Backup — original pdf

Backup

Arrearage ProgramsMassachusettsConnecticut - United IlluminatingArizona, Arkansas, California, Georgia, Illinois, Iowa, Massachusetts, Missouri, New Hampshire and Texas - Liberty UtilitiesPortland General Electric Company (New Start Pilot)AmerenUE-Clean Slate (Missouri)Be a residential utility customerBe a residential utility customerCustomer of record for the accountBe a residential utility customerUE customerBe eligible for Fuel Assistance or low-income discount rateBe eligible for Winter Moratorium (a.k.a. hardship) programBe eligible for LIHEAP programPriority to low-income elderly and low-income disabled customersOwe at least $100 in overdue billsOwe at least $500 with minimum 90 days delinquent$300+ in arrearsOwe at least $100 in overdue bills$3 million budgetAgree to a payment plan and to make payments on timeCustomer must make a minimum payment of 20% of the past due balanceAgree to take part in budget counseling and energy efficiency programs12 month program 60+ days overdueAgree to a payment plan and make payments on timeAgree to participate in the Discount RateMake minimum or initial paymentNot a landlord account (where tenants pay utilities to landlord)CEAP eligibleNot be shut off for nonpaymentSet up an affordable payment planEnter into monthly payment plan that includes: 1) current bill amount and 2) future projected bills for the term of payment planPlaced on 24-month levelized payment agreementActive UE customers pay 10% of the delinquent amount and the remaining amount will be covered by a Clean Slate pledgeAgree not to shut off services for non-payment if you follow the payment plan Attends one Energy Awareness ClassInactive UE customers pay 20% of their arrearage, Clean Slate pledge will cover the remaining balance.Give you credits against your overdue balance when you make payments on time or meet other program requirementsPay the monthly amount agreed to - if so, receive a $100 monthly "credit" towards past due balance - cap of $1,200/yr/per participantParticipant makes 12 consecutive monthly payments on time and in full, company waives 50% of the arrearage Forgive part of your debt when you enroll in the programFailure to pay the monthly amount agreed to will result in termination of the PA. Any remaining AMP benefit will be forfeited. The AMP payment plan may be reinstated if all missed payments along with the current payments are made.Offer you budget counseling so you will not get behind in payments againDo a home energy audit and recommend energy efficiency programs to help you save money on home energy expensesApplyMust apply to take partMust apply to take partMust apply through Contact Center at 800-544-4944.Must apply to take partPA Policy(Western Massachusetts Electric) An initial paymet is required to set up an arrangment and is due within 2 weeks. Arrangements generally do not exceed 4 months. If a payment is missed, customers can be set up on a new PA but it is generally for a shorter period of time. Multiple PAs are allowed but length of PA varies based on success of earlier PAs.Account must be past due 30 days or more. An initial payment is required to set up arrangements. Missed payments have to be made up before an arrangement can be set up. Customers are allowed 2 PAs within one year. Arrangements can be made for a period of 4 – 12 months, depending on your individual circumstances.Maximum length is 12 months. First installment acts as a down payment within the first month. Generally allow one PA and must successfully complete in order to get set up on a new PA. An initial paymet is required to set up an arrangment. Arrangements can be made for up to 12 months. PA length varies depending on season. Customers are allowed 2 PAs within one season. Websitehttp://www.massresources.org/arrearage-management.htmlhttps://www.uinet.comhttp://www.libertyutilities.com/ma/my_account/arrearage_management.html http://www.puc.state.or.us/meetings/pmemos/2006/090506/ca4.pdfwww.ameren.com/cleanslate BenefitsEligibilityApply for, and agree to participate in, all other financial assistance programs available (e.g. fuel assistances, weatherization/conservation etc.).Apply for other available energy assistance programs such as fuel assistance and weatherizations