Backup — original pdf

Backup

Austin Energy Low Income Consumer Advocates-Payment Arrangement Design Policy Worksheet DRAFTTarget PopulationEligibilityLength of TermNumber of PA's AllowedDown Payment$ Amount ThresholdDeposit on PAPA DisqualificationCurrent AE Program ExistsAll ResidentialAll ResidentialUp to 8 months (CSR)Up to 12 months (Supervisors)Up to 36 months (Customer Assistance Team)Unlimited-as long as the account is brought to 0 balance before the account becomes eligible againYes - 50% down exceptions approved by SupervisorsNoneNOMeter TamperingPrevious PA BrokenDisconnection for Non-PaymentField Activity Scheduled for Non-PaymentReturned Payment on Account1-Discount Program2-Emergency AssistanceLow IncomeRegular ResidentialCritically IllElderlyHouseholds w/ young childrenLow IncomeRegular ResidentialCritically IllElderlyHouseholds w/ young children24 months regular residential$48 maximum for discount participants (any length of term possible)3 Payment Arrangements4th Payment Arrangement for any customer identifying a "Bona Fide" Reason *NONoneNot DeterminedNot Determined1-Discount Program2-Emergency AssistanceGeneralAll ResidentialUp to 24 months, if needed (CSR)Up to 36 months (Supervisors)TBD (Customer Assistance TeamUnlimited-as long as the account is brought to 0 balance before the account becomes eligible againYes -Down payment equal to first month installmentNoneNo application of deposit to PA1-Discount Program2-Emergency Assistance3-Education4-Weatherization5-New Collections Template (in progress)Low IncomeCritically IllElderlyHouseholds w/ young childrenCAP CustomersAs defined by a monthly payment not to exceed 5% of U.S. Dept of HHS monthly poverty guideline for single person householdUnlimited-as long as the account is brought to 0 balance before the account becomes eligible again. Those with broken arrangements can have 3 Payment Arrangements/4th with "Bona Fide" Reason*NONoneNo application of deposit to PA1-Discount Program2-Emergency Assistance3-Education4-Weatherization*Bona Fide Reasons= serious illness or injury by account holder or household member; loss of employment; economic loss due to natural disaster; domestic violence against the customer; a commitment by an independent program to assist customer with paymentThe PURPOSE of a Payment Arrangement (PA) is a short term payment option for households that are having a temporary crisis; PAs provide several months to pay off overdue utility bills in equal installments. Austin Energy Regular PolicyCouncil Mandated Current PolicyAdvocacy Group RecommendsAdvocacy Group Recommends