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Water Conservation Plan and Utility Profile CITY OF AUSTIN WATER CONSERVATION PLAN Developed to Meet Requirements Outlined in 30 TAC §288.2 and §288.5 Page 1 of 188 May 2DRAFT - November 21, 2024 - DRAFT  Water Conservation Plan and Utility Profile Page 2 of 188  Water Conservation Plan and Utility Profile Message from the Director Thank you for your interest in Austin’s most precious natural resource: water. The city was founded in the mid-1800s on the banks of the Colorado River to take advantage of that abundant water resource. Our water supply is just as critical today, but now we face unprecedented challenges: record high temperatures, record low flows into the Highland Lakes, water quality concerns, and continued rapid population growth. Together, we can meet these challenges. The City of Austin’s 100-year Water Forward Integrated Water Resources Plan is focused on water conservation and water use efficiency, as well as strategies to strengthen the diversity of Austin’s water supply. Austin has come a long way over the last decade – in 2023, we used essentially the same amount of water as we did in 2011, despite having 140,000 more residents. But the impacts from climate change require us to become even more water-wise and water-efficient. The update of this Water Conservation Plan is required by the State of Texas every five years to provide short-term strategies to address changing conditions. While Austin Water completed the required plan update in May 2024, we are now providing this November 2024 update to incorporate additional water conservation strategies. Even more importantly, the update is a necessary part of the city’s future sustainability. This document describes Austin Water’s conservation initiatives, programs, and projects to help residents and businesses increase their water use efficiency. In addition, it describes how Austin Water is maximizing our water supply from the Highland Lakes through conservation and water reuse. Learn more about what you can do to conserve our most precious resource at AustinWater.org. Shay Ralls Roalson, P.E. Austin Water Director Page 3 of 188  Water Conservation Plan and Utility Profile Table of Contents Message from the Director ...................................................................................................... 3 Executive Summary ................................................................................................................. 5 Conservation Program History ................................................................................................ 7 Public Education and Information ........................................................................................... 9 Residential Customer Programs ........................................................................................... 11 Regulatory Programs ............................................................................................................. 18 Metering and Water Loss ....................................................................................................... 21 Water Reuse............................................................................................................................ 24 Water Rates ............................................................................................................................ 26 Goals for Water Use and Water Loss .................................................................................... 27 Utility Profile ........................................................................................................................... 31 System Data ............................................................................................................................ 36 Appendix A. Water Conservation Plan Requirement Checklist .......................................... 43 Appendix B. Drought Contingency Plan ............................................................................... 44 Appendix C. Water Service Area Map ................................................................................. 147 Appendix D. Wastewater Treatment Plants and Permits ................................................... 148 Appendix E. Map of Large Wastewater Treatment Plants ................................................. 149 Appendix F. Map of Small Wastewater Treatment Plants .................................................. 150 Appendix G. Reclaimed Water System Map ....................................................................... 151 Appendix H. Signed Resolution Showing Plan Adoption .................................................. 152 Appendix I. Notification of the Lower Colorado River Authority and Region K Water Planning Group .................................................................................................................... 154 Message from the Director ...................................................................................................... 3 Executive Summary ................................................................................................................. 6 Conservation Program History .............................................................................................. 10 Public Education and Information ......................................................................................... 12 Residential Customer Programs ........................................................................................... 14 Regulatory Programs ............................................................................................................. 21 Metering and Water Loss ....................................................................................................... 25 Water Reuse............................................................................................................................ 28 Water Rates ............................................................................................................................ 32 Goals for Water Use and Water Loss .................................................................................... 34 Page 4 of 188  Water Conservation Plan and Utility Profile Future Water Use and Loss Activities ............................................................................... 39 Utility Profile ........................................................................................................................... 52 System Data ............................................................................................................................ 59 Appendix A. Water Conservation Plan Requirement Checklist .......................................... 68 Appendix B. Drought Contingency Plan ............................................................................... 69 Appendix C. Water Service Area Map ................................................................................. 173 Appendix D. Wastewater Treatment Plants and Permits ................................................... 174 Appendix E. Map of Large Wastewater Treatment Plants ................................................. 175 Appendix F. Map of Small Wastewater Treatment Plants .................................................. 178 Appendix G. Reclaimed Water System Map ....................................................................... 179 Appendix H. Signed Resolution Showing Plan Adoption .................................................. 182 Appendix I. Notification of the Lower Colorado River Authority and Region K Water Planning Group .................................................................................................................... 186 Page 5 of 188  Water Conservation Plan and Utility Profile Executive Summary The Texas Commission on Environmental Quality and the Texas Water Development Board require an update to the City of Austin’s Water Conservation Plan every five years. This document outlines Austin Water’s water conservation goals and how these goals will be met, implemented, and enforced by the City. Since 1983, Austin Water (AW) has demonstrated a strong history of adopting and implementing water conservation strategies to meet the growing and dynamic challenges of Austin’s water needs. These challenges include rapid population growth, increasing frequency of extreme weather events due to climate change, and periods of ongoing drought. Current water conservation activities include incentive programs for residential, commercial, and multi-family customers; commercial regulatory programs; water-use restrictions; water reuse; and water loss control. Current incentive programs offered to residential customers include rebates for ten different indoor and outdoor water conservation activities. The most popular are rainwater harvesting, drought survival tools, irrigation upgrades, and waterwise landscape conversion. AW offers similar incentives for the commercial and multi-family sector, but the most utilized program with the greatest savings for these customers is the performance-based incentive, Bucks for Business. While incentive programs encourage customers to partner with AW to save water, mandatory water use requirements result in the greatest savings. In 2012, the City of Austin adopted updates to the Water Conservation Code, including the establishment of several commercial water-use assessment programs for facilities with irrigation systems, vehicle washes, and cooling towers. Also included in these updates was the adoption of outdoor watering restrictions. In 2016, outdoor watering became permanently limited to once-a-week watering for automatic irrigation and twice a week for hose-end sprinklers. Figure 1 illustrates the effect watering restrictions have had on lowering the increase in water consumption relative to population growth. However, recent years with very hot and dry summers, show an increase in water consumption relative to population growth.Beginning in 2012, mandatory one day per week irrigation restrictions went into effect, which pushed water use downward. In 2016, Austin left drought stages, but the irrigation restrictions were approved to continue at all times. As rains returned to the area in 2015 and the drought receded, the City’s water use grew relative to population. Page 6 of 188  Water Conservation Plan and Utility Profile FIGURE 1. AUSTIN WATER RETAIL POPULATION SERVED AND WATER CONSUMPTION First offered by AW in 1974, reclaimed water helps provide a low-priced source of non-potable water. for irrigation, cooling, and toilet flushing. At present, over 170185 metered customersproperties use more than 1.4 billion gallons of reclaimed water annually for the irrigation of golf courses, ballfields, parks, and commercial properties, as well as for cooling towers, manufacturing processes, and toilet flushing. In 2021, the City of Austin began requiring development projects within a specified distance from reclaimed water lines to connect to the system and use reclaimed water for various significant non-potable water uses. Beginning in. In March 2024, AW launched a new GoPurple program to increase the use of reclaimed water in and around Austin to make potable water usage more sustainable. Austin City Council approved additional requirements for large developments to connect to the reclaimed system or develop onsite water reuse systems. To help manage water loss from leaks and aging infrastructure, AW conducts annual water loss audits. Other efforts to control water loss include AW’s use of acoustic technology to inspect over 500 miles of water lines annually, implementation of “Renewing Austin” to replace aging water lines, and the full-scale deployment of the My ATX Water advanced metering system. AW has also contracted a water loss consulting firm to review the utility’s water loss program, validate system input volume and meter accuracy, and provide recommendations for improvements. Beginning in 2020, the My ATX Water program has been replacing analog water meters with more accurate digital meters, offering water savings through leak notifications, customer Page 7 of 188  Water Conservation Plan and Utility Profile awareness about water use, and the opportunity for the implementation of heightened water loss strategies in the future. By the end of 2024In 2025, the My ATX Water meter replacement program will be complete. As one of the fastest-growing metropolitan areas in the nation, Austin faces unique challenges to its water supply. Austin has successfully reduced peak water demand and delayed triggeringcontinues to delay renewal of the Lower Colorado River Authority contract for over 10 years, resulting in numerous benefits to AW and cost savings to its customers. This success has been achieved due to the development, adoption, and implementation of innovative water conservation strategies. The Texas Commission on Environmental Quality and the Texas Water Development Board require an update to the City of Austin’s Water Conservation Plan every five years. FIGURE 1. AUSTIN WATER RETAIL POPULATION SERVED AND WATER CONSUMPTION AW prepared this Water Conservation Plan and Utility Profile for Municipal and Wholesale Water Use to comply with Title 30 Texas Administrative Code §§ 288.2 and 288.5. This plan provides an overview of Austin’s current and future water conservation initiatives within the framework recommended by forms TCEQ-10218 and 20162. In addition, the utility profile is used to convey information about the City of Austin’s water and wastewater system to the Texas Commission on Environmental Quality (TCEQ). A checklist of the Stage-required