REGULAR MEETING of the AIRPORT ADVISORY COM M ISSION WEDNESDAY, JANUARY 14, 2026, AT 3:00 P.M. CITY OF AUSTIN PERMITTING AND DEVELOPMENT CENTER, ROOM 1405 6310 WILHELMINA DELCO DR. AUSTIN, TEXAS 78752 Some members of the Airport Advisory Commission may be participating by videoconference. The meeting may be viewed online at: http://www.austintexas.gov/page/watch-atxn-live Audio of the meeting will be available as an alternative to attending in person. Please email Ammie Calderon at ammie.calderon@flyaustin.com by noon of the day of the meeting for dial-in details. Public comment will be allowed in-person or remotely via telephone. Speakers may only register to speak on an item once either in-person or remotely and will be allowed up to three minutes to provide their comments. In-person registration is available for speakers who sign up at the meeting location prior to the meeting being called to order. Registration to speak remotely is available for speakers who have provided an email to Ammie Calderon at ammie.calderon@flyaustin.com no later than noon of the day before the meeting. CURRENT BOARD MEMBERS Patrick Rose, Chair Bakari Brock, Vice-Chair Doyle Valdez, Secretary Jeff Eller Mike Trimble Fang Fang Jonathan Coon Cole Wilson Lyn Hendricks Scott Madole Susan Turrieta AGENDA CALL TO ORDER PUBLIC COMMUNICATION: GENERAL Public communication for items not on the agenda. The first 5 registered speakers will each be allowed a three-minute allotment to address the Airport Advisory Commission on an item that is not posted on the agenda. Please refer to the registration instructions above. Public communication for items on the agenda. Registered speakers will each be allowed a three-minute allotment to address the Airport Advisory Commission on an item that is posted as a Briefing, Discussion/Action, or Discussion item. Please refer to the registration instructions above. 1 APPROVAL OF MINUTES 1. Approve the minutes of the Airport Advisory Commission special called meeting on November 13, 2025 STAFF BRIEFINGS 2. Briefing on November 2025 Financial Results presented by Rajeev Thomas, Chief Financial Officer 3. Briefing on January 2026 Air Service Update provided by Jamy Kazanoff, AUS Air Service Development 4. Briefing on Journey with AUS (AUS AEDP/Capital Improvement Program) Active Projects provided by Lyn Estabrook, Deputy Chief Development Officer 5. Briefing on Austin Aviation Procurement presented by Shawn Willett, Deputy Procurement Officer, City of Austin DISCUSSION/ACTION ITEMS 6. Authorize two contracts for deicing materials for Austin Aviation with David-Tehoungue Ltd. Co. and Wilbur Family Holdings Inc. / Nachurs Alpine …
City of Austin Recommendation for Action File #: 26-2792, Agenda Item #: 2/5/2026 Posting Language Authorize a contract for a comprehensive service agreement for the public address system for Austin Aviation with Ford Audio-Video Systems, LLC for an initial term of three years with up to two one-year extension options in an amount not to exceed $614,940. Funding: $81,992 is available in the Operating Budget of Austin Aviation. Funding for the remaining contract term is contingent upon available funding in future budgets. Lead Department Austin Financial Services. Client Department(s) Austin Aviation. Fiscal Note Funding in the amount of $81,992 is available in the Fiscal Year 2025-2026 Operating Budget of Austin Aviation. Funding for the remaining contract term is contingent upon available funding in future budgets. Procurement Language: Sole Source. MBE/WBE: Sole source contracts are exempt from the City Code Chapter 2-9A (Minority-Owned and Women-Owned Business Enterprise Procurement Program); therefore, no subcontracting goals were established. For More Information: Direct questions regarding this Recommendation for Council Action to Austin Financial Services - Central Procurement at FSDCentralProcurementRCAs@austintexas.gov or 512-974-2500. Council Committee, Boards and Commission Action: January 14, 2026 - To be reviewed by the Airport Advisory Commission. Additional Backup Information: This contract will provide a comprehensive services agreement that includes all aspects of maintenance, service repair, updates, training and parts. Austin Aviation’s public address system is vital to the safety of passengers, tenants and employees during emergencies and evacuations, while enhancing operational efficiency by providing flight updates, gate changes, and passenger information. The public address system is also used to ensure clear, timely, and understandable