Item2b_CSBG_NeedsAssessmentFindings_Presentation_060821 — original pdf

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CSBG Needs Assessment Findings Presentation to the City of Austin Community Development Commission June 8th, 2021 Presentation Overview Introduction & Overview: Process during COVID-19 Community Engagement Activities Top Five Needs Gaps in Services & Barriers Discussion/Questions TDHCA Community Needs Assessment (CNA) Standards • Conducted every 3 years • Process includes: • Collecting current poverty data and its prevalence related to gender, age, and race/ethnicity • Collecting and analyzing qualitative and quantitative data in service areas • Determining key findings on the causes and conditions of poverty and the needs • Upon completion: • Governing board formally accepts the assessment • Results inform an outcome-based and anti-poverty focused Community Action Plan • Customer satisfaction data and input is considered in the strategic planning process Needs Assessment Timeline 1. Work Plan Development 2. 3. Collect Quantitative Data Collect Qualitative Data 4. Analyze Data • Include key findings on the causes and conditions of poverty and the needs • Rank top 5 community needs 5. Develop Report • Report due to TDHCA by July 1, 2021 Report Overview 1. 2. 4. 5. Executive Summary/CNA Needs Ranking Overview CNA Process & Methodology 3. Overview of the Causes & Conditions of Poverty Travis County Overview Community Strengths & Assets/Community Resources 6. Gaps in Services & Barriers 7. Top Needs & Trends in Travis County by Domain 8. APH Neighborhood Centers Overview 9. Appendices (surveys/interview tool & results; bibliography) Conducting a CNA During COVID-19 Opportunities • Determining baseline needs created by COVID-19 • Identifying conditions that contribute to the community’s ability to respond to the crisis Challenges & Limitations • Effects on data collection methods • Effects on response and response rates • Effects on data analysis and prioritization • Lagging data Qualitative Data Collection • Key Informant Interviews - CDC members (5) • Client Survey (99 responses) • Resident Survey (61 responses) • Service Provider Survey (40 responses) Outreach: shared via local social media platforms, community distribution lists, and e-newsletters. Key Themes from Stakeholder Outreach • Major gap between access to information about what services and programs are available and the utilization of said programs and services by the residents who need them. • • There is a major need to streamline, simplify, and educate on the way city programs work and how to access them. Suggested focus on grassroots and community organizing and information sharing because the shift to digital and virtual means of operation has already been a problem prior to the pandemic further exacerbating inaccessibility for low-income residents. Quantitative Data Collection • Community Action Partnership Data Hub • Community Reports • City of Austin Comprehensive Housing Market Analysis • ECHO – 2020 Point in Time Homeless Count • Central Texas Assessment of Fair Housing • Community Advancement Network (CAN) Dashboard • Travis County Alcohol, Tobacco & Other Drugs Needs Assessment • Success by 6 • 2-1-1 Data, United Way of Greater Austin 2-1-1 Data Insights • 64,211 calls • 50% increase from 2019 • Weeks when call volume was 4x the amount from the previous year Call Type 2019 2020 Housing-related Rental Assistance 12,472 6,057 Unemployment Insurance 133 19.052 12,685 907 Percent Change +53% +109% +582% Emergency Food Assistance 6,057 11,138 +84% Mental Health Support 3706 4984 +35% Transportation-Related 6372 2129 -67% Overview of Needs Top 5 Identified Needs • Housing • Emergency Assistance (Basic Needs) • Health & Wellness • Employment • Education Other Identified Needs • Childcare assistance • Help navigating services • Financial literacy • Caregiver support/respite and guardianship services • Violence/abuse prevention • Immigration and legal services • Youth services and activities • Help obtaining ID and benefits • Addressing trauma • Transportation • Computer & broadband access • Building service provider competence in addressing diversity, equity and inclusion • Address Texas energy grid disparities • Clothing • Diapers and menstrual products • Adult literacy • Service providers -- affordability but also Need Residents Clients Housing referred to the need for safe housing, utility and rent assistance, and services for people who are homeless: Housing! We need affordable permanent housing with continuous support. There are not enough places doing the coordinated assessment, nor is it an expedient process. We need a streamlined approach for continuum of care between agencies, city, and