Item 2- CAP Overview - Housing Commission 2026-06-09 — original pdf

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Customer Assistance Program Gerardo ‘Jerry’ Galvan Vice President for Customer Care Services June 2026 © Austin Energy Austin Energy Service Area • 1/3 larger than Austin city limits • Customers in Austin, Travis County and Wiliamson County • Serve more than 575,000 customer accounts • Customer Assistance Program serves any eligible customer inside or outside the city limits 2 Discount Program Savings Electric • Monthly Average Water • Monthly Average Customer Savings $30.92 Customer Savings $39.02 • FY2025 Customer Savings $24.4 Million • FY2025 Customer Savings $9.1 Million Drainage • Monthly Average Customer Savings $6.05 • FY2025 Customer Savings $1.5 Million Wastewater • Monthly Average Customer Savings $47.66 • FY2025 Customer Savings $8.5 Million $1,476 Yearly Customer Savings Based on average usage and having all City of Austin Utility Services 3 Customer Assistance Programs Nationally Recognized Wrap Around Services Model Utility Bill Discounts Wrap Around Services Medically Vulnerable Registry Plus 1 Financial Support Weatherization Arrearage Management Education Utility Bill Discounts 79K Households Medically Vulnerable Registry 869 Households Plus 1 Financial Support 8,954 Households | $2.6M Education 405 Households Arrearage Management 801 Households Weatherization 166 Households 4 What Programming Supports Housing Stability? Housing stability is supported by our systems, policies and programs Refugee Homeless Displacement Housing Vouchers Support Services • Establish Utility Accounts • Fee Waivers Early Deposit Refunds* • Debt Resolution Plans • Long-Term Payment Arrangements* • Community Collaboration/Outreach • Arrearage Management* • Discounts* • Emergency Financial Assistance* • Account Management • Case Management *(if applicable/must qualify) 5 Customer Driven. Community Focused. ©Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and may be trademarks of their respective owners.