communication amidst noisy, large environments, guiding people and managing disruptions effectively. Ongoing expansion programs necessitate new infrastructure in the existing system; this comprehensive program will align with and provide the necessary City of Austin Page 1 of 2 Printed on 12/29/2025 powered by Legistar™ File #: 26-2792, Agenda Item #: 2/5/2026 maintenance and service requirements for the existing equipment. This contract aligns directly with Austin Aviation’s goal of improving operational resiliency while providing safe and secure travel for the flying public. Ford Audio-Video Systems, LLC is a trained and certified installer and integrator for all AtlasIED GLOBALCOM products available to end users in the transportation market. The assurance plan provided is the industry’s highest level preventative maintenance plan and Ford Audio-Video Systems maintains the highest-level certification for the system, Enterprise System Integrator. If this contract is not approved, …
SPECIAL CALLED MEETING of the AIRPORT ADVISORY COMMISSION (AAC) November 13, 2025 3:00 PM The Airport Advisory Commission convened in a Special Called Meeting on November 13, 2025, at 6310 WILHELMINA DELCO DR., ROOM 1406 AUSTIN, TEXAS 78752 Secretary Doyle Valdez called the Special Called Meeting to order at 3:12 p.m. Commissioners in Attendance: Doyle Valdez, Secretary Jeff Eller Lyn Hendricks Scott Madole Commissioners in Attendance Remotely: Bakari Brock, Vice-Chair Cole Wilson Commissioners Absent: Patrick Rose, Chair Mike Trimble Fang Fang Jonathan Coon Susan Turrieta PUBLIC COMMUNICATION: GENERAL None APPROVAL OF MINUTES 1. Approve the minutes of the AAC regular meeting on October 8, 2025 A motion to approve was made by Commissioner Hendricks; Commissioner Eller seconded. The motion passed on a 6-0-0-5 vote. Commissioners Rose, Trimble, Fang, Coon, and Turrieta were absent at this vote. STAFF BRIEFINGS 2. Briefing on September 2025 Financial Results presented by Rajeev Thomas, Chief Financial Officer Rajeev Thomas provided the briefing. 3. Briefing on November 2025 Air Service Update provided by Jamy Kazanoff, AUS Air Service Development Jamy Kazanoff provided the briefing. 4. Briefing on Domestic Air Service Development presented by Jamy Kazanoff, AUS Air Service Development; James Lundy, President, Campbell-Hill Aviation Group; and Kevin Schorr, Vice President, Campbell-Hill Aviation Group Jamy Kazanoff and James Lundy provided the briefing. 5. Briefing on Journey with AUS (AUS AEDP/Capital Improvement Program) Active Projects provided by Lyn Estabrook, Deputy Chief Development Officer Lyn Estabrook provided the briefing. DISCUSSION/ACTION ITEMS 6. Authorize a contract for a job order assignment for the Austin-Bergstrom International Airport Replacement Maintenance Storage for Austin Aviation with Warden Construction Company, in an amount not to exceed $700,000. Funding: $700,000 is available in the Capital Budget of Austin Aviation [Note: This contract will be awarded in compliance with City Code Chapter 2-9A (Minority-Owned and Women-Owned Business Enterprise Procurement Program) through the achievements of Good Faith Efforts with 0.25% combined MBE/WBE participation.] A motion to approve was made by Commissioner Eller; Commissioner Madole seconded. The motion passed on a 6-0-0-5 vote. Commissioners Rose, Trimble, Fang, Coon, and Turrieta were absent at this vote. 7. Authorize a contract for construction services for the Cargo Avenue Reconstruction and Waterline Relocation Project with Cash Construction Co., Inc., in the amount of $6,312,178 plus a $631,218 contingency for a total contract amount not to exceed $6,943,396 Funding: $578,515 is available in the Capital Budget of Austin Aviation, $6,364,882 is available …
TO: FROM: DATE: MEMORANDUM Airport Advisory Commissioners Rajeev Thomas, Chief Financial Officer, Austin Aviation January 14, 2026 SUBJECT: Austin-Bergstrom International Airport Financial Update November 2025 Financial Results Passenger and aircraft activity in November 2025 increased compared to the prior year because of growth in air service. Daily departures grew 7% to 256 in November 2025, continuing the prior month’s trend, driven by growth from Delta, Southwest, and Frontier. As a result, passenger traffic increased 3% and landed weights increased 6% compared to the prior year. Cargo volume decreased 9% due to adjustments in air cargo carrier strategies and a decline year over year in belly freight volume. Table #1 FY 2026 FY 2025 Variance November November Fav (Unfav) FY 