Item2_2021-Client-Satisfaction-SurveyPPT — original pdf

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Neighborhood Services Unit: 2021 Client Satisfaction Survey Community Needs Assessment Survey Results Client satisfaction portion of the Community Needs Assessment client survey (99 responses) • 32 web surveys (English) • 28 web surveys (Spanish) • 28 paper surveys (English) • 11 paper surveys (Spanish) ZIP codes surveyed 24 25 20 15 10 5 0 4 3 2 1 2 1 6 4 5 4 6 5 1 2 1 1 2 1 13 Assistances Provided 9 5 44 41 Rent None, did not apply for service(s) Utility (Electric) Food How clients prefer receiving services 13 35 11 12 28 No preference Prefers services from home Does not receive services Prefers services in person At home and in person Client experience rating Okay Good Great No services received