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Austin Energy Low Income Customer Advocates – April 16, 2014

Agenda — original pdf

Agenda
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Austin Energy Consumer Advocates Working Group April 16, 2014 9:30 am – 12:30 pm 721 Barton Springs Road Town Lake Center, Assembly Room 100 Agenda Goal: To understand the current rules and to develop a sustainable set of recommended rules for: • Revising deferred payment plans and service disconnections • Developing an arrearage management plan, and, • Revising appropriate customer service practices. Meeting Objectives 1. Review subcommittee’s recommendation for an Arrearage Management Program 2. Discuss arrearage management program components 3. Develop draft of Working Committee’s Arrearage Management Program 9:15 AM Gathering and Sign-In 9:30 AM Welcome, Objectives and Agenda Ground Rules and Updates Presentation of Arrearage Management Program by subcommittee • Program design process • Program recommendations Discussion on Arrearage Management Program components 12:00 PM Discussion on Remaining Work and Meeting Schedule Wrap-up and Next Steps 12:30 PM Adjourn Thank you for your participation today.