2026 YTD FY 2025 YTD Variance YTD Fav (Unfav) Enplanements Landing Weights Cargo Tonnage Operating Revenue Airport OPEX Total Requirements Net Income 924,382 892,589 3.6% 1,961,334 1,841,540 1,136,440,976 1,069,633,500 6.2% 2,374,172,716 2,227,054,777 10,603 11,631 (8.8%) 24,298 25,241 6.5% 6.6% (3.7%) $35,835,414 $28,081,264 $7,754,150 $75,300,094 $59,308,756 $15,991,338 $13,712,234 $13,949,835 $237,601 $26,983,882 $26,166,087 ($817,795) $22,537,808 $21,658,143 ($879,664) $44,729,568 $41,297,716 ($3,431,852) $13,297,606 $6,423,120 $6,874,486 $30,570,526 $18,011,040 $12,559,486 Operating revenue increased 28% compared to the prior year and is comprised of 58% airline revenue and 42% non-airline revenue. The increase in operating revenue is mostly driven by increased airline rates and charges in FY2026 resulting from a new rates and charges methodology in the bridge airline use and lease agreement. Airline revenue streams increased 45% due to the escalated rates and growth in aircraft activity. Non- airline revenue streams increased 10% due to strong passenger traffic and increased parking rates. Airport operating expenses declined 2% compared to November 2024 due to the timing of annual employee gainsharing payments in the prior year. Gainsharing payments were distributed in November in FY25 and in December in FY26. When adjusted to remove the gainsharing payments from the prior year, November 2025 operating expenses increased 14% because of growth in personnel cost and increased maintenance expenses. Improvement in employee vacancy rate and across the board wage adjustments drove increased personnel cost. The increase in maintenance expenses are driven by increased utilities costs, plumbing/electrical augmented staffing, and elevated preventative maintenance costs. Debt service cost increased 17% in November 2025 because a portion of the debt service cost in the prior year was offset by the application of the balance of interest earned from proceeds. Other requirements increased 6% because of …
January 2026 Air Service Snapshot AUS quarterly seat comparisons, Q4 2025, Q1 2026, and Q2 2026 compared to 2019 (pre-Covid) in left chart, and compared year-over-year (YoY) in right chart: *Frontier has not finalized schedules yet for Q2 2026 Source: Cirium schedules (as of December 29, 2025). Highlights of recent air service announcements/developments include: • Air Canada extended YUL 3/Wk for Oct 25 ’25 – Mar 27 ‘26 (now year-round); reduced YVR from 5/Wk- >4/Wk May 2- September 7 ‘26 • Alaska will discontinue 2X SFO, last op Jan. 6 ’26; will increase SAN from 3x->4x on Jan. 7 ’26 • Allegiant summary of service changes: o Schedules for Nov 19 ’25 – Feb 10 ’26, will serve 7 markets: AVL, CVG, DSM, GRR, PVU, SRQ & TYS; o Schedules for Feb 11-May 13 ‘26, will serve 4 markets: CVG, DSM, GRR & PVU o Schedules for May 20-August 18 ’26, will serve 11 markets: AVL CVG DSM GRR IAD LAS PIT PVU SFB SRQ TYS • American summary of service changes: o AA will serve 11 markets in Q1 2026 (including special events) with 2% fewer seats YoY o Service for Masters: AGS on April 6, 11 and 14 o Service to SDF for Kentucky Derby (outbound April 30/return May 3) • British Airways Winter season started Oct. 26 ’25 with 1x daily A350-1000 (331 seats); double daily service returns on March 29 ’26 with 1x A350-1000 and 1x B787-8 • Copa added 5th weekly PTY flight for Dec ’25 & Jan ’26; extended 5th weekly PTY frequency for April – August • Delta summary of service changes: o New markets: DEN (eff. Nov. 9 ’25); MIA (eff. Nov. 22 ’25), CUN (eff. Dec. 20 ’25); CMH & MCI (eff. June 7 ’26); Saturday only BZN, FCA and VPS (eff. June 13 – Sept. 5 ’26) o SJD originally planned as daily from Dec 20 ’25 - Jan 5 ’26, will be extended through April 12 ‘26 o PSP will be served seasonally from Nov 8 ‘25 – April 12 ’26, increasing from Saturday only to daily from Dec 20 ’25 - March 7 ’26, and then back to Saturday only through April 25 ’26 o ECP decreased from daily to Saturday only from Jan 5 - March 8 ‘26 o MAF discontinued after November 8 ’25 o Kentucky Derby service: one SDF roundtrip on April 30 and another …
