Item 5-Self Sufficiency Case Management Survey 2025 — original pdf
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Self Sufficiency Case Management Services Neighborhood Services Unit Jill Smith, LMSW Self Sufficiency Services CY 2025 + 75 households served (thru 06/30) + 17 people in 12 households transitioned out of poverty by providing 3 months of income documentation + 42 household assisted to reduce/eliminate income barriers with financial assistance J u l y 2 0 2 5 S S C M 2 Satisfaction Survey + In July, e-mails were sent to 79 client e-mail addresses. + 10 or 13% of clients e-mailed responded. + 80% would recommend the program to a friend or relative 8 7 6 5 4 3 2 1 0 80% of clients would recommend this service to a friend or relative. 7 1 2 Agree Not Sure Strongly Agree J u l y 2 0 2 5 S S C M 3 80% of clients report being satisfied with the Self-Sufficiency program. 8 7 6 5 4 3 2 1 0 7 1 1 1 Neutral Satisfied Unsatisfied Very Satisfied J u l y 2 0 2 5 S S C M 4 90% of clients agreed their case manager was easy to contact. 0 2 4 6 8 10 Strongly Agree 9 Strongly Disagree 1 J u l y 2 0 2 5 S S C M 5 80% of clients agree their case manager helped them find services (e.g., jobs, healthcare, supports, etc.) Disagree 10% Not Sure 10% Agree 20% Strongly Agree 60% J u l y 2 0 2 5 S S C M 6 80% of clients agree their case manager cared about and listened to their needs. Not Sure 10% Disagree 10% Strongly Agree 80% J u l y 2 0 2 5 S S C M 7 85% of clients report case management has made them more self-sufficient Disagree 10% Agree 20% Strongly Agree 70% J u l y 2 0 2 5 S S C M 8 When asked what additional services would be helpful, clients said… Positive Experience Additional Needs + “I facing an eviction. No rental assistance around much. The City been a blessing they helped me.” + I got denied for my food stamp renewal. I know I qualify again. But I have had to wait for my appointment with Community foundation center. For the last month I have been struggling getting food. I've utilized the food pantries in my area, but they are exhausted now. That's all. Stefan has been great overall! + “Educational or job placement services and childcare services and/or resources” + “Job search help/resources” + “Rent Assistance” + “Other community services” + “Not at the moment” + “Not sure?” + “None” + “N/A” J u l y 2 0 2 5 S S C M 9 What would you change about the Case Management Program? + “Nothing, I understand resources are + “Longer Hours” limited my case manager was very helpful and responsive..” + “Nothing!! She is excellent for the compassion she possesses! ” + “Better case management and being able to get help quickly” + “Additional gift cards for food.” + “Help people find Jobs” + “Nothing” (3 clients said this) + “N/A” J u l y 2 0 2 5 S S C M 1 0 Any additional comments? + “None” + “No” (2 clients said this) + “N/A” (2 clients said this) + “Just want to give a special thanks to John Gayton, he was very prompt in getting me the support I needed when I felt like I was out of options and made me feel like a human.” + “Ms. Dana Nielsen is an excellent case manager and overall very nice compassionate person always being helpful. Thank You Ms. Dana for helping me GROW!” + “She goes the extra mile to help. As far me she she deserve recognition an reward for her n” service!! + Thank you guys for changing my life” + “Need better case management ” J u l y 2 0 2 5 S S C M 1 1 Questions? J u l y 2 0 2 5 S S C M 1 2 "Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it's the only thing that ever has." - Margaret Mead J u l y 2 0 2 5 S S C M 1 3