025 Integrated DPS Appointment tracking, Supervisor 1:1s, CDP and/or Mobile Court Reporting, outcome orientation with Housed Client Spreadsheet In progress: Intake Form for external agencies, ICM waitlist, lobby sign-in, and additional Supervisor 1:1 HOUSED CLIENTS HEAT MAP REPORTING GRAPHIC EXAMPLE NEXT STEPS • Homeless Services Supervisory staff are building out training how-to • Apricot Contract …