Procurement 101 for Austin Aviation Austin Financial Services January 14, 2026 Today’s Topics Who we are What we do and why we do it How we do what we do 2 WHO WE ARE 3 WHAT WE DO AND WHY WE DO IT 7 What’s Procurement? Who Does What? What is Procurement? Purchasing, renting, leasing, or otherwise acquiring any supplies, services, or construction; and all functions that pertain to the acquisition, including description of requirements, selection, and solicitation of sources, preparation and award of contract, and all phases of contract administration. (Institute for Public Procurement) 8 Why We Do What We Do Texas Local Government Codes Chapter 252 Chapter 2254 Chapter 2269 City Charter Administrative Bulletins 03-01 and 84-07 Policies enacted by City Council Living Wage, MWBE Ordinance, Wage Theft, No Lobbying, etc. Procurement Manual/SOP’s Industry Best Practices 9 How We Do What We Do 10 Process Used and Options Available Depend on Contract Value – General Procurement Up to $3,000 – Single Quote >$3,000 - $78,000* – Two (2) Methods Invitation for Quotations (IFQ), Solicitation Send only to Certified Vendors (MBE, WBE, SBE, HUB, etc.) if 3 or more are available Award to Certified Vendors, if 3 or more respond Publish in AFO if either is insufficient Award can be based on things other than the low price, but it must be included in the Invitation for Quote shared with potential vendors Informal Quotes, No Solicitation Gather 3 or More quotes Minimum of 2 HUBs must be contacted * Going to 100,000 in FY2026 11 Process Used and Options Available Depend on Contract Value – General Procurements >$78,000 – Formal Competition Invitations for Bids (IFB) Specifications/Scopes of work determines solely by Aviation, can have pass/fail minimum requirements, award based on lowest price meeting all requirements Request for Proposals (RFP) Initial Specifications/Scopes of Work drafted by Aviation and included in solicitation, seeking vendor solution and input into how to achieve the objectives, award based on proposed solution, price, qualifications, experience and other criteria Request for Qualifications (RFQ) Initial Scope of Work developed by Aviation and included in solicitation. Award based solely on qualifications and experience, the price and scope negotiation with most qualified 12 Construction Delivery Method: Design-Bid-Build 13 Construction …
City of Austin Recommendation for Action File #: 25-2705, Agenda Item #: 11. 1/22/2026 Posting Language Authorize two contracts for deicing materials for Austin Aviation with David-Tehoungue Ltd. Co. and Wilbur Family Holdings Inc. / Nachurs Alpine Solutions, LLC each for an initial term of three years with up to two one- year extension options, in amounts not to exceed $600,000, divided between the contractors. Funding: $120,000 is available in the Operating Budget of Austin Aviation. Funding for the remaining contract term is contingent upon available funding in future budgets. Lead Department Austin Financial Services. Client Department(s) Austin Aviation. Fiscal Note Funding in the amount of $120,000 is available in the Fiscal Year 2025-2026 Operating Budget of Austin Aviation. Funding for the remaining contract term is contingent upon available funding in future budgets. Procurement Language: Austin Financial Services issued an Invitation for Bids solicitation IFB 8100 PDS1001 for these materials. The solicitation was published on September 22, 2025, and closed on October 14,2025. Of the two offers received, the bids submitted by the recommended contractors were the lowest responsive bids received. A complete solicitation package, including a tabulation of the bids received, is available for viewing on the City’s website. This information can currently be found at https://financeonline.austintexas.gov/afo/account_services/solicitation/solicitation_details.cfm?sid=143253. MBE/WBE: This solicitation contract will be awarded in compliance with the City Code Chapter 2-9B (Minority-Owned and Women-Owned Business Enterprise Procurement Program). For the goods required for this solicitation, there were no subcontracting opportunities; therefore, no subcontracting goals were established. For More Information: Direct questions regarding this Recommendation for Council Action to Austin Financial Services - Central Procurement at: FSDCentralProcurementRCAs@austintexas.gov or 512-974-2500. Respondents to the solicitation and their Agents should direct all questions to the Authorized Contact Person identified in the solicitation. Council Committee, Boards and Commission Action: January 14, 2026 - To be reviewed by the Airport Advisory Commission. City of Austin Page 1 of 2 Printed on 12/29/2025 powered by Legistar™ File #: 25-2705, Agenda Item #: 11. 1/22/2026 Additional Backup Information: The contracts will provide deicing materials, both liquid and granules, to be applied to airfield pavement surfaces at Austin-Bergstrom International Airport during winter weather operations. These materials are critical to the airport and the deicing of airfield pavement surfaces is regulated by the Federal Aviation Administration (FAA) to ensure the safety of passengers and requirements as listed by the FAA under Advisory Circular AC 150/5200-30C, Airport Winter Safety …