state. • Key informants -- need for affordable housing and mentions of access to home repair programs, property tax education and assistance, rent/mortgage assistance, and assistance with safe short-term shelter for homeless persons: Homelessness is more than housing affordability - we simply need more shelter. Help paying rent or mortgage Help with utility bills (electric, gas, etc.) None/None of the above 19.67% (12) 44.44% (44) 21.31% (13) 37.37% (37) 18.03% (11) 30.30% (30) Housing that I can afford 47.54% (29) 25.25% (25) 44.26% (27) 9.09% (9) Help to make my home more energy efficient (adding solar panels, adding more insulation) Assistance with safe short- term shelter for homeless persons 13.11% (8) 2.02% (2) Emergency Assistance (Basic Needs) •Service providers -- food, rent, transportation, and clothing. Mentions about financial assistance and social services. Need Food •Key informants -- emergency assistance, especially during the pandemic. Mentions of transportation/mobility as well as access to basic needs (utilities, food, rent): Free transit by priority should be implemented – for example, homelessness, students, underage generally, elderly & disabled, cost burdened below percent of Median Family Income. Residents Clients 27.87% (17) 63.64% (63) 44.26% (27) 34.34% (34) 31.15% (19) 25.25% (25) Help finding resources in the community Health Insurance/Medical Care Prescription Assistance 16.39% (10) 16.16% (16) Transportation 31.15% (19) 14.14% (14) None/None of the above 32.79% (20) 12.12% (12) Health & Wellness •Service providers -- mental health supports, caregiving help, substance abuse treatment, and medical providers who accept non-managed Medicaid: Not enough mental health/dental health/physical providers accept Medicaid. If they do they rarely have [appointments] available. • Key informants -- healthcare affordability, healthcare access, mental health needs, and public health and safety: Locally, not enough clinics who accept Medicaid or receptive to accepting MAP. Need Residents Clients Healthy eating classes or other support 40.98% (25) 38.38% (38) None of the above N/A 29.29% (29) Programs and activities for Seniors 36.07% (22) 21.21% (21) Help living with major health conditions (e.g., diabetes) 16.39% (10) 20.20% (20) Mental health counseling or classes 60.66% (37) 17.17% (17) Assistance for elderly and disabled and persons with chronic health conditions to maintain independence 31.15% (19) 15.15% (15) Programs and activities to keep youth and adults from reentering jail or prison 37.70% (23) 11.11% (11) Help with drug or alcohol addiction 16.39% (10) 3.03% (3) Employment •Service providers mostly referred to increased employment opportunities when providing context about employment needs •Two key informants referred to employment needs—one mentioned the need for jobs with good wages and the other referred to access to jobs. Need Residents Clients None/None of the above Help finding a job with a living wage Help with job skills and/or job training to earn better wages 32.79% (20) 47.47% (47) 34.43% (21) 34.34% (34) 40.98% (25) 26.26% (26) Childcare so that parent can go to work 31.15% (19) 17.17% (17) Education •Service providers -- intersectional workshops, financial literacy, mentoring, and skills training. • Two key informants noted education needs— education access for adults/early childhood and education access for early childhood: Digital access and literacy skills are low. English as a Second Language Classes 6.56% (4) 24.24% (24) Need None/None of the above Computer Skills Training Adult Education or Night School GED classes Help to attend trade or technical school or college Full-day public pre-kindergarten for 3-year- olds Extra educational support for children (reading, math, etc) Residents Clients 34.43% (21) 36.36% (36) 31.15% (19) 18.18% (18) 21.31% (13) 17.17% (17) 4.92% (3) 14.14% (14) 36.07% (22) 13.13% (13) 18.03% (11) 11.11% (11) 19.67% (12) 7.07% (7) Childcare so that parent can go to school 21.31% (13) 6.06% (6) Half-day public pre-kindergarten for 3- year-olds Help finding public pre-kindergarten 9.84% (6) 3.03% (3) 16.39% (10) 3.03% (3) Gaps in Services & Barriers • Access to services -- the need to improve transportation, navigation support, support accessing identification and benefits, and addressing literacy, language, and technology barriers • Availability of services -- the need for services outweighing demand as evidenced by long wait times and lines • Cultural competency/responsiveness of service providers -- the need for service providers to improve competence in diversity, equity, and inclusion and to be more trauma-informed Discussion/Questions • Community Resource List – anything to add? • Any surprises? • Other questions or comments