Subcommittee Recommendation — original pdf
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City of Austin UtilitiesArrearage Program DesignDiscount Participants60% Median Family Income (MFI)EligibilityEnrolled or waitlisted on the discount programIncome at or below 60% of the area median income verified by an agency with support services structureBenefitsImmediate incentive towards debt (match/credits begin month 1 of program) will be able to tap into AE resources (education class, weatherization, etc.)Immediate incentive towards debt (match/credits begin month 1 of program) will be able to tap into agency resources (case management)How to ApplyAlready in placeReferred by partner agency with support services structueAuto vs. Self EnrollmentSelf-enrollment with heavy promotion/marketing Auto-enrollment through partner agency with support services structueLength of ProgramDetermined by amount of debt; $1,750-$3,000 = 12 months $3,001-$6,000 = 24 months $6,001+ = 36 monthsDetermined by amount of debt; $1,750-$3,000 = 12 months $3,001-$6,000 = 24 months $6,001+ = 36 monthsDown payment RequirementNot requiredNot requiredMatch vs. Graduated PaymentsGraduated payments, with AE always paying more than customer Graduated payments, with AE always paying more than customer Payment Amount %20%/80%, 30%/70%, 40%/60%20%/80%, 30%/70%, 40%/60%Removal from Program2 strikes rule 30 day no contact = strike Default payment = strike NSF = strike2 strikes rule 30 day no contact = strike Default payment = strike NSF = strikeAdministrationAustin EnergyAgency with support services structure City of Austin UtilitiesArrearage Program DesignEligibilityBenefitsHow to ApplyAuto vs. Self EnrollmentLength of ProgramDown payment RequirementMatch vs. Graduated PaymentsPayment Amount %Removal from ProgramAdministrationRegular ResidentialReferred to AE by agency that does not have support services structureImmediate incentive towards debt, will be able to tap into AE resources (education class, weatherization, etc.)Referred by partner agency that does not have a support services structureAuto-enrollment through partner agency that does not have a support services structureDetermined by amount of debt; $1,750-$3,000 = 12 months $3,001-$6,000 = 24 months $6,001+ = 36 monthsNot requiredMatched payments50%/50%2 strikes rule 30 day no contact = strike Default payment = strike NSF = strikeAgency without support services structure