City of Austin Recommendation for Action File #: 26-2784, Agenda Item #: 31. 1/22/2026 Posting Language Authorize an amendment to the contract for the Airport Expansion and Development Program Utility Infrastructure Campus Wide Project for Austin Aviation with HDR Engineering, Inc., in the amount of $18,000,000 for a revised total contract amount not to exceed $28,000,000. Funding: $18,000,000 is available in the Capital Budget of Austin Aviation. Lead Department Austin Financial Services. Managing Department Austin Capital Delivery Services. Fiscal Note Funding is available in the Capital Budget of Austin Aviation. Procurement Language: Contract Amendment. MBE / WBE: This contract was previously awarded in compliance with City Code Chapter 2-9A (Minority-Owned and Women-Owned Business Enterprise Procurement Program). Per 49 Code of Federal Regulations Part 26 Disadvantaged Business Enterprise (DBE) Program, DBE participation may not be considered. Prior Council Action: November 30, 2023 - Council approved Construction Manager at Risk methodology. May 30, 2024 - Council approved a professional services agreement with HDR Engineering, Inc. for engineering design services for the Airport Expansion and Development Program Utility Infrastructure Campus Wide project. For More Information: Direct questions regarding this Recommendation for Council Action to the Financial Services Department - Central Procurement at FSDCentralProcurementRCAs@austintexas.gov or 512-974-2500. Council Committee, Boards and Commission Action: January 14, 2026 -- To be reviewed by the Airport Advisory Commission. Additional Backup Information: The new Concourse B and the Arrivals and Departures Hall have increased in size and complexity to better meet airline operational needs and accommodate higher passenger demand and project growth. A critical enabling project for delivering these expanded facilities is the Utility Infrastructure Campus-Wide (UICW) City of Austin Page 1 of 3 Printed on 1/2/2026 powered by Legistar™ File #: 26-2784, Agenda Item #: 31. 1/22/2026 Project. The UICW project focuses on upgrading and adding essential utility systems, including electrical, IT/telecom, storm drainage, water quality, and deicing systems. This upgraded infrastructure will support the increased demands of the expanded airport and ensure future growth can be accommodated. The Design Consultant will provide design, bidding, and construction administration services. This council request seeks additional authority for expanded design services that are necessary to deliver expanded facilities and key scope requirements, including primary power redundancy, power distribution center resiliency, and a reclaimed water extension requested by Austin Water. The request also includes multi- year Construction Phase Services and Post-Construction Phase Services to support delivery through project completion and closeout. …
City of Austin Recommendation for Action File #: 26-2794, Agenda Item #: 2/5/2026 Posting Language Authorize a contract for a shared-use passenger processing system for Austin Aviation with Amadeus Airport IT Americas, Inc., for an initial term of five years with up to five one-year extension options in an amount not to exceed $18,000,000. Funding: $2,259,048 is available in the Operating Budget and $2,616,396 is available in the Capital Budget of Austin Aviation. Funding for the remaining contract term is contingent upon available funding in future budgets. Lead Department Austin Financial Services. Client Department(s) Austin Aviation. Fiscal Note Funding in the amount of $2,259,048 is available in the Fiscal Year 2025-2026 Operating Budget of Austin Aviation. Funding in the amount of $2,616,396 is available in the Capital Budget of Austin Aviation. Funding for the remaining contract term is contingent upon available funding in future budgets. Procurement Language: Austin Financial Services issued a Request for Proposals solicitation RFP 8100 SAR3013 for these goods and services. The solicitation was published on July 28, 2025, and closed on September 25, 2025. Of the three offers received, the proposal submitted by the recommended contractor represented best value to the City based on the solicitation’s evaluation