components for a Water Conservation Plan is provided in Appendix A. Page 8 of 188  Water Conservation Plan and Utility Profile This document provides additional water conservation goals to the plan that was adopted by Council in May 2024 and how these goals will be met, implemented, and enforced by the City. Looking forward to the next five and ten years, the City’s goal is to decrease our total per-person water use from the five-year average of 127 gallons per day to 121 gallons per day by 2029, reducing our potable water use by almost three billion gallons per year. In addition, our goal is to reduce our per-person water loss from the five-year average of 21 gallons per day in 2024 to 19 gallons per day by 2029. The strategies to achieve these goals are described on page 31. Page 9 of 188  Water Conservation Plan and Utility Profile Conservation Program History Austin’s water conservation program was established in 1983 in response to thefollowing adoption of an ordinance allowing the City to implement temporary water use restrictions to address increasing infrastructure constraints. At that time, Austin primarily utilized water demand management as a crisis response tool rather than an ongoing conservation strategy. Since then, and as water demand increased with significant population growth and development, Austin shifted its focus to using water conservation measures as a means of extending the available water supply, lowering greenhouse gas emissions, and extending infrastructure capacity. Initially, Austin’s conservation program focused on rebates and incentives to achieve high volumes of water savings and to provide customers with education about water use. Over time, certain measures such as toilet retrofits and clothes washer rebates reached market saturation and were phased out. Other major milestones for Austin’s conservation program include: 2007 – Austin strengthened and prioritized its conservation focus with the adoption of strategies recommended by a City Council-created water conservation task force aimed at reducing peak day water use by one percent per year for ten years. These strategies were anticipated to result in a 25-million-gallon-per-day reduction from peak use by 2017. 2010 – A second task force proposed additional water use reduction measures beyond the 2007 recommendations. This led to City Council adoption of a resolution to reduce water use to no more than 140 gallons per capita per day by 2020. 2012 – The City’s Conservation Code was repealed and replaced, restricting outdoor watering to twice a week and establishing commercial assessment programs. 2016 – The City’s Conservation Code was again revised following years of drought, restricting automatic irrigation to once a week. During this period, auxiliary water ordinances and Plumbing Code revisions were implemented to improve fixture efficiencies and offset potable water consumption. 2018 – The Austin City Council adopted the 100-year Water Forward Integrated Water Resources Plan. The plan is updated every five years and serves as a demand management strategy roadmap for water conservation. 2020 – The City adopted an ordinance to regulate the collection, treatment, and use of alternative water sources for non-potable uses in multi-family and commercial buildings. 2024 – The Austin City Council adopted the GoPurple program to increase use of reclaimed water and onsite water reuse systems in and around Austin. Page 10 of 188  Water Conservation Plan and Utility Profile Austin continues to explore innovative ways to leverage existing and new technologies to better inform customers, conduct analysis, and achieve water-savings breakthroughs. The new My ATX Water smart meters, digital rebate application forms, and alternative water technologies are helping advance water conservation in Austin to a level never imagined in 1983. In addition to this Water Conservation Plan, water conservation efforts integral to City planning efforts include: Water Forward Integrated Water Resource Plan: Water Forward is Austin’s 100-year integrated water resource plan. It's an adaptive plan updated on a 5-year cycle, evaluating water supply and demand management strategies for the City of Austin within a regional water supply context. A significant portion of near-term strategies include conservation activities. The initial Water Forward Plan was adopted in 2018 and is currently being updated, with completion anticipated by the end of 2024. Austin Climate Equity Plan: Austin's Climate Equity Plan was created with input from nearly 200 community members and focused on engaging racially and economically diverse residents about challenges, barriers, and opportunities facing historically excluded groups. A goal for sustainable buildings is to achieve a community-wide water demand of 152,000 acre-feet per year by implementing strategies outlined in the Water Forward Plan. Drought Contingency Plan: The state-mandated Drought Contingency Plan specifies how the City will respond and manage the water system during drought, as well as during demand or infrastructure events that constrain water supply. The most recent plan was approved in conjunction with the Water Conservation Plan in 2024 (See Appendix B). Page 11 of 188  Water Conservation Plan and Utility Profile Public Education and Information With one of the most extensive water conservation programs in the nation, AW plays a leadership role at the regional, state, and national levels, sharing experiences and resources with other water providers to promote conservation innovation and effectiveness. AW utilizes public education and community outreach to encourage participation in water conservation programs and incentives, as well as to raise awareness about water use restrictions. Community Events & Education Programs AW offers the Dowser Dan School Assembly Program, a musical and theatrical program targeting kindergarten through fourth-grade students in public and private schools served by AW. Since 1990, this program has been a valuable resource for teachers, reaching hundreds of thousands of students in Austin and surrounding communities with educational content about how to conserve water through everyday actions. Although requests for in-person presentations declined during the global pandemic, 2023 saw a resurgence in requests for Dowser Dan performances. During the period of decreased in-person assemblies, AW kept Dowser Dan and his message of water conservation relevant by producing several music videos and downloadable educational worksheets, which are available online and distributed via AW social media channels. These resources remain available for teachers and parents to share with students and families in our community. In 2015, the Texas Colorado River Rolling Exhibit, also known as the Mobile River, was developed, and launched in partnership with the Austin Independent School District, AW, and the Colorado River Alliance. Housed inside a 40-foot trailer, the Mobile River functions as a mobile science museum featuring interactive exhibits and hands-on activities targeted at middle school- aged students. The program is still active and popular at community events throughout the Austin area and the Lower Colorado River basin. AW also participates in community festivals, school events, and informational fairs, providing knowledgeable staff to answer common questions and materials to promote water conservation. In 2009, AW developed a Water Conservation Speakers Bureau to provide presentations to local organizations on topics such as conservation, irrigation, leak detection, and water waste. Advertising and Marketing Marketing and advertising campaigns are used to disseminate information about water conservation programs, rebates, and incentives through newspaperprint, radio, and televisiondigital outlets; websites; and social media platforms. Local celebrities have appeared in several televisionStrategic ad placements are designed to reach a broad demographic through a variety of formats and radio commercials to promote watering restrictions and discourage water waste.languages. Additionally, information is provided directly to customers through messaging on customer bills and the City of Austin Utilities Now! newsletter that is included in every monthly billing cycle. Page 12 of 188  Water Conservation Plan and Utility Profile AW has implemented branded templates for conservation program applications and informational materials to provide consistency and improve readability.AW links digital advertising and social media posts directly to the web page providing information about all available rebates to support water conservation. Clear information about program requirements and checklists were developed to help customers meet all program requirements. A key strategy implemented in The rebate application process has also been improved to be more accessible; customers can complete an application form online or directly from their mobile phone2023 was converting all applications for conservation rebates and programs to online fillable forms. These improvements benefit customers and help AW staff more efficiently process applications. All forms and program information are available on the AW website. AW uses its My ATX Water customer portal and its social media platforms such as Facebook, Instagram, YouTube, and NextDoor to share conservation messaging and program information to the community on a weekly basis and monitor engagement. Graphics, photography, and videos enhance messaging and increase engagement. Workshops and Presentations AW provides both in-person and virtual educational workshops about water conservation and available programs at no cost. These are adapted to the specific needs of residential and commercial customers. Beginning in 2024, AW will introduce on-demand videos designed to help residential customers efficiently manage their irrigation controllers, detect toilet leaks, and navigate the online billing portal. The WaterWise Irrigation Professionals Seminar includes information on water-efficient irrigation systems, water conservation programs, the mandatory watering schedule, electrical troubleshooting, irrigation auditing, and turf grass watering requirements. This seminar provides continuing education credits toward license renewal for irrigation professionals. AW actively participates in the Central Texas Water Efficiency Network, a coalition of regional water agencies and advocacy groups that meet to share information and promote water efficiency education, legislation, programs, and technologies. This network organizes the annual Central Texas Water Conservation Symposium, a one-day regional event aimed at providing conservation education to over 100 water professionals. Page 13 of 188  Water Conservation Plan and Utility Profile Residential Customer Programs Digital Garden Hose Meters and Sunlight Calculators AW has partnered with the Austin Public Library to provide digital garden hose meters and Sunlight Calculators through the library check-out system. The meters, which attach to standard outdoor hoses, spray nozzles, and faucets, enable customers to track their water usage for activities such as watering lawns and washing cars and adjust to conserve. Sunlight calculators determine daylight levels in specific areas outdoors so that appropriate plants can be selected and placed to minimize water consumption. Household Material Distribution AW distributes complimentary water-saving tools to residents andresidential customers, as well as to households served by AW’sthat receive water from one of the other water utilities that Austin sells water to wholesale water customers. These include showerheads, kitchen/bathroom aerators, soil moisture meters, toilet leak detection tablets, and a “Practical Plumbing Handbook.” Historically, customers were required to pick up the items at AW’s headquarters. However, due to challenges posed by the COVID-19 pandemic, participation declined. Beginning in May 2023, materials are now mailed directly to eligible customers upon request, which has resulted in a surge of participation of over 600 percent. TABLE 1. HOUSEHOLD MATERIAL DISTRIBUTION Historical program performance Fiscal Year 2019 Fiscal Year 2020 Fiscal Year 2021 Fiscal Year 2022 Fiscal Year 2023 1,479 items 95 items 74 items 780 items 5,923 items Residential Irrigation Audits AW offers a free irrigation system evaluation to residential customers who experience unusually high- water bills. To qualify, customers must exceed 25,000 gallons of water used in one month or 20,000 gallons for two consecutive months. The residential irrigation audit, conducted by a licensed irrigator from AW, involves examining the system in operation to identify leaks, assess water application rates, and ensure adequate coverage. The irrigator also assists in establishing an efficient watering schedule and making controller adjustments. Finally, the evaluation includes an assessment of equipment adequacy and recommendations for component replacement if necessary. Page 14 of 188  Water Conservation Plan and Utility Profile In Fiscal Year 2023, the number of requests for residential irrigation audits declined substantially. This reduction corresponds with a rise in telephone and online assistance, where customer service staff supported customers through the online My ATX Water customer portal to assess their irrigation system. The new portal provides insights into irrigation usage frequency and the volume of water consumed per irrigation cycle. TABLE 2. RESIDENTIAL IRRIGATION AUDITSAUDIT Historical program performance and estimated water savings Fiscal Year 2019 Fiscal Year 2020 Fiscal Year 2021 Fiscal Year 2022 Fiscal Year 2023 