Item2b_NSU Client Satisfaction Survey 2022 — original pdf

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Neighborhood Services Unit: 2022 Client Satisfaction Survey Client Satisfaction Survey (88 responses) • 73 (English) • 15 (Spanish) 15 73 English Spanish Assistances Provided 8 13 6 61 Food Other Rental Assistance Utility Assistance Client Experience Rating Please rate the courtesy and friendliness of the staff member who helped you. 11 3 1 Excellent Fair Good Poor 73 Client Experience Rating Please rate the quality of the service you received. (Quality of the food, amount of assistance, etc.) 17 4 1 Excellent Fair Good Poor 66 Client Experience Rating How would you rate your experience with Neighborhood Services? 10 4 1 Excellent Fair Good Poor 73 Client Experience Rating HOW LIKELY ARE YOU TO RECOMMEND NEIGHBORHOOD SERVICES TO A FRIEND OR NEIGHBOR? 11 11 1 1 Likely Neutral Unlikely Very Likely Very Unlikely 64 What do you love about the Neighborhood Centers? Client Comments All staff is helpful Distance, access It's excellent. Proximity to home. Service is good and location is close to home. The staff are super friendly and very helpful! They go out of their way to make me feel welcomed. They're helpful Staff and security officer Greg very nice professional Keeps me out of HEB saving me money. Everything. Distancia, Bueno trato Que Siempre tienen variedad, son muy amables y son puntales. Muy buen servicio El servicio que nos dan con los alimentos y la amabilidad. Siempre ayudan. Me gusta que pueden brindar comida para la communida. Muy buen servicio Gracias Disculpe esta es la encargada x el pago del Bill de luz gracias El interés de ayudar a los demas Muy bueno trato y ayuda me dieron, muchas gracias excelente!!! THANK YOU!