criteria. A complete solicitation package, including a log of offers received, is available for viewing on the City’s website. This information can currently be found at https://financeonline.austintexas.gov/afo/account_services/solicitation/solicitation_details.cfm?sid=142743. MBE/WBE: This solicitation was reviewed for subcontracting opportunities in accordance with City Code Chapter 2-9B (Minority-Owned and Women-Owned Business Enterprise Procurement Program). For the goods and services required for this solicitation, there were no subcontracting opportunities; therefore, no subcontracting goals were established. For More Information: Direct questions regarding this Recommendation for Council Action to the Austin Financial Services - Central Procurement at FSDCentralProcurementRCAs@austintexas.gov or 512-974-2500. Respondents to the solicitation and their Agents should direct all questions to the Authorized Contact Person identified in the solicitation. City of Austin Page 1 of 2 Printed on 12/29/2025 powered by Legistar™ File #: 26-2794, Agenda Item #: 2/5/2026 Council Committee, Boards and Commission Action: January 14, 2026 - To be reviewed by the Airport Advisory Commission. Additional Backup Information: The contract will support the continued deployment and expansion of a shared-use passenger processing system at Austin-Bergstrom International Airport. The system enables air carriers to utilize airport-owned ticket counters, gates, self-service kiosks, and other passenger processing equipment, allowing Austin Aviation to accommodate increased flight activity and …
City of Austin Recommendation for Action File #: 26-2795, Agenda Item #: 2/5/2026 Posting Language Authorize three contracts for plumbing fixtures and parts for Austin Aviation with David-Tehoungue LTD Co., Equiparts Corp., and Winston Water Cooler of Austin LTD, each for an initial term of three years with up to two one-year extension options in amounts not to exceed $1,525,000, divided among the contractors. Funding: $150,000 is available in the Operating Budget of Austin Aviation. Funding for the remaining contract term is contingent upon available funding in future budgets. Lead Department Austin Financial Services. Client Department(s) Austin Aviation. Fiscal Note Funding in the amount of $150,000 is available in the Fiscal Year 2025-2026 Operating Budget of Austin Aviation. Funding for the remaining contract term is contingent upon available funding in future budgets. Procurement Language: Austin Financial Services issued an Invitation for Bids solicitation IFB 8100 JLA1000 for these goods. The solicitation was published on October 6, 2025, and closed on November 4, 2025. Of the four offers received, the bids submitted by the recommended contractors were the lowest responsive bids received. A complete solicitation package, including a tabulation of the bids received, is available for viewing on the City’s website. This information can currently be found at <https://financeonline.austintexas.gov/afo/account_services/solicitation/solicitation_details.cfm?sid=143002>. MBE/WBE: Direct questions regarding this Recommendation for Council Action to Austin Financial Services - Central Procurement at FSDCentralProcurementRCAs@austintexas.gov or 512-974-2500. Respondents to the solicitation and their Agents should direct all questions to the Authorized Contact Person identified in the solicitation. For More Information: Direct questions regarding this Recommendation for Council Action to Austin Financial Services - Central Procurement at FSDCentralProcurementRCAs@austintexas.gov or 512-974-2500. Respondents to the solicitation and their Agents should direct all questions to the Authorized Contact Person identified in the solicitation. Council Committee, Boards and Commission Action: January 17, 2026 - To be reviewed by the Airport Advisory Commission. City of Austin Page 1 of 2 Printed on 12/29/2025 powered by Legistar™ File #: 26-2795, Agenda Item #: 2/5/2026 Additional Backup Information: These new contracts will provide plumbing and fixture parts essential for maintaining the continuous operational integrity and public safety of Austin-Bergstrom International Airport facilities. The parts provided under this new contract-covering restrooms, drinking water, and essential infrastructure-are an important part in maintaining City facilities. The execution of these new contracts is required to establish predictable access to necessary inventory, enabling the Austin Aviation maintenance team to effectively and efficiently …