Estimated Water Savings 214 audits 234 audits 122 audits 215 audits 140 audits 30,331 (gallons per year per audits)audit Plumbing Program For over a decade, AW has been helping customers in need with assistance with plumbing repairs. In 2019, AW partnered with the Austin Housing Department’s Go Repair! program to support eligible low-income customers of AW by covering qualified large and costly repairs. Repairs covered as part of this program include toilets, showers, plumbing, sinks, and faucets. In 2022, the Go Repair! plumbing component became a stand-alone program, entitled the Plumbing Program, administered by the Austin Housing Department and funded by AW. The program can be combined with other assistance programs, can fund larger and costlier repairs, and offers broader eligibility requirements to provide greater assistance to eligible low-income customers. To be eligible, customers must have an AW account, maintain an income less than or equal to 100% of Austin’s Median Family Income, and reside in a single-family home or duplex. TABLE 3. GO REPAIR! AND PLUMBING PROGRAM Historical number of homes that received repairs. Fiscal Year 2019 Fiscal Year 2020 Fiscal Year 2021 Fiscal Year 2022 Fiscal Year 2023 18 40 20 11 55 Page 15 of 188  Water Conservation Plan and Utility Profile Austin Energy All-Star Conservation Kits As a participant in this program since 2022, AW offers energy-saving and water-saving tips and products to educate 6th-grade students within the Austin Energy service area about conservation. This educational initiative involves in-class curriculum and take-home kits provided to teachers, students, and their families at no expense. Residential Incentive Programs AW provides opportunities for customers to offset costs and conserve water through rebates and incentives. These programs aim to motivate eligible customers to adopt water-saving measures such as installing high-efficiency fixtures, enhancing the effectiveness of existing irrigation systems, and rainwater harvesting. Irrigation Upgrade Rebate Homeowners can receive incentives of up to $1,000 to upgrade irrigation systems to reduce water usage and waste. Eligible upgrades include rain/soil moisture sensors, pressure reduction valves, and converting from spray to multi-stream multi-trajectory rotor nozzles. Landscape Survival Tools Rebates are offered to homeowners for water-saving items such as mulch, compost, and core aeration services to facilitate moisture retention, nutrient replenishment, and turf grass health. Laundry to Landscape Homeowners can receive incentives of up to $150 for installing a laundry-to-landscape system, which allows the reuse of graywater from laundry activities for landscape irrigation. Pressure Regulating Valves A rebate of up to $150 is offered for the purchase and installation of pressure regulating valves to reduce indoor water pressure and prevent water waste and damage to pipes and fixtures. Pool Cartridge Filter Rebate Homeowners can receive up to $250 for replacing a sand or diatomaceous earth pool filter with a cartridge pool filter that requires less frequent backwashing. Pool Cover Rebate An incentive of up to $200 is offered towards the purchase of a new swimming pool cover to reduce water loss due to evaporation. Rainwater Harvesting Rebate Homeowners can receive an incentive of up to $5,000 for the installation of rainwater collection tanks to supplement or offset reliance on potable water for outdoor watering activities. Page 16 of 188  Water Conservation Plan and Utility Profile Water Timer Rebate and Instant Savings Up to 50% of the pre-tax purchase price for up to two hose timers, for a maximum rebate of $40, is offered to homeowners. Additionally, an instant savings of $5.00 off the cost of a water timer is provided at select retail stores. WaterWise Landscape Rebate A rebate is offered for up to $100 for every 100 square feet of turf areas converted to water- efficient landscapes, with a cap of $3,000. WaterWise Rainscape A rebate of $0.50 per square foot, with a bonus up to $1,500, is offered for the removal of turf grass and installation of features that direct and retain rainwater for on-site irrigation and other beneficial purposes. TABLE 4. RESIDENTIAL INCENTIVE PROGRAMS Historical number of rebate applications and the estimated average water savings Residential Incentive Program Fiscal Year 2019 Fiscal Year 2020 Fiscal Year 2021 Fiscal Year 2022 Fiscal Year 2023 Annual water savings per activity Landscape Survival Tools 108 66 72 55 Undetermined* Laundry to Landscape Pressure Regulating Valves 19 Pool Cartridge Filter Rebate Pool Cover Rebate Rainwater Harvesting Rebate Watering Timer Instant Savings Watering Timer Rebate WaterWise Landscape Rebate 69 0 13 0 0 - 15 6 - - 0 - 12 11 0 4 2 8 - 8 Page 17 of 188 0 1 1 5 0 7 3 4 Undetermined* 37,213 gallons per year 6,023 gallons per year 27,153 gallons per year 4.38 gallons per tank gallon capacity per year 3,778 3,384 Undetermined* 28 22 Undetermined* 10 3 19 11 gallons per sq. ft. per year 119 122 163 117 93  Water Conservation Plan and Utility Profile WaterWise Rainscape Rebate 2 5 5 6 7 1.5 gallons per sq. ft. per year *Potential water savings have varied significantly in different analyses. Commercial Customer Programs With almost 16,000 accounts comprising roughly 30 percent of AW’s annual salescustomer volume, there is significant potential for water savings through commercial conservation initiatives. AW partners with commercial customers by offering financial incentives, educational resources, and personalized support. We assist businesses in their efforts to seamlessly incorporate sustainable water practices into their operations. Bucks for Business AW collaborates with industrial, commercial, and institutional customers to promote water conservation through the Bucks for Business performance-based incentive program. Bucks for Business supports the installation of water-efficient equipment and adoption of process upgrades that offset non-potable water demand. Examples include replacing single-pass cooling with highly efficient systems or air cooling, reusing high-quality rinse water, recovering and using air conditioning condensate, and utilizing stormwater for landscape irrigation and other non-potable purposes. Additionally, incentives are available for installation of water-saving equipment for commercial laundry facilities and car washes. AW provides a rebate of $1.00 for every 1,000 gallons saved annually over a ten-year equipment lifespan or 50 percent of the cost, whichever is lower, with a maximum cap of $100,000. Participation in Bucks for Business has fluctuated over the years. Some incomplete applications have been due to construction delays. The highest level of participation was due to Austin Independent School District utilizing bond money to upgrade multiple facilities. While the number of applications may be low, the amount of savings for each project can be substantial. Two completed projects in 2023 are estimated to have savedsave 920,000 gallons each year. While the number of the applications for the Bucks for Business program has been low over the last five years, the program saw a significant resurgence in Fiscal Year 2024 with approximately 20 applications from commercial customers. Generally, the applications have come from multi- family facilities replacing fixtures and appliances with more efficient models, but AW has received inquiries from a wider range of commercial facilities, including movie theaters, restaurants, and car washes. Page 18 of 188  Water Conservation Plan and Utility Profile TABLE 5. BUCKS FOR BUSINESS Historical participation by fiscal year Fiscal Year 2019 Fiscal Year 2020 Fiscal Year 2021 Fiscal Year 2022 Fiscal Year 2023 1 54* 3 0 2 *One applicant – Austin Independent School District – and 54 unique facilities and activities Cartridge Pool Filter Rebate Program AW provides an incentive of up to $250 to homeowner associations and multi-family properties with pools to replace sand or diatomaceous earth pool filters with cartridge pool filters. This high- efficiency filtration technology consumes twelve times less water compared to conventional filters. Commercial, Institutional, and Industrial Water Efficiency Audit Rebate AW offers up to $5,000 toward an independent water efficiency audit of industrial, commercial, or institutional facilities. The audit is used to recommend strategies for reducing water use and assess eligibility for applicable AW rebates to enhance and upgrade equipment. Eligibility applies to each separately metered facility surpassing an annual threshold of 100,000 gallons per year. Commercial Kitchen Equipment Rebate Commercial and institutional customers can apply for rebates to replace eligible food service equipment with more efficient, cost-saving Energy Star-rated models. Rebate amounts range from $40 to $5,000, depending on the type of equipment. Eligible equipment includes pre-rinse spray valves, spring-loaded food pedal controls for kitchen faucets, boiler less steam cookers, and various dishwashers. Irrigation System Improvement Rebate Commercial and multi-family customers can receive incentives for eligible irrigation system improvements, such as central computer irrigation controller systems, pressure regulating components, flow sensors, and conversion to multi-stream, multi-trajectory rotor nozzles. Pressure Regulating Valve Rebate Multi-family customers can apply for a rebate of $150 per rental unit, up to a maximum of $750 per property, for the installation of pressure reduction valves to lower indoor water pressure and help reduce water waste. Eligibility requirements include water pressure of 80 pounds per square Page 19 of 188  Water Conservation Plan and Utility Profile inch or higher without a pressure reduction valve, installation by a licensed plumber, and compliance with all permitting requirements. Rainwater Harvesting Rebate Commercial customers are eligible for incentives of up to $5,000 for installing rainwater collection tanks for outdoor watering. The rebate amount is determined by the overall capacity of the rainwater system with different rates for pressurized and non-pressurized systems. Voluntary Reclaimed Water Connection Pilot Rebate First introduced in 2021, this rebate helps commercial and multi-family customers located along a reclaimed water main to connect voluntarily. Rebates are offered for cooling tower conversions, landscape irrigation conversions, and other uses. WaterWise Landscape Rebate This rebate supports the conversion of healthy turf areas to native beds, permeable hardscapes, rock gardens, mulching, or non-irrigated beds. Commercial customers may receive up to $100 for every 100 square feet, with a maximum amount of $3,000. Applicants must comply with planting specifications to ensure the use of native and adaptive plants. Page 20 of 188  Water Conservation Plan and Utility Profile Regulatory Programs Water Use Restrictions AW’s Conservation Division implements and enforces a comprehensive Water Conservation Code (Chapter 6-4 of the City Code of Ordinances) that applies to all retail water customers. This code includes a year-round Conservation Stage with baseline water use restrictions. In times of drought, additional stages and restrictions are described in the Drought Contingency Plan and Chapter 6-4 of the City Code. One of the largest water savings and peak day water use reduction measures was adopted in 2016 with year-round Conservation Stage restrictions. It established a watering schedule that limits the use of automatic irrigation systems to no more than once a week for up to fifteen hours. Hose-end (manual) sprinklers are limited to no more than twice a week for up to thirty hours. In 2024, restrictions on drip irrigation were adopted in the Conservation Stage, as well as all Drought Stages. See the 2024 Drought Contingency Plan for additional information regarding irrigation restrictions in Drought Stages. Conservation Stage also includes time-of-day restrictions that allow irrigation to occur only before 10:00 a.m. or after 7:00 p.m. on designated outdoor water use days unless a hand-held hose or bucket is used. Hand-held watering is permissible anytime. TABLE 6. LANDSCAPE WATERINGIRRIGATION RESTRICTIONS IN CONSERVATION STAGE Property and Irrigation Type Address Watering Day Inserted Cells Public schoolsPublic Schools, College/University, Homeowner Associations & Golf Course Fairways - Automatic & Manual ALL Monday Public Schools, College/University, Homeowner Associations & Golf Course Fairways - Drip ALL Monday and Thursday Commercial, /Multi-family - DripEVEN address, automatic and hose-end ALL Tuesday and Friday Inserted Cells Commercial/Multi-family - Automatic & Manual EVEN Tuesday Commercial/Multi Family - Automatic & Manual Residential - Automatic & Manual Residential, ODD address, automatic and hose Property - Hose-end & Drip Irrigation ODD ODD ODD Friday Wednesday Wednesday and Saturday Inserted Cells Page 21 of 188  Water Conservation Plan and Utility Profile Residential, - Automatic & ManualEVEN address, automatic and hose-end Commercial, ODD address, automatic and hose-end Residential, ODD address, hose-end Residential, Property - HoseEVEN address, hose- end & Drip Irrigation EVEN Thursday Friday Saturday EVEN Sunday and Thursday Inserted Cells The Water Conservation Code also contains prohibitions on water waste, which include failing to repair a controllable leak, operating an irrigation system with excessive pressure that creates misting, allowing water to spray onto or over an impervious surface, and allowing irrigation water to run off into the street or pond in parking lots or impervious surface. If