Item 3: Utility Assistance Program Presentation — original pdf
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Customer Assistance Program Overview – Commission on Immigrant Affairs Gerardo ‘Jerry’ Galvan Vice President for Customer Care Services December 1, 2025 © Austin Energy Demographics 2023 Estimates Austin 1,025,668 Travis County 1,334,961 Immigrants 18% Immigrants Place of Origin Travis County Asia 33.6% Latin America 49.6% Africa 6.0% Europe 8.8% Oceania 0.3% North America 1.7% demographics-austin.hub.arcgis.com Lila Valencia | Austin Demographer | Lila.Valencia@austintexas.gov Austin Energy Service Area • 1/3 larger than Austin city limits • Customers in Austin, Travis County and Wiliamson County • Serve more than 570,000 customer accounts • Customer Assistance Program serves any eligible customer inside or outside the city limits 3 Discount Program Savings Electric • Monthly Average Water • Monthly Average Customer Savings $31.32 Customer Savings $41.07 • FY2024 Customer Savings $20 Million • FY2024 Customer Savings $9.5 Million Drainage • Monthly Average Customer Savings $6.72 • FY2024 Customer Savings $1.2 Million Wastewater • Monthly Average Customer Savings $41.42 • FY2024 Customer Savings $7.8 Million $1,446 Yearly Customer Savings Based on average usage and having all City of Austin Utility Services 4 Customer Assistance Programs Nationally Recognized Wrap Around Services Model Utility Bill Discounts Wrap Around Services Medically Vulnerable Registry Plus 1 Financial Support Weatherization Arrearage Management Education Utility Bill Discounts 83,769 Households Medically Vulnerable Registry 748 Households Plus 1 Financial Support 8,484 Households | $2.4M Education 405 Households Arrearage Management 801 Households Weatherization 315 Households Customer Driven. Community Focused. ©Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and may be trademarks of their respective owners.