Item6-El Buen Financial-Rental Assistance Presentation 1-4-23 — original pdf

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I Belong in Austin Update as of January 9, 2024 Dr. Rosamaria Murillo, Chief Executive Officer Luis Garcia, Director of Technology and Analytics El Buen Samaritano A community where everyone is welcomed, enjoys a sense of belonging, and has full opportunity to reach their highest potential - a community where we all thrive. HEALTH, EDUCATION, ESSENTIAL SERVICES El Buen Samaritano Services (FY23: Oct. 1, 2022 – Sept. 2023 ) Food Access 31,721 Individuals Drive-thru pantry, mobile pantry, partnerships, prepared meal distribution, and food system infrastructure building. Application Assistance Health & Coordinated Care 2,529 Individuals COVID-19 (1,372) vaccinated individuals), Reproductive health, adolescent health, & access to services. Financial Assistance & Case Management $1.8 Million From 2020 to present distributed 8 million in rental assistance, eviction prevention, and cash assistance. Education & Workforce Development 800 Individuals Out of school-time youth services (170); adult English, digital literacy, & leadership (600), Community Health Workers (30) Comprehensive Services Framework Service Area  Austin  Travis County  Williamson  Bastrop  Hays  Caldwell Services Access Methods  Partnerships  Call Center/Tele-ed  Online  Drive-Thru  Walk-up  Mobile Pantry  Partnership/Home Delivery Partnerships 16 -20 Partners in Travis and 4 surrounding Counties Funding for Partners Expand access to other services Comprehensive Coordinated Care  SDoH Assessments  Closed-loop Referrals  Information about available services.  Outreach and engagement Who we serve Client Demographic Characteristics – All Services Race and Ethnicity Age Income as a Percentage of FPL White, Non- Hispanic 6% Unreported 6% Other 1% Black, Non- Hispanic 6% 41-60 35% 25-40 36% 61+ 14% Unreported 1% <18 6% 18-24 7% Less than 50% FPL 56% Hispanic 81% 50% to 99% FPL 27% 100% to 199% FPL 14% 200% FPL and greater 3% • Hispanic Women • Average age of 42 • Household size of 4 • Household monthly income of less than $1,150 (under50% FPL) Challenges Experienced by Families Accessing El Buen Services Social Determinants of Health Assessment FY2023 – October 1, 2022 - September 30, 2023 In addition, the families we serve experience tremendous challenges related to: • Mental Health • Immigration Status • Language Barriers • Financial Challenges • Job Losses / Unable to Work • Digital Divide I Belong in Austin Services, Eligibility, and Access • IBIA IBIA Covers Financial Support – Austin Travis Residents • Households are eligible for up to $6,000 in assistance. • All fees are paid to landlords and vendors directly* • *Unless otherwise approved by the City What Services are Provided? • Rental assistance on behalf of eligible individuals, at risk of becoming homeless. • Moving • Storage • Relocation • Application Fee • Deposit Fee Service Approach • Negotiated Settlement Costs (in collaboration with Partners) • Trauma Informed • Culturally & Linguistically Congruent • Language Line (multiple languages) • Coordinated Care Network – Referrals to additional services • City of Austin Travis County Tenants (Tenants) • • Facing mass displacement (referred by City of Austin) IBIA • In eviction proceedings referred to El Buen by TRLA, VLS Who is Eligible? challenges paying rent • At risk of facing eviction and experiencing financial • Referral by partners working with families experiencing financial challenges to pay rent or facing eviction. • Living at 80% or under of AMI, however, we anticipate that most of the families reaching out to access services will be living at 30% of AMI • IBIA 2. Staff Support (240 Languages, Sign Language) How are Services Accessed? • Online Application Portal 1. Direct Link to Portal Call Center Walk-in Appointments • Direct Referrals 1. Eviction Proceedings Texas Rural Legal Aide Volunteer Legal Services 2. Emergency Response & Mass Displacements City of Austin Sept 2023 to Present IBIA • Funds Distributed by Access Points I Belong in Austin Equity Maps and Areas Served IBIA - Equity Map Sept 2023 to Present Amount Distributed $1,010,069.44 Unique Households Served Unique Individuals Served Unique Zip Codes Served 206 627 33 IBIA - Zip Codes Served Sept 2023 to Present Unique Zip Codes 33 I Belong in Austin Demographics: AMI, Gender, Race/Ethnicity Sept 2023 to Present IBIA - Austin Median Income Average Household Income $1,267.58 Average Household Size 3 Sept 2023 to Present IBIA – Head of Household Gender \\ Female 169 Male 35 2 Prefer not to Answer Sept 2023 to Present IBIA – Head of Household Race and Ethnicity Sept 2023 to Present IBIA – Assistance Provided Sept 2023 to Present Rental Assistance 154 Negotiated Settlement 59 Storage 1 Moving 1 THANK YOU FOR JOINING OUR MISSION El Buen Samaritano Services (March 2020-Present) Food Access 41,500 Individuals Drive-thru pantry, mobile pantry, partnerships, prepared meal distribution, and food system infrastructure building. Application Assistance Health & Coordinated Care 7,000 Individuals COVID-19 (5,000 vaccinated individuals), Reproductive health, adolescent health, & access to services. Financial Assistance & Case Management $8 Million Rental assistance, eviction prevention, cash assistance, access to public benefit through application assistance Education & Workforce Development 1,100 Individuals Out of school-time youth services (300); adult English, digital literacy, & leadership (600), Community Health Workers (200) • City’s Investment (Operations/Administrative Cost - • IBIA 2 (Infrastructure Investment) $387,500 • Staffing  Trained Staffed SYSTEMS & PROGRAM PROCESS ACHIEVEMENTS  Ability to scale up or down as needed  Trauma Informed  Culturally Linguistically Congruent  Language Line (multiple languages) • Partnership Referral Process  Texas Rio Grande Legal Aid, Volunteer Legal Services, Austin Tenant Council  Partner Referral Portal – Submission of Forms • Quality Improvement Process IBIA 2 (Infrastructure Investment) • SYSTEMS & PROGRAM PROCESS ACHIEVEMENTS Call Center Capacity and Technology • • Excellent Client Customer Service: El Buen’s efforts to reach applicants, landlords/vendors were methodical and extensive, exhausting all touchpoints to reach clients. • Communication Efforts to Reach Clients City of Austin IBIA Program Communication Efforts Service Dates: June 2023 to September 2023 Communication Type Touchpoints Phone Calls Handled Text Messages Sent Emails Sent 5,364 3,585 509 • IBIA 2 (Infrastructure Investment) SYSTEMS & PROGRAM PROCESS ACHIEVEMENTS • Data Collection, Analysis, Reporting, Security  Robust IT infrastructure and data management system.  El Buen’s call center and CRM (Apricot) reinforced organizational capabilities to share program data.  IBIA program data capabilities can be adapted and scaled as needed to improve the collection of unique client needs information and facilitate near real-time mapping and reporting.  Ongoing reinforcement of client-level data protection.  Client data and documents stored within secured servers.  Routine back-up  Access to data - protected by multi-factor authentication, with user-based permissions and audit trails