customers have a newly installed landscape (not required by governmental permit) that needs additional watering days to become established, they can apply for a variance from the mandatory watering schedule. To qualify for this variance, the landscape must be xeriscape, and the installed plants must be low or very low water-use xeric varieties selected from AW’s approved plant list. Additional water use restrictions during the Conservation Stage include commercial power/pressure washing equipment efficiency requirements, time-of-day limits on operating commercial patio misters, restaurants may serve water only upon request, and lodging facilities must offer towel/linen reuse programs. Water Restrictions Enforcement AW enforces the Water Conservation Code through routine patrols and investigating water waste reports received through the Austin 3-1-1 hotline. Customers who have been issued a citation with associated penalties are given an opportunity to dispute the violation. The customer may request a Supervisor Review of case details to determine whether to uphold or dismiss the violation. Customers who do not agree with the outcome of the Supervisor Review will be scheduled for an Administrative Hearing. The Administrative Hearing is reviewed by a third-party hearing officer who determines whether to uphold or dismiss the violation. All citations are reviewed at an Administrative Hearing unless the customer waives their right to a hearing. Customers may have assessed penalties added to their utility bill or request separate billing. AW has a progressive penalty structure for water waste violations, with penalty amounts increasing with drought stages and violation frequency. In 2023, AW implemented a City Council- approved equity-based penalty structure with increased penalties for high water users. When Page 22 of 188  Water Conservation Plan and Utility Profile assessing a water conservation fine, staff review the customer’s average water usage for the three most recent summer months to determine which tier the customer falls into:  Top 1% of average usage  Top 3% of average usage  Top 5% of average usage  Top 10% of usage  Below the 90th percentile of use For more information regarding the enforcement process and current penalties, please visit Austin Water's website.www.austintexas.gov/department/find-your-watering-day. Page 23 of 188  Water Conservation Plan and Utility Profile Water-Use Efficiency Assessment Programs Commercial facilities comprise roughly 30 percent of the city's overall water consumption. Efficient water use by the commercial sector is vital to future sustainability. AW administers three programs that require the submission of mandatory water efficiency reports: Commercial Facility Irrigation Assessment Since 2014, industrial, commercial, and institutional facilities situated on one acre or larger must assess permanently installed irrigation systems once every two years. Third-party AW Authorized Irrigation Inspectors conduct these station-by-station inspections to identify potential water waste violations. In Fiscal Year 2023, nearly 3,500 facilities were required to submit biannual assessments with an average compliance rate of 93 percent. Cooling Tower Efficiency Program Established in 2017, this program ensures that cooling towers operate in a manner that promotes water conservation. Facilities must adhere to baseline cycle-of-concentration standards and include efficiency components. Annual inspections confirm compliance. In Fiscal Year 2023, more than 300 facilities were required to submit their annual assessments with an average compliance rate of 80 percent. Commercial Facility Wash Assessment This program, initiated in 2012, sets water-efficient standards for vehicle wash equipment for commercial, multi-family, and municipal facilities. Facilities must conduct annual efficiency evaluations. In Fiscal Year 2023, more than 200 facilities with vehicle washes were required to submit annual assessments with an average compliance rate of 83 percent. Commercial customers failing to submit required compliance documentation may face a Water Conservation Fee of $758 assessed to their utility account for each month they are out of compliance. Page 24 of 188  Water Conservation Plan and Utility Profile Metering and Water Loss Metering Devices AW meters all customer water connections, and our meters meet American Water Works Association accuracy standards. Before each customer connection is metered, each meter is delivered to AW, it is tested by the manufacturer. Upon delivery, all meters 3-inch and larger are tested a second time by AW’s Water Meter OperationOperations (WMO) division. After installation, large meters are tested annually by WMO and through a contracted service provider. Any meter that fails accuracy testing before installation is sent backreturned to the manufacturer, and post-installation . For meters 2-inches and smaller, a sample from the pallet of meters from each shipment is tested. If the testing sample of smaller meters fails the accuracy test, the entire shipment is rejected and returned to the manufacturer. Additionally, post-installation meter testing failures are expeditiously repaired or replaced. AW is scheduled to complete the My ATX Water smart metering program in 2025. Once the program is completed, AW will have replaced the entire metered populationAfter installation, large meters are tested annually by WMO or through a contracted service provider. Water Loss Control Annual water loss percentagestotals fluctuate with weather and demand conditions, with some variation due to data collection. AW conducts annual Water Loss Audits following the Texas Water Development Board (TWDB) methodology and has made significant progress in improving data validity scores while implementing comprehensive water loss strategies. To enhance water loss management, AW has contracted with a consulting firm to review the water loss program, perform a Level 1 Validation of the 2022 Water Loss Audit, review system meter accuracy validation, and provide recommendations for improvement. A final report is expected in the first quarter of 2024. One full-time position is dedicated to addressing water loss.Recommendations identified in the final report have been incorporated into an implementation plan that is underway. AW’s efforts to control water loss include managing leaks, reducing non-revenue water, and improving data quality. The table below shows water loss volumes over the past five years. Page 25 of 188  Water Conservation Plan and Utility Profile TABLE 7. HISTORICAL WATER LOSS VOLUMES Overall (millions of gallons), Per Person (gallons per capita daily, GPCD), and as an Infrastructure Leakage Index (ILI) Year Water Loss (million gallons) Infrastructure Leakage Index (ILI)2 Water Loss (gallons per capita daily)GPCD (Gallons Per Capita Daily)1 2019 7,468 18.88 20202023 8,678864 21.6823.05 2022 2021 8,500 8,030029 20222020 8,880498 20192023 7,4708,661 21.56 20.4342 23.0821.55 18.9121.64 3.71 4.1944 3.89 3.6786 4.2209 3.524.18 1Austin Water acknowledges that Gallons Per Capita Daily is a metric used throughout this planning document under direction of the State, but also understands that water loss is not dependent on population and therefore this is an imperfect performance measure. Water loss is driven by miles of pipes, number of connections, system operating pressure, accuracy of meters, and by programs to reduce leakage and apparent loss, regardless of the numbers or actions of the population served by the system. 2 Infrastructure Leak Index (ILI) is a performance measure that expresses system real losses as a multiple of the calculated Unavoidable Real Losses. Leak Detection and Repair AW conducts comprehensive leak detection to locate subsurface leaks in the water distribution system. Acoustic technology is utilized to inspect over 500 miles of water lines annually, while smart ball technology is employed to search for leaks inside large transmission mains. Austin Water has budgeted contracts for approximately $2 million per year for these leak detection projects. The "Renewing Austin" program targets aging water lines for replacement to enhance system reliability, focusing on mains with a history of leakage incidents. AnThis program’s purpose is to prevent future leaks before they happen, which reduces losses and service outages. Over 60 Renewing Austin projects have been proposed for the Fiscal Years 2025-2029 Capital Improvement Plan. In addition, there is an ongoing service line replacement program, targeting polybutylene lines that have the highest failure rate. To ensure that known leaks are addressed promptly, Austin Water has an accelerated leak response and repair program has also been implemented, with approximately 90 percent of emergency leaks responded to within three hours and most being repaired in one day or less, faster than the recommended industry standard of two days. Page 26 of 188  Water Conservation Plan and Utility Profile Unaccounted-For Water Use (Non-Revenue Water Use) AW has implemented a comprehensive plan to reduce non-revenue retail water use by routinely analyzing consumption data for zero-reads and suspicious usage patterns. Coordination with the City of Austin Utilities Revenue Measurement Control staff is conducted to investigate meter tampering and water theft. Reporting of theft from City hydrants is facilitated through the Austin 3- 1-1 system. My ATX Water Advanced, Austin’s Smart Metering InfrastructureSystem My ATX Water, the City’s advanced metering infrastructure program, was deployed began deployment in 2020 to replace analog meters with digital meters citywide. The new meters recordreport near real-time water use and provide information to both AW and customers through a customer portal. In the coming years, My ATX Water will allow AW to implement robust water loss strategies, including district metering, remote leak detection, and pressure monitoring. By the end of 2023, over 205,000 customer meters had been exchanged, with full deployment expected by the end of 2024. As part of the My ATX Water deployment process, AW has identified and repaired hundreds of small meter and cut-off valve leaks, while alerting customers to pre-existing leaks on their service lines.Full deployment of My ATX Water is expected in 2025. The My ATX Water customer portal allows customers to access their water usage data and sign up for customized notifications, including leak alerts and bill forecasting. Customers can also sign up for daily water use updates and water budgeting. In 2023, over 123,000 leak alerts and 81,000 bill-forecast notifications were sent out to customers; repairs and behavior modifications through these notifications are estimated to have saved 495.5 million gallons of water. Customers are also alerted to continuous flow events via email, text, or traditional mail. Page 27 of 188  Water Conservation Plan and Utility Profile Water Reuse Reclaimed Water System AW initiated its reclaimed water program in 1974, primarily to dispose of wastewater effluent. However, theThe program's objectives evolved over time to include providing a cost-effective source of non-potable water to conserve treated potable water, delay the need for treatment plant construction and expansions, postpone water contract payments, and address environmental concerns. Today, reclaimed water is utilized for irrigation of golf courses, ballfields, parks, and commercial properties. It is also utilized in cooling towers, manufacturing processes, and toilet flushing. The reclaimed water system comprises four pump stations, two pressure zones, 72.8 miles of main pipelines, and six water storage facilities with a total storage capacity of 6.2 million gallons in the distribution system and 1.58 million gallons at the plants. Additionally, three public bulk water filling stations facilitate reclaimed water distribution. Currently, there are over 170185 metered customersproperties with an annual demand exceeding 1.4 billion gallons. An additional 12.914.6 miles of reclaimed main pipelines are either in the design phase or under construction. TABLE 8. HISTORICAL USE OF RECLAIMED WATER (MILLION GALLONS) FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 1,493 1,569 1,606 1,689 1,634 The Reclaimed Water Mandatory Connection Ordinance, adopted by Austin City Council in September 2021, mandates that any development project within 250 feet of a reclaimed water line must connect to the reclaimed water system for irrigation, cooling, toilet flushing, and other significant non-potable water uses. For large developments with 250,000 square feet or more of gross floor area, the connection mandate extends to 500 feet. In April of 2024, Austin City Council updated the ordinance to exempt certain affordable housing projects but directed staff to look at the feasibility of fully subsidizing the cost of reclaimed connections and dual plumbing for these projects by April 2025. Onsite Water Reuse AW has been promoting onsite water reuse for over a decade, encouraging the utilization of non- potable water sources like rainwater, graywater, reclaimed water, and others for irrigation, cooling, and toilet flushing. Several changes to City Codes and Ordinances have facilitated this while ensuring public health and safety. Since September of 2017, new commercial and multi-family projects with cooling towers have been required to reuse condensate or utilize non-potable water to compensate for evaporative losses. Page 28 of 188  Water Conservation Plan and Utility Profile The Onsite Water Reuse System (OWRS) Program was initiated to implement code changes adopted in December 2020 that regulate the collection, treatment, and