Item2-2024 Neighborhood Services Self Sufficiency Case Management Survey — original pdf

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Self Sufficiency Case Management Neighborhood Services Angel Zambrano LPC Self Sufficiency Services CY 2024 + 61 households served (thru 9/1) + 25 people in 15 households transitioned out of poverty by providing 3 months of income documentation + 48 household assisted to reduce/eliminate income barriers with financial assistance A u g u s t 2 0 2 4 S S C M 2 Satisfaction Survey + 44 clients with email sent survey in July & August + 30% response rate (13) + 11 or 85% would recommend the program to a friend or relative 12 10 8 6 4 2 0 11 1 1 Disagree Not Sure Strongly Agree A u g u s t 2 0 2 4 S S C M 3 Satisfaction Survey +85% report being very satisfied with the program 11 12 10 8 6 4 2 0 0 0 1 1 Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisified A u g u s t 2 0 2 4 S S C M 4 85% agreed their case manager was easy to contact 1 2 Agree Disagree Strongly Agree A u g u s t 2 0 2 4 5 10 S S C M 85% agree their case manager helped find services (jobs, healthcare, supports, etc.) 1 2 Agree Disagree Strongly Agree 10 A u g u s t 2 0 2 4 S S C M 6 78% agree their case manager cared about and listened to their needs 1 1 Agree Disagree Strongly Agree A u g u s t 2 0 2 4 7 11 S S C M 85% report case management has made them more self-sufficient Agree Disagree Not Sure Strongly Agree 9, 69% 2, 15% 1, 8% 1, 8% A u g u s t 2 0 2 4 S S C M 8 When asked what additional services would be helpful, clients said Positive Experience Additional Needs + “none, very grateful’ + “transportation” twice + “I’ve been exceptionally pleased with the + “Vehicle” services I have received and am very grateful” + “none’ + “Extended assistance” + “Resources on how to balance life with children working and schooling” + “Finding affordable health care” + “Navigating health insurance plans” + “Food, immediate work, money” + “Financial budget help” A u g u s t 2 0 2 4 + “job search assistance and leads/financial S S C M support until I start work” 9 What would you change about program + “quicker access to my individual case + “None” worker when they’ll be absent” + “Everything she’s doing is great. I couldn’t ask for more.” + “Nothing” (5 people said this) + “It’s perfect now” + “They exceeded my expectations, so I can’t think of any improvements to recommend” + “Nothing I love my Case Worker she is + “phone calls being accepted as the best! She goes way over and beyond. She listens to me which I really like.” appointments” + “more availability on contact and support services” A u g u s t 2 0 2 4 S S C M 1 0 Any additional comments? + “Glad this program exists” + “This assistance helped me significantly. Thank you!” + “I appreciate the help” + “I am so grateful for the help I have received” + My case manager was very helpful and I really felt that he cared. I’m very grateful for him and for Neighborhood services.” + “Need help with food handlers/ TABC payment help, that can help me be more marketable” A u g u s t 2 0 2 4 S S C M 1 1 Questions? Suggestions? A u g u s t 2 0 2 4 S S C M 1 2 We delight in the beauty of the butterfly but rarely admit the changes it has gone through to achieve that beauty. -Maya Angelou A u g u s t 2 0 2 4 S S C M 1 3