use of alternative water sources for non-potable uses in multi-family and commercial buildings. Effective April 1, 2024, the collection and treatment of rainwater orand condensate for reuse in commercial and multi-family buildingsdevelopments of 250,000 gross square feet or greater is required. Additionally, the Onsite Water Reuse Incentive Program provides project reimbursements of up to $500,000 for voluntarily incorporating onsite water reuse systems. Similar to the Reclaimed Water Mandatory Connection Ordinance, certain affordable housing projects are exempt from onsite water reuse requirements, but staff is looking at the feasibility to fully subsidize onsite water reuse for these projects. GoPurple Program In March of 2024 AW launched a new GoPurple program to increase use of reclaimed water and onsite water reuse systems in and around Austin. The program aims to support various measures like cost-sharing, grants, and other incentives for reuse. It is funded through a new Community Benefit Charge for AW customers and a voluntary rate dedicated to water reuse. Any new Page 29 of 188  Water Conservation Plan and Utility Profile commercial or multi-family development that is connecting to the reclaimed water system or installing an onsite water reuse system is eligible to participate in the program and receive financial incentives from AW to reduce the cost of installing water reuse piping or treatment systems. For more information regarding the Go Purple requirements, incentives, and funding sources, please visit the Go Purple website at www.austintexas.gov/page/go-purple. Water Benchmarking Water benchmarking, a strategy derived from the 2018 Water Forward Plan, assists in reducing water demand in new commercial development projects by identifying conservation opportunities. Since 2021, applicants for commercial or multi-family projects of 250,000 gross square feet or greater must submit a Water Benchmarking Application to assess water usage and identify conservation opportunities. Applicants of large developments with 250,000 gross square feet or greater are also required to meet with AW staff to review their Water Benchmarking Application and available incentives for conservation and reuse. This initiative aims to establish and adhere to an annual water budgetbudgets for commercial development projects, with 439 applicants having undergone this process by December 31, 2023. Eventually, AW may institute excess usage charges for commercial projects that exceed an annual water budget. Following the effective date of the mandatory onsite reuse requirement, water benchmarking meetings will shift focus to ensuring compliance with onsite water reuse and reclaimed water connection ordinances. Page 30 of 188  Water Conservation Plan and Utility Profile Page 31 of 188  Water Conservation Plan and Utility Profile Water Rates AW implements a five-tiered inclining block rate structure for single-family residential customers, aiming to maintain affordability for essential water use while discouraging excessive consumption. This structure is one of the steepest in the nation and has successfully led to a significant decrease in water consumption at the highest tiers. Additionally, reduced rates are provided to customers eligible for the utility's Customer Assistance Programs (CAP). For multi-family, commercial, and multi-familylarge volume customers, water conservation during irrigation season is promoted through peak and off-peak rates. These rates are designed to incentivize water conservation during times of high demand. TABLE 9. AUSTIN WATER VOLUMETRIC RATE STRUCTURE BY RETAIL CUSTOMER CLASS (Effective November 1, 2024) (Effective November 1, 2023) Amount Used Volumetric Unit Charge (per 1,000 gallons) Single Family Residential Residential Customer Assistance Program 0-2,000 gallons 2,001-6,000 gallons 6,001-11,000 gallons 11,001-20,000 gallons Over 20,000 gallons Off Peak (November-June) Peak (July-October) $3.0013 $4.995.26 $8.659.52 $13.1815.05 $14.7418.06 Multi-Family $4.67 $5.1537 $1.2331 $3.6584 $6.007.14 $11.5113.24 $14.2117.52 Commercial $5.46 $5.866.22 Water Drought Rate Surcharge During Stage 3 and Stage 4 drought-response, an additional fee is implemented for all retail and wholesale customer classes, except qualified Customer Assistance Program (CAP Customers.) customers. The Water Drought Surcharge is enacted for all retail and wholesale customer classes during Stage 3, Stage 4, and Stage 5 of drought-response water restrictions to ensure financial stability Page 32 of 188  Water Conservation Plan and Utility Profile to Austin Water. These surcharges will take effect the next monthly billing cycle following the declaration of Stage 3, Stage 4, or Stage 5 water restrictions, and will continue until directed by the City Manager. CAP Customers will be exempt from the Water Drought Rate Surcharge. Stage 5 is an emergency stage that may be determined by the City Manager due to system outage, equipment failure, contamination of water source, or other emergencies. The goal of Stage 5 is to reduce water use to levels deemed necessary. Actions during Stage 5 may include Emergency Stage Four Regulations or Additional Restrictions, and a prohibition on irrigation. The end condition for Stage 5 is determined by the City Manager based on daily water demand or the end of supply constraints. TABLE 10. DROUGHT SURCHARGE Drought Stage Surcharge Stage 3 Stage 4 Stage 45 $1.00 per 1,000 gallons $2.00 per 1,000 gallons $3.00 per 1,000 gallons Page 33 of 188  Water Conservation Plan and Utility Profile Goals for Water Use and Water Loss AW's long-term A required component of water supply strategy is outlined inconservation plans by the State of Texas are five and 10-year goals for Total Gallons Per Capita Daily (GPCD), Residential GPCD, Water Loss GPCD, and Infrastructure Leakage Index. These four common metrics can vary significantly between cities and utility due to climate, city size, customer composition, and age of system. Historical water use and loss goals When the 2019 Water Conservation Plan was adopted, the City of Austin was just emerging from what has been determined to be the drought of record and in 2018 the City Council adopted the Water Forward Integrated Water Resource Plan and focuses on increasing efficiency and maximizing the local water supply. To achieve these goals, AW is implementing various activities:. Projections and conservation strategies from the 2018 Water Forward Plan were incorporated into the 2019 Water Conservation Plan’s Goals (Table 11).  Incentives. AW has been offering water-saving incentives to customers since 1983. The utility continuously evaluates customer programs and incentives to develop new ways of engagement, particularly in the commercial sector where significant water-savings potential exists.  My ATX Water. Austin's smart meter system, My ATX Water, provides an opportunity to engage customers with information about their water usage, promote conservation, and notify them of potential leaks. Completion of My ATX Water infrastructure in 2024 is expected to enhance water-saving efforts.  New construction requirements. AW aims to incorporate water-saving practices into new construction projects, including single-family homes and large commercial/multi-family structures. This includes requirements such as landscape transformation for new single- family homes, involving better soil, water efficient plats, limited automatic irrigation systems, and encouraging the use of alternative water for landscapes.  Reclaimed water. AW plans to expand the reclaimed water system to improve system reliability and increase the number of customers connected to reclaimed water. In addition to these initiatives, AW has set water use goals based on gallons per capita daily (GPCD) targets. These goals reflect reductions in water use resulting from year-round conservation measures and programming, rather than solely relying on drought response efforts. The GPCD goals are calculated using an annual water use per capita reduction of 0.75% between 2024 and 2029, and 1.25% between 2029 and 2034. Page 34 of 188  Water Conservation Plan and Utility Profile Page 35 of 188 Inserted Cells Inserted Cells Inserted Cells 20231Total GPCD = (Total Gallons in System ÷ Permanent Population) ÷ 365 129 Deleted Cells Water Conservation Plan and Utility Profile TABLE 11. HISTORICAL TOTAL GALLONS PER CAPITA DAILY (GPCD) VALUES2019 WATER CONSERVATION PLAN WATER USE AND LOSS GOALS Calendar Year Baseline 2024 Goal 2029 Goal GPCDHistoric 5-year Average 126 65 12767 12419.8 19.3 1313.68 3.84 2019Total GPCD1 126 2020Residential GPCD2 Water Loss GPCD32021 2022Infrastructure Leakage Index4 119 61 11.0 2.6 106 55 11.0 2.4 Average2Residential GPCD = (Gallons Used for Residential Use ÷ Residential Population) ÷ 365 3Water Loss GPCD = (Total Water Loss ÷ Permanent Population) ÷ 365 4Infrastructure Leak Index (ILI) is a performance measure that expresses system real losses as a multiple of the calculated Unavoidable Real Losses 127 Despite the water conservation efforts of the community and AW between 2019 and 2023, the five-year averages of water use and water loss did not meet the goals for the year 2024. See Table 7 for historical water loss values and Table 12 for historical water use values. Various factors contributed to the 2019-2023 average Total GPCD (127) being higher than the 2024 goal in the 2019 Water Conservation Plan (119):  Under-projected demands. The projected water demands in the 2018 Water Forward Plan and the 2019 Water Conservation Plan were based on three years – 2013, 2014, and 2015 – which projected low water use and a downward trend that did not continue when drought restrictions were lifted and the weather moderated.  Pandemic impacts. During the COVID pandemic, many Austinites were able to work from home and spent more time at home, which increased the 2020 residential water use. At the time, this residential water use was largely offset by a decline in commercial water use. However, after the pandemic restrictions were lifted and commercial water use rebounded, residential water use did not have a corresponding decline, as many Austinites continued to work from home and enjoyed water-dependent amenities, such as new landscapes and pools installed during the pandemic. Page 36 of 188  Water Conservation Plan and Utility Profile  Extreme weather. Over the last five years, there have been a number of extreme weather events that have affected Austin’s water use. Many customers lost trees and landscapes during Winter Storm Uri in 2021 and Winter Storm Mara in 2022, which required replanting and additional water use for establishment. In addition, the summers of 2022 and 2023 experienced record high temperatures, which contributed significantly to outdoor landscape water use.  Over-projected strategies. The 2018 Water Forward Plan included six strategies which were projected to produce 5,300 acre feet (1.7 billion gallons) of new water savings. Of the six, water reuse and water loss mitigation were expected to save 28 and 44 percent of the total savings. In general, the water savings were projected to occur sooner than actual implementation produced, thus leading to a shortfall in anticipated water use reduction. TABLE 12. HISTORICAL TOTAL AND RESIDENTIAL GALLONS PER CAPITA DAILY (GPCD) VALUES Calendar Year Total GPCD Residential GPCD Inserted Cells Inserted Cells 2019 2020 2021 2022 2023 Average 126 127 124 131 129 127 60 64 64 67 65 64 Future water use and loss goals AW has set new water use goals (Table 13) and water loss goals (Table 14) that are both aspirational and achievable, based on savings that AW believes can be achieved. Reducing GPCD from the baseline of 127 to 121 will require saving an additional 2.25 billion gallons (6,909 acre feet) of water annually by 2029 through the reduction of water loss, the increased reuse of water, and reducing the water use of Austin residents and businesses. TABLE 13. FIVE AND TEN-YEAR GOALS FOR WATER CONSERVATIONUSE Historic 5-year Average Baseline 2029 Goal 2034 Goal Total GPCD1 127 127 123121 116114 Page 37 of 188  Water Conservation Plan and Utility Profile Residential GPCD2 1Total GPCD = (Total Gallons in System ÷ Permanent Population) ÷ 365 2Residential GPCD = (Gallons Used for Residential Use ÷ Residential Population) ÷ 365 6260 64 64 5856 AW recognizes that water loss, like water use, is subject to fluctuations due to weather, demand conditions, and improvements in data collection. To address this issue, the utility conducts annual Water Loss Audits following Texas Water Development Board (TWDB) methodology. These audits have led to significant progress in reducing non-revenue water and improving data validity. AW has also allocated dedicated resources, including one full-time position, specifically to address water loss. The five-year averages for Water Loss gallons per capita per day (GPCD) and Infrastructure Leakage Index (ILI) are calculated using data from calendar years 2019 through 2024. These averages were calculated by subtracting sales to wholesale customers from water produced and billed to the total retail population. TABLE 14. FIVE AND TEN-YEAR GOALS FOR WATER LOSS REDUCTION Historic 5-year Average Baseline 2029 Goal 2034 Goal Water Loss GPCD1 Infrastructure Leakage Index2 21 21 4.0706 4.0706 19 3.57 17 3.31 1Water Loss GPCD = (Total Water Loss ÷ Permanent Population) ÷ 365 2Infrastructure Leak Index is a performance measure that expresses system real losses as a multiple of the calculated Unavoidable Real Losses. 5-year average is from 2019-2023 Page 38 of 188  Water Conservation Plan and Utility Profile Future Water Use and Loss Activities The specific activities that AW will implement to achieve these savings are described below with major implementation milestones. The projected annual yields of potable water savings are shown in Table 23. Water loss reduction While AW employs industry best practices related to water loss control and performs well when compared to peer utilities, our water loss and water use goals can only be achieved if we build upon current efforts. AW contracted with the engineering firm Black and Veatch, experts in water loss mitigation, to review AW’s metrics and programs and identify where improvements could be made. The Black and Veatch Water Loss Program Review, Analysis, and Optimization report identified over 20 recommendations for improvement and additional investment. The significant implementation milestones for these recommendations are shown in Table 15. Austin Water has launched a cross-department Effective Utility Management team to execute the recommendations and will regularly report on the status of each. TABLE 15. WATER LOSS REDUCTION IMPLEMENTATION MILESTONES Implementation Activity Milestone Fiscal Year Target Launch a cross-functional AW Water Loss Team to implement the recommendations of the water loss report Develop an AW Leak Detection Standard Operating Procedure (SOP) for leak detection practices, data management, and continuous training requirements. Update AW operations response procedures to improve management of service line failures. To Be Determined Update AW asset management program to improve management of service line failures. To Be Determined Develop an AW Production Meter SOP which include production meter measurement improvement recommendations. Update the AW Meter Testing SOPs for meter testing, sizing, and replacement. Create dashboards to integrate SCADA, AMI, pressure monitoring and leak detection data. To Be Determined Develop an AW Unauthorized Consumption Mitigation SOP. Develop an AW Data Handling Errors Mitigation SOP Pilot the implementation of two District Metering Areas (DMAs) to reduce water loss through pressure management. 2024 2025 2025 2025 2025 2025 2025 Page 39 of 188  Water Conservation Plan and Utility Profile Implementation Activity Milestone Fiscal Year Target Expand the use of District Management Areas across the city and consider partial conversion to Pressure Management Areas (PMAs). 2026 Drip irrigation restrictions Since 2016, automatic, manual, and hose-end irrigation has been restricted to one day (for automatic) or two days (for hose-end) per week year-round in the non-drought Conservation Stage, with tightening restrictions during drought stages. However, drip irrigation has had no restrictions in terms of days of the week or time windows. Drip irrigation systems are typically installed below ground or mulch and consist of porous piping that allows the application of water at a slow and constant rate. A drip irrigation system can be a very efficient way to deliver supplemental irrigation close to the root zone of plants, while avoiding losses to evaporation and wind, which is sometimes the case in automatic spray or hose-end irrigation. However, if drip irrigation systems were poorly installed, are poorly maintained, run too long, or are installed extensively in an area, then the overall water use can be equivalent to the use of traditional spray irrigation systems. To provide reasonable restrictions on the use of drip irrigation, AW staff met with interested stakeholders to better understand: the investments already made, the need for flexibility for large irrigated areas, and the use of drip for trees, nursery stock, and vegetable gardens. The additional restrictions listed below provide effective water savings while allowing for reasonable exceptions and variances. The days of use for drip irrigation can be found in Table 6 on page 17, as well as in the Drought Contingency Plan and City Code Chapter 6-4.  Restrict the use of drip irrigation to two days per week in Conservation Stage and Drought Stages 1-2. feet, 38% of storage).  Restrict the use of drip irrigation to one day per week in Drought Stage 3 (750,000 acre  Restrict the use of drip irrigation to one day per week for beds and functional turf in Drought Stage 4 (600,000). No irrigation of nonfunctional turf by any type of irrigation system is permitted.  Exemptions from the watering schedule related to drip irrigation include: o Use of tree bubblers for the establishment of new trees outside of the irrigation schedule. o Use of drip irrigation or soaker hoses for trees within the drip line of the tree. o Irrigation of commercial nursery stock, including by drip irrigation. Page 40 of 188  Water Conservation Plan and Utility Profile o Use of drip irrigation or soaker hoses for vegetable gardens.  Variances from the watering schedule related to drip irrigation include: o Large property variance – If property needs additional time to irrigate due to system size and flow constraints, additional days/time may be approved. o New xeriscape landscape establishment – additional irrigation time for an establishment period. o Commercially applied lawn & tree treatments. o Athletic field irrigation during Drought Stages 3 and 4. Commercial conservation incentives Significant potential water savings exist for commercial, institutional, and industrial (CII) buildings using water efficient fixtures and appliances, as well as other building-specific water savings devices. AW intends to expand the use of the Bucks for Business performance-based water efficiency program. See page 14 for more information regarding Bucks for Business. TABLE 16. COMMERCIAL CONSERVATION INCENTIVES IMPLEMENTATION MILESTONES Implementation Activity Milestone Fiscal Year Target Pilot an increased rebate for commercial water use audits. Develop data regarding CII customer categorization to assist in benchmarking and the identification of facilities for water conservation outreach. Identify opportunities for CII facility owners/managers to benefit from the My ATX Water alerts and information. 2025 2025 2026 New single family landscape transformation AW has identified activities to transform the landscape of new homes such that less potable water is use for irrigation that include:  Enforcement of soil depth and composition requirements for home builders.  Required pressure-reduction devices on new irrigation systems.  Limiting the area of automatic irrigation systems to 50 percent of the landscape area for new homes. Inspecting all new automatic irrigation systems for state and local requirements.   Offering irrigation checkups for new homeowners.  Requiring new homes to install laundry to landscape-ready plumbing (exceptions apply). Page 41 of 188  Water Conservation Plan and Utility Profile TABLE 17. NEW SINGLE FAMILY LANDSCAPE TRANSFORMATION IMPLEMENTATION MILESTONES Implementation Activity Milestone Fiscal Year Target Coordinate with COA Development Services Department to increase inspections of new-development soil inspections. Council adoption and implementation of local amendments to the 2024 Uniform Plumbing Code (pressure-reduction devices, irrigation area, laundry to landscape). Austin Water inspection of all new residential irrigation systems and offering new homeowners follow-up checkups. Ongoing 2025 2025 My ATX WaterAW recognizes that traditional metrics such as water loss percentage and losses per capita per day may not accurately reflect performance when evaluating water loss. These metrics can be influenced by total consumption and population dynamics, leading to potentially misleading trends. As a result, AW considers them to be poor performance measurements for assessing water loss. The My ATX Water smart meter system will complete deployment to residential and commercial customers by the end of 2025, allowing AW staff to focus on utilizing the system to communicate directly with all customers and identify water saving opportunities. These opportunities will require gathering and analyzing data and building off of current customer interaction processes in order to realize significant and quantifiable savings.  Customer water saving opportunities – AW will continue to educate customers on the opportunities to save water through leak alerts, high-usage alerts, and the use of the My ATX Portal.  Commercial customer engagement - AW will identify and pursue opportunities to allow commercial property owners and managers to benefit from the My ATX Water alerts and information.  Customer irrigation engagement – AW will identify and pursue opportunities to engage with both residential and commercial irrigators to reduce landscape irrigation water use. Page 42 of 188  Water Conservation Plan and Utility Profile TABLE 18. MY ATX WATER IMPLEMENTATION MILESTONES Implementation Activity Milestone Fiscal Year Target Develop data regarding CII customer categorization to assist in benchmarking and the identification of facilities for water conservation outreach. Expand My ATX Water reporting to better understand customer engagement through the portal. Investigate additional methods to encourage residential customers to use the My ATX Water portal and water-saving alerts. Conduct pilot outreach activities to learn the best ways to encourage customers to save water. Investigate effective methods of contacting CII owners/managers regarding water saving opportunities. 2025 2025 2025/2026 2025/2026 2026 Water use benchmarking and budgeting AW has begun benchmarking projected water and non-potable water use for new commercial development through a required survey. The results are then used to identify water-saving development actions and the potential for reclaimed or onsite water reuse. Future efforts of benchmarking and budgeting will involve all existing AW customers.  Benchmarking – Future phases will focus on categorizing commercial customers in order to benchmark water use for different types of business. This information can then identify water-efficient businesses, as well those with potential water-saving opportunities. Similar activities will be undertaken for residential customers.  Budgeting – AW will investigate the potential for mandatory water budgeting based upon the benchmarking data in the non-drought Conservation Stage, as well as drought stages. Page 43 of 188  Water Conservation Plan and Utility Profile TABLE 19. WATER USE BENCHMARKING AND BUDGETING IMPLEMENATION MILESTONES Implementation Milestone Activity Fiscal Year Target Develop data regarding CII customer categorization to assist in benchmarking and the identification of facilities for water conservation outreach. Conduct pilot outreach activities to learn the best ways to encourage customers to set and strive towards voluntary water budgets. Host public and stakeholder engagement opportunities to collect input on potential residential and commercial mandatory water budgets. 2025 2026 2027 Reclaimed and reuse water Continue to expand the number of customers who convert to the use of reclaimed water and new developments that connect to the centralized reclaimed water system, one of the decentralized reclaimed water systems, or utilize onsite water reuse. See page 24 for more information regarding the GoPurple program and the various reclaimed/reuse activities. Below are implementation activities for centralized and decentralized reclaimed water systems, as well as for onsite water reuse activities. TABLE 20. CENTRALIZED RECLAIMED WATER IMPLEMENTATION MILESTONES Implementation Activity Milestone Fiscal Year Target Implement new projects to increase supply and extend the centralized service area. Conduct water benchmarking with all new commercial and industrial customers to identify uses appropriate for reclaimed water and require connection to the reclaimed system in accordance with development requirements. Ongoing Ongoing Implement projects to Complete the Core. 2024 - 2027 Complete Reclaimed Water Long Range Plan update. To Be Determined Page 44 of 188  Water Conservation Plan and Utility Profile TABLE 21. DECENTRALIZED RECLAIMED WATER IMPLEMENTATION MILESTONES Implementation Activity Milestone Fiscal Year Target Collaborate with new developments through the service extension request (SER) process to identify opportunities for decentralized reclaimed and appropriate cost participation by Austin Water. Complete Wastewater Collection System Long Range Plan, including identifying existing and future wastewater treatment plants and sites. Ongoing 2025 Develop infrastructure planning and design guidance. To Be Determined TABLE 22. ONSITE WATER REUSE IMPLEMENTATION MILESTONES Implementation Activity Milestone Fiscal Year Target Determine the feasibility of fully subsidizing the cost of reclaimed connections, onsite water reuse systems, and dual plumbing for deeply affordable housing projects. 2025 Begin planning for expansion of onsite reuse requirements to include new medium-sized developments. To Be Determined Public outreach and marketing AW is committed to building on its outreach and marketing successes, which include community tabling and educational outreach, advertising, social media engagement, website management, and customer leak notifications. Drought messaging and conservation messaging is integral and foundational to AW. AW’s conservation messaging garners millions of impressions and reaches thousands of customers in person and virtually through:  Outreach o Fix a Leak Week o Water Conservation Outreach at Utility Bill Payment Centers, Lunch & Learns, and Virtual Sessions o Ongoing community events o Dowser Dan for K-5 education  Advertising o Water Wise Landscapes o Rebates o o My ATX Water Irrigation and Outdoor Watering Schedules Page 45 of 188  Water Conservation Plan and Utility Profile  Social Media Engagement  Specialized summer campaigns, including traditional and digital advertising Community partnership grants To amplify the message of water conservation at the grass roots level, AW will explore the development of partnership grants to local non-profit organizations to support community-led projects furthering water conservation. Similar community grant programs within the City of Austin include:  Food and Climate Equity Grants - administered by the Offices of Sustainability and Resilience to support community-led projects addressing food justice, climate equity, and community resilience. In 2023, the offices awarded a total of $150,000 to 51 unique projects. Additional information can be found at: https://www.austintexas.gov/news/combined-grant-program-offers-funding-food-climate- equity-and-resilience-projects  Bright Green Future School Grants – administered by the Office of Sustainability, providing up to $3,000 in grants to schools that undertake projects that inspire students to become lifelong environmental learners. AW currently contributes to the funding of the Bright Green Future School Grants. Additional information can be found at https://www.austintexas.gov/department/bright-green-future-school-grants During Fiscal Year 2025, AW will investigate and develop a program to provide $3,000 grants to community organizations to expand outreach of water conservation messaging. The development of the grants will include the eligible entities, the intended focus of activities, grant scoring and reporting criteria, and the necessary city processes. If determined feasible, AW will undertake a pilot program for water conservation grants in Fiscal Year 2026. Projected Water Saving Yields from Water Use and Loss Activities Estimated water-saving yields for the activities above are listed in Table 23. Estimates for some activities are not available, and it is not currently known to what degree the projected savings for an activity may be affected by concurrent implementation of other activities. AW recognizes that the total anticipated water saving yields, expressed as GPCD, do not sum to the calculated decline from the baseline Total GPCD and the 2029 and 2034 Total GPCD goals (Table 13). Total GPCD goals will be achieved through a combination of achievable savings from proposed activities and unknown future activities. Page 46 of 188  Water Conservation Plan and Utility Profile TABLE 23. PROJECTED ADDITIONAL WATER-SAVING YIELDS FROM FUTURE WATER USE AND LOSS ACTIVITIES 2029 Annual Yield Acre feet / GPCD1 2034 Annual Yield Acre feet / GPCD2 2,240 / 1.6 4,680 / 3.0 Residential water saving opportunities 165 / 0.1 Activity Water loss reduction Water use reduction Drip irrigation restrictions Commercial conservation incentives New single family landscape transformation My ATX Water Commercial engagement and water saving opportunities Customer irrigation engagement Water use benchmarking and budgeting Reclaimed and reuse water Centralized reclaimed Decentralized reclaimed Onsite water reuse Public outreach and marketing 87 / 0.1 181 / 0.1 564 / 0.4 192 / 0.1 574 / 0.4 708 / 0.4 880 / 0.6 0 / 0 880 / 0.6 -3 522 / 0.3 366 / 0.2 1,074 / 0.7 345 / 0.2 432 / 0.3 703 / 0.5 2,480 / 1.6 3,940 / 2.5 80 / 0.1 2,260 / 1.4 -3 Total estimated savings 6,471 / 4.4 16,882 / 10.8 12029 projection of population served = 1,281,037 22034 projection of population served = 1,391,528 3Outreach and marketing activities are widely recognized as water-savings measures that promote all other activities that cannot be quantified at time of the adoption of the Water Conservation Plan. Program Tracking, Evaluation and Quantification To effectively track, evaluate, and quantify the impact of conservation activities and incentive programs, AW quantifiesdetermines actual or estimated water savings for each program (Figure 2).. While some estimates are based on national studies and utility research, AW increasingly relies on a statistical method (regression analysis using local Austin-) specific to Austin’s data for more accurate assessments. Page 47 of 188  Water Conservation Plan and Utility Profile The utilityAW utilizes business intelligence tools to monitor performance in achieving conservation goals. These provide staff with dashboards and reports for real-time insights. Through annual audits of incentive programs, AW evaluates various aspects such as application trends, approved projects, estimated savings, cost-effectiveness, market saturation, administrative efficiency, and equity considerations. This information guides decisions on program optimization, expansion, or termination to ensure maximum impact and efficiency in water conservation efforts. Page 48 of 188  FIGURE 2. WATER CONSERVATION SAVINGS REPORT Water Conservation Plan and Utility Profile Page 49 of 188  Water Conservation Plan and Utility Profile Page 50 of 188  Water Conservation Plan and Utility Profile Beyond internal tracking and evaluation, AW will undertake additional reporting of conservation- related metrics and activities to relevant City boards, commissions, and task forces. Currently, AW provides a quarterly water conservation update to the Resource Management Commission which includes information regarding water conservation incentives and enforcement, as well as reclaimed water volumes. Staff will revise those updates to be more focused on the performance of conservation measures and offer it to all interested City bodies. In addition, AW will produce an annual report that describes the implementation progress of conservation activities. Page 51 of 188 Water Conservation Plan and Utility Profile Utility Profile Contact Information Name: Address: Telephone: Water right: Regional Water Planning Group: Conservation Coordinator: Contact Information: City of Austin Water Utility 625 East 10th Street, Suite 615, Austin, TX 78701 512-972-1000 14-5471 Region K, Lower Colorado Kevin Kluge, Water Conservation Division Manager 512-972-0400, kevin.kluge@austintexas.gov Population and Service Area Data The service area for the City of Austin includes both retail customers and wholesale customers. Within this service area, there are several wholesale customer service areas that extend beyond the city's boundaries. These extensions occur due to various factors such as infrastructure design and layout, operational limitations, or specific water supply demands. CURRENT SERVICE AREA SIZE IN SQUARE MILES Retail 548 Wholesale Wholesale Service: 33 Emergency Service Only: 13 Total: 46 Total 592 HISTORICAL SERVICE AREA POPULATION Retail Wholesale Total Water service 1,096,486 53,770 1,150,256 Wastewater service 1,075,255 44,367 1,119,622054,66 2 Page 52 of 188  Year 2019 2020 2021 2022 2023 2022 2021 2020 2019 Year 2030 2040 2050 2060 Water Conservation Plan and Utility Profile HISTORICAL POPULATION SERVED Water - Retail Water - Wholesale Wastewater* 1,083,596 1,053,756 1,077,269 1,080,270 1,096,486 1,080,270 1,077,269 1,053,756 1,083,596 54,966 56,822 58,540 59,686 53,770 59,686 58,540 56,822 54,966 917,416 947,943 977,053 1,003,476 1,054,662 1,003,476 977,053 947,943 917,416 *Wastewater-served population includes retail and wholesale estimates PROJECTED SERVICE AREA POPULATION Water Retail Water Wholesale Wastewater* 1,050,239247,528 51,39355,558 1,071,212272,000 1,280,236466,473 62,64857,742 1,305,802494,790 1,510,239687,533 67,52162,117 1,533,707719,567 1,731,187913,291 77,39966,280 1,758,088948,809 2070 1,963,3972,147,291 87,78170,190 1,993,9072,186,021 *Wastewater-served population includes retail and wholesale estimates Sources and Methods Used for Estimates The size of AW's service area was determined through a Geographic Information System (GIS) process, which identified parcels served by the utility. Historical and current population served by AW is estimated by the City Demographer in conjunction with other city departments, including Austin Water, who provides annualperiodic updates on the population within the city's limited and full-purpose jurisdictions, as well as the population of surrounding counties. These estimates are based on demographic, billing, and consumption data and other relevant factors to provide an accurate representation of the population served by AW. Projected population served by AW is estimated using growth rate projections developed by Austin Water in close consultation with the City Demographer. These projections are typically based on historical population trends, demographic factors, and anticipated changes in the service area. The growth rate projections Page 53 of 188  Water Conservation Plan and Utility Profile developed for the Water Forward planning project in 20162024 serve as the basis for estimating the future population served by AW. Appendix C includes a map that illustrates AW's retail service area, emergency water service area, wholesale service area, and areas covered by the Certificate of Convenience and Necessity (CCN). Page 54 of 188  Water Supply and Demand SYSTEM INPUT Water Conservation Plan and Utility Profile Year 2023 2022 2021 2020 2019 Water produced (gallons) Purchased or Imported (gallons) Exported Water (gallons) Total System Input 54,899,509,000 55,991,985,393 51,744,870,440 0 0 0 2,731,521,000 52,167,988,000 3,010,560,408 52,981,424,985 2,653,337,857 49,091,532,583 52,290,058,519 1,175,510 2,592,908,265 49,698,325,764 50,495,469,807 867,000 2,544,498,300 47,951,838,507 53,084,378,632 408,502 2,706,565,166 50,378,221,968 Historic Average Water Supply System Designed capacity of system (gallons): Storage capacity 335 MGD Elevated storage (gallons): Ground storage (gallons): 15.5 MG 156.6 MG PROJECTED WATER DEMAND Year 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 Population GallonsPumpage (gallons) 1,193,506 45,597,853,42456,270,751,407 1,215,276 46,311,723,17157,234,218,172 1,237,128 47,036,769,10258,197,684,937 1,259,052 47,773,166,19059,161,151,701 1,281,118037 48,521,092,14460,124,618,466 1,303,169086 49,280,727,46061,088,085,231 1,325,228144 50,052,255,45562,051,551,996 1,347,329244 50,835,862,31963,015,018,761 1,369,462376 51,631,737,15663,978,485,525 1,391,616528 52,440,072,03164,941,952,290 Page 55 of 188  Water Conservation Plan and Utility Profile Page 56 of 188  Water Conservation Plan and Utility Profile Source Data for Projected Water Demand Projected water supply demands for the City’s service area over the next ten years are based on population trends, historical water use, economic growth, and expected conservation savings. Projected diversions were estimated using baseline future water demands and estimated Water Forward strategy savings. Baseline future water demands were developed from an average of 2013, 2014, and 2015 water consumption, for 2015 through 2020 and represent future conditions based on demographic projections of population, housing, and employment in Austin, along with projected passive conservation. A climate adjustment factor was applied to the baseline future water demands. Savings from Water Forward strategies, which would be expected to reduce demand for potable water, were subtracted from the climate-adjusted baseline demand to generate projected diversions. High Volume Customers ANNUAL TREATED WATER USE FOR TOP FIVE HIGHEST VOLUME RETAIL CUSTOMERS IN 2023 Deleted Cells Customer Name Usage (gallons) Treated or Raw Water Samsung 2,438,050,700 Treated University of Texas 829,212,600 Treated NXP USA, INC 732,270,900 Treated Cypress Semiconductor 389,030,200 Treated Tesla Inc. 329,646,500 Treated Page 57 of 188  Water Conservation Plan and Utility Profile ANNUAL TREATED WATER USE FOR WHOLESALE CUSTOMERS IN 2023 Water & Wastewater Customers Contract Amount (acre-feet) Usage (acre-feet) Treated or Raw Water Deleted Cells Less than 1 Treated City of Manor City of Rollingwood City of Sunset Valley Shady Hollow MUD 1,680 1,120 716 554 North Austin MUD #1 1,029 Treated Wells Branch MUD 1,245 Treated Water Only Customer Contract Amount (acre-feet) Usage (acre-feet) Treated or Raw Water 355 343 622 950 265 5 41 474 251 15 37 Treated Treated Treated Treated Treated Treated Treated Treated Treated Treated Treated No contractual limitation No contractual limitation 1,274 No contractual limitation 52 43 1,120 839 683 55 Northtown MUD Southwest Water Company – Mid-Tex Aqua Texas -– Morningside Aqua Texas - Nighthawk WSC Aqua Texas - Rivercrest Creedmoor-Maha WSC High Valley WSC Marsha WSC Travis County WCID #10 Village of San Leanna Water Emergency 3,360 2,743 Treated 325 14 Treated Contract Amount (acre-feet) Usage (acre-feet) Treated or Raw Water Travis County MUD #4 No contractual limitations 0 Treated Page 58 of 188  Water Conservation Plan and Utility Profile Travis County WCID 17 No contractual limitations Southwest Water Company -– Windermere No contractual limitations 0 0 Treated Treated System Data CURRENT NUMBER OF ACTIVE RETAIL CONNECTIONS Metered Non-metered Total Residential Single-Family Multi-Family Commercial Industrial (Large Volume) Institutional Agriculture Other (Wholesale) 233,511 226,679 6,832 18,151 10 700 0 50 0 0 0 0 0 0 0 0 233,511 226,679 6,832 18,151 10 700 0 50 NUMBER OF NEW RETAIL CONNECTIONS FOR THE PAST THREEFIVE CALENDAR YEARS Metered2019 2021Total 2022 2023 Non- metered2020 Inserted Cells Inserted Cells Residential 7,410 0 7,410 Single-Family 7,1574,273 04,266 7,1573,065 2,791 1,878 Multi-Family Commercial Industrial (Large Volume) Institutional Agriculture 253101 -83278 0120 0286 25392 -83175 0 0 0 0 0 0 0 0 0 31 103 0 0 0 132 166 0 0 0 Page 59 of 188  Other (Wholesale)TOTAL Water Conservation Plan and Utility Profile 04,652 04,672 03,332 2,925 2,176 Page 60 of 188  Water Conservation Plan and Utility Profile HISTORICAL WATER SALES (GALLONS) 2019 2020 2021 2022 2023 Residential 24,625,694,500 26,485,611,800 25,806,553,700 28,320,264,200 27,809,231,000 Single-Family 14,660,931,000 15,833,103,100 14,824,750,200 16,574,970,200 16,058,699,400 Multi-Family 9,964,763,500 10,652,508,700 10,981,803,500 11,745,294,000 11,750,531,600 Commercial 11,101,200,600 9,953,614,400 10,806,494,300 11,262,707,700 11,529,513,600 Industrial (Large Volume) 3,382,623,800 3,423,463,400 3,291,878,400 3,601,480,900 3,607,375,300 Institutional 1,216,558,500 857,728,200 1,388,446,600 1,106,477,700 1,125,001,500 Wholesale 2,544,498,300 2,541,050,100 2,600,271,100 2,950,349,200 2,731,630,163 Agricultural 0 0 0 0 0 TOTAL 42,870,575,700 43,261,467,900 43,893,644,100 47,241,279,700 46,802,751,563 Water Use Data MONTHLY DIVERSIONS FOR ALL WATER USES (ACRE-FEET) January February March April May June July August September October November December 2019 10,496 9,875 11,335 11,476 12,453 12,471 15,036 17,772 16,610 14,993 11,878 11,627 2022 11,817 10,880 12,675 13,660 14,939 16,654 18,938 17,735 15,988 16,080 12,733 12,676 2023 12,257 10,988 13,236 12,864 13,657 15,337 18,370 19,576 16,962 14,997 12,687 12,251 2020 11,390 10,634 11,564 11,274 13,086 14,518 16,376 17,178 13,686 14,664 13,106 11,865 2021 11,266 11,670 12,144 12,652 12,515 13,785 14,486 15,302 16,068 14,192 12,560 12,334 Page 61 of 188 Total 156,021 159,342 158,974 174,777 173,181  Water Conservation Plan and Utility Profile Page 62 of 188  Water Conservation Plan and Utility Profile TOTAL AMOUNT OF WATER DIVERTED FOR MUNICIPAL USE (ACRE-FEET) Year Total Water Pumpage 2019 2020 2021 2022 2023 156,021 159,342 158,974 174,777 172,911 Water Supply Sources AW receives 100 percent surface water from the Colorado River through a combination of run-of- river water rights granted by the State of Texas and a water supply contract with the Lower Colorado River Authority (LCRA). In 1999, the City of Austin secured a firm water supply totaling 325,000 acre-feet per year (AF/yr) through a key water supply contract with LCRA, utilizing stored water in the Highland Lakes and other sources to support Austin’s run-of-river water rights, which are among the oldest in the basin. Under this 1999 agreement, which amended a previous 1987 agreement, Austin prepaid the LCRA for reservation and use fees. Future water use payments to LCRA will be triggered when Austin’s annual average use for two consecutive calendar years exceeds 201,000 AF/yr. This has provided a conservation incentive for Austin, as the year after this trigger is reached, the City will begin paying for water diversion amounts above 150,000 AF/yr. The term of the 1999 agreement extends through the year 2050, with an option for the City to renew the agreement for an additional 50-year period through the year 2100. In 2007, the City entered into a supplemental water supply agreement with LCRA for an additional 250,000 AF/yr of firm water to be planned and purchased at a future time, likely incrementally, to meet future needs. Page 63 of 188  Water Conservation Plan and Utility Profile Treatment and Distribution System For over a century, AW has remained dedicated to delivering clean, safe, reliable, high-quality, sustainable, and affordable water to its customers. The utility owns and operates three major surface water treatment plants (WTPs) – Davis and Ullrich, which draw water from Lake Austin, and Handcox, which draws water from Lake Travis. Currently, these WTPs have a combined water treatment capacity of 335 million gallons per day (MGD), including 14 MG of elevated and 158 MG of ground storage capacity. Less than 3 percent of filter backwash is recycled to the head of the plants. The system comprises 3,929 miles of water mains, 9 major pressure zones, 47 water pumping stations and local boosters, and 38 city-maintained reservoirs with 176 million gallons of effective storage capacity. Austin Water Treatment Plants and Capacity Plant Year Constructed 1954 1969 2014 Treatment Capacity (MGD) 118a118 167b167 50c50 335 a Expanded in 1963, 1977, 1987, and 1999. b Modernized in 1993 to meet the higher standards of the Safe Drinking Water Act and expanded in 1987 and 2000. Capacity expansion from 100 to 167 MGD completed in 2008. c Capacity can be expanded to 300 MGD over time. Davis Ullrich Handcox Total Page 64 of 188  Water Conservation Plan and Utility Profile Wastewater System Data AW’s wastewater system serves approximately 97 percent of the people served by Austin’s water system. The treated volume includes those wholesale customers that receive wastewater service by the City. The table below shows the monthly volume of wastewater treated at Walnut Creek and South Austin Regional Wastewater Treatment Plants over the past five years. MONTHLY VOLUME OF WASTEWATER TREATED (IN THOUSAND GALLONS) 2019 2020 2021 2022 2023 January 3,708,765 2,800,844 3,044,414 2,899,674 2,999,137 February 2,680,303 2,861,340 2,836,168 3,240,818 2,997,903 March 2,965,722 3,058,785 3,155,101 3,051,613 3,014,295 April May June July 3,323,406 2,974,798 3,020,344 3,055,210 3,353,414 4,032,151 3,260,018 3,871,683 3,177,750 3,619,955 3,116,667 2,832,939 3,827,024 2,919,609 3,137,860 2,997,113 2,726,402 3,283,108 2,953,290 2,932,356 August 2,791,708 2,829,107 3,195,987 3,100,582 2,934,889 September 2,689,971 3,128,329 2,858,197 2,969,567 2,970,899 October 2,811,429 2,638,340 3,286,881 2,860,915 3,274,428 November 2,554,556 2,593,189 3,035,373 3,082,337 3,162,091 December 2,739,583 2,751,468 3,016,548 3,181,447 3,208,378 Total 36,411,374 34,455,558 38,430,828 36,492,812 37,605,605 Use of Treated Effluent Walnut Creek Wastewater Treatment Plant uses approximately 2.2 million gallons per day of treated effluent for plant washdown and chlorination/dechlorination. The South Austin Regional (SAR) Wastewater Treatment Plant uses approximately 1.2 million gallons per day of treated effluent for plant washdown and chlorination/dechlorination. Hornsby Bend uses an additional 0.5 million gallons per day of treated effluent from SAR. Irrigation at Hornsby is drawn from an on-site pond system, not treated effluent. Page 65 of 188  Water Conservation Plan and Utility Profile Reclaimed Water System AW’s reclaimed water program traces its origins back to 1974 when the Williamson Creek Wastewater Treatment Plant began providing effluent for irrigation at the nearby Jimmy Clay Golf Course. Since then, the reclaimed system has experienced significant growth. Currently, more than 63 miles of reclaimed water mains and water lines run beneath Austin streets, marked by distinctive purple pipes. Utilizing reclaimed water alleviates demand for drinking water, particularly in applications such as irrigation, cooling towers, ornamental ponds, manufacturing, and toilet flushing. Reclaimed water is clear, odorless, and treated to meet the requirements for various non-potable uses. Reclaimed water, an integral part of Austin’s water conservation efforts, annually saves an average of 1.4 billion gallons of drinking water. The City’s Water Reclamation Initiative, initiated in 1990, accelerated expansion of the reclaimed water system to meet current and future non-potable water demands. Key milestones in this expansion include:  2010: The activation of the 51st Street Tower, catering to the central Austin area.  2011: Expansion of the reclaimed system to Austin Bergstrom International Airport, saving 25 million gallons of drinking water annually.  2012: Establishment of reclaimed water "filling stations" to facilitate the use of reclaimed for irrigation, road construction, dust control, and utility location.  2015: Requirement for new commercial developments or redevelopments within 250 feet of a reclaimed water main to connect for irrigation, cooling, and other significant non- potable water uses.  2017: Completion of the Capitol Complex Reclaimed Water Main Project, serving the vicinity in and around the State Capitol.  2018: The Junction 420 Main serving downtown Austin was completed. Page 66 of 188  Water Conservation Plan and Utility Profile TYPE OF WATER REUSE AND RECYCLING ACTIVITIES IMPLEMENTED, 2023 Type of reuse activity On-site irrigation Plant wash down Chlorination/de-chlorination Industrial Agriculture Landscape irrigation (park, golf courses) Evaporation Pond Other Total Total annual volume (in thousand gallons) 666.2 601,593.8 903,159.7 0 0 0 0 46,897.3 1,552,676.2 Discharge to surface water 359.2 Page 67 of 188  Water Conservation Plan and Utility Profile Appendix A. Water Conservation Plan Requirement Checklist AW prepared this Water Conservation Plan and Utility Profile for Municipal and Wholesale Water Use to comply with Title 30 Texas Administrative Code §§ 288.2 and 288.5. This plan provides an overview of Austin’s current and future water conservation initiatives within the framework recommended by forms TCEQ-10218 and 20162. In addition, the utility profile is used to convey information about the City of Austin’s water and wastewater system to the Texas Commission on Environmental Quality (TCEQ). Water Conservation Plan Requirements Report Location Water Conservation Utility Profile, TWDB-1965 Page 3142 Page 3142 Page 2831 Page 2732 Page 2940 Page 21 Page 21 Page 22 Page 22 Page 109 Page 2627 Conservation Coordinator 5- and 10-year goals in GPCD Achieving Targets Tracking Targets and Goals Production Meter(s) Universal Metering Program Water Loss Control Program Leak Detection Program Public Education and Information Water Rate Structure Signed Official Ordinance Page 68 of 188 Regional Water Planning Group Notification Page 155, Appendix I Page 153, Appendix H  Water Conservation Plan and Utility Profile Appendix B. Drought Contingency Plan Page 69 of 188  Water Conservation Plan and Utility Profile Appendix C. Water Service Area Map Page 173 of 188  Water Conservation Plan and Utility Profile Appendix D. Wastewater Treatment Plants and Permits Plants 1 through 8 are permitted to discharge to a stream. Plants 9 through 12 are not permitted to discharge to the waters of the state. Permitted flows are expressed as monthly averages unless specified otherwise. Effluent quality is expressed as monthly average (unless specified otherwise) and written after the permitted average flow in the following order: 5-day Carbonaceous Biochemical Oxygen Demand (CBOD5)/Total Suspended Solids (TSS)/Ammonia-Nitrogen (NH3-N)/Total Phosphorus (TP), when applicable. For Balcones, Onion Creek, Lost Creek, River Place and Thoroughbred Farms, the effluent limit is on 5-Day Biochemical Oxygen Demand (BOD5), and not on CBOD5. 1) Walnut Creek Wastewater Treatment Plant, TPDES Permit No. WQ0010543011, EPA ID No. TX0046981, RN101607901, 75 MGD (annual average), 10/15/2 (monthly average) and 5/5/2 (annual average) to the Colorado River 2) South Austin Regional Wastewater Treatment Plant, TPDES Permit No. WQ0010543012, EPA ID No. TX0071889, RN101607794, 75 MGD (annual average), 10/15/2 (monthly average) and 5/5/2 (annual average) to the Colorado River 3) Wild Horse Ranch Wastewater Treatment Plant, TPDES Permit No. WQ0010543013, EPA ID No. TX0124800, RN103014577, 0.75 MGD, 5/5/2/1 to a tributary of Gilleland Creek 4) Taylor Lane Wastewater Treatment Plant, TPDES permit No. WQ0010543014, EPA ID No. TX0129950, RN105331755, 0.1 MGD, 5/5/2/1 to Gilleland Creek 5) Pearce Lane Wastewater Treatment Plant, TPDES Permit No. WQ0010543015, EPA ID No.TX0132934, RN106066715, 0.15 MGD, 5/5/2/1 to a tributary of Dry Creek 6) Thoroughbred Farms Wastewater Treatment Plant, TPDES Permit No. WQ0014459001, EPA ID No. TX0067466, RN101265254, 0.065 MGD, 20/20 to Dry Creek 7) Dessau Wastewater Treatment Plant, TPDES Permit No. WQ0012971001, EPA ID No. TX0097870, RN102077328, 0.5 MGD, 10/15/3 to a tributary of Harris Branch 8) Brushy Creek Regional Wastewater Treatment Plant (Co-permittee with City of Round Rock, City of Cedar Park, and Brazos River Authority), TPDES Permit No. WQ010264002, EPA ID No. TX0101940, RN10082260, 21.5 MGD (annual average), 10/15/2, to Brushy Creek 9) Balcones Water Reclamation Plant, TCEQ Permit No. WQ0011363001, RN102095114, no discharge, irrigation of golf course, 0.292 MGD/10 10) Lost Creek Water Reclamation Plant, TCEQ Permit No. WQ0011319001, RN100641653, no discharge, irrigation of golf course, 0.42 MGD, 10/15 11) River Place Water Reclamation Plant, TCEQ Permit No. WQ0011514001, RN100843283, no discharge, irrigation of golf course, 0.207 MGD, 5/5 12) Hornsby Bend Biosolids Management Plant, TCEQ Permit No. WQ0003823000, EPA ID No. TXL0050005, RN100816685, biosolids treatment plant, no discharge Page 174 of 188  Water Conservation Plan and Utility Profile Appendix E. Map of Large Wastewater Treatment Plants Page 175 of 188  Water Conservation Plan and Utility Profile Page 176 of 188  Water Conservation Plan and Utility Profile Page 177 of 188  Water Conservation Plan and Utility Profile Appendix F. Map of Small Wastewater Treatment Plants Page 178 of 188  Water Conservation Plan and Utility Profile Appendix G. Reclaimed Water System Map Page 179 of 188  Water Conservation Plan and Utility Profile Page 180 of 188  Water Conservation Plan and Utility Profile Page 181 of 188  Water Conservation Plan and Utility Profile Appendix H. Signed Resolution Showing Plan Adoption Page 182 of 188  Water Conservation Plan and Utility Profile Page 183 of 188  Water Conservation Plan and Utility Profile Page 184 of 188  Water Conservation Plan and Utility Profile UPDATE ONCE AVAILABLE Page 185 of 188  Water Conservation Plan and Utility Profile Appendix I. Notification of the Lower Colorado River Authority and Region K Water Planning Group Page 186 of 188  Water Conservation Plan and Utility Profile Page 187 of 188  Water Conservation Plan and Utility Profile UPDATE ONCE AVAILABLE